The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.54

4.5 Rating 2,136 Reviews

88 %

of reviewers recommend The Panel Company

4.5

Based on 2,136 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Tell us how The Panel Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Panel Company 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t rely on the delivery service - in the end I drove to Bristol to pick my panels up. One of the corners had some damage, too; luckily I got around the problem.”

Helpful Report

Posted 19 hours ago

Hello Greg, Thank you for taking the time to leave your review. We are very sorry to hear that the corner of the panel was damaged, we will always replace any damaged panels once this has been reported however, we are pleased to hear that you could work around this and that it didn't hold your project up. We deliver on our own fleet and aim to dispatch orders within 4-10 working days, we understand this is not as fast as a courier however, we have complete confidence that your order will be handled with the correct care. In the event that you have a delivery deadline, please don't hesitate to contact our customer services before placing the order and we will do our best to accommodate. T:01709 828339 E:info@panelcompany.co.uk Kind regards, The Panel Company

Posted 1 hour ago

“The delivery took far longer than I expected but I was told it’s usually 10 days.”

Helpful Report

Posted 1 day ago

Hello, Thank you for taking the time to leave your review. Our goal is to always dispatch orders within 4-10 working days. We can see that your order was delivered on the 6th working day, we pride ourselves in offering a more personal delivery experience and use our own fleet of vans and drivers- this ensures that your order is handled with complete care to reduce damages and also enables us to tailor the deliver to a day that suits the customer if requested. Unfortunately, this does mean that our deliveries are not as quick as with a courier but we have complete confidence that your order will reach you safely. We are sorry we didn't meet your delivery expectations on this occasion however, if you require any future orders from us please don't hesitate to contact us and we will always try and accommodate a faster delivery where we can. Kind regards, The Panel Company.

Posted 5 hours ago

“Great product at competitive price. Customer service very helpful after a problem with delivery, sorted things out very promptly.”

Helpful Report

Posted 1 day ago

Hi Nicholas, Thanks for the kind words about our customer service and products. We appreciate the feedback and love reading about your experience. Kind regards, The Panel Company

Posted 1 day ago

“Product was exactly what I wanted and easy to install. The order was delivered on time, and within the advised time frame. What's not to like?”

Helpful Report

Posted 1 day ago

Hi, Thank you for taking the time to leave us a 5-star review! We appreicate the kind words and feedback. Kind regards, The Panel Company

Posted 1 day ago

“Brilliant wall panels go way and beyond to help what you need”

Helpful Report

Posted 1 day ago

Hi, Thank you for the kind words and sharing your experience! Kind regards, The Panel Company

Posted 1 day ago

“After purchasing few samples decided on the Carrara marble,, really good choice,, has been fitted quite easily, and the edgings finish it off, really pleased with it, would recommend”

Helpful Report

Posted 2 days ago

Hi, Thank you for sharing your experience and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 day ago

“I can only speak positively about this company & the people who work for them, very responsive with any queries & always a knowledge you! Very refreshing.”

Helpful Report

Posted 2 days ago

Hi Peter, Thanks for the kind words about our customer service! We're happy to help and appreciate you taking the time to share your experience. Kind regards, The Panel Company

Posted 1 day ago

“Great product, fast delivery , great service. Strongly recommend.”

Helpful Report

Posted 2 days ago

Hi, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 1 day ago

“Great company, quick delivery great products would definitely buy from again 😀 👍”

Helpful Report

Posted 2 days ago

Hi Lynsey, Thanks for the 5-star review! We appreciate the feedback and thrilled that you'd choose to order from us again. Kind regards, The Panel Company

Posted 1 day ago

“Tile panels look great and so easy to install recommend , covered old tiles so no ripping out mess !”

Helpful Report

Posted 3 days ago

Hi, Thank you for the 5-star review and sharing your experience! Kind regards, The Panel Company

Posted 1 day ago

“Has and the team in Bristol have always gone above and beyond to help and assist. Used them last year to redo our bathroom and their skill knowledge and support was excellent. So much so I’ve been back today to collect panels for the kitchen refurbishment. Keep up the excellent work.”

Helpful Report

Posted 4 days ago

Hi, Thank you for taking us on a virtual tour of your bathroom! It looks great! We appreciate the feedback and kind words about our Bristol team. Good luck with your kitchen restoration! Kind regards, The Panel Company

Posted 1 day ago

“Product is very good ,easy to fit ,and looks great the service ,delivery ,and price are very competitive.all in all a great product I highly recommend the panel company and will use them again the next time I carry out any DIY. Well done the team”

Helpful Report

Posted 4 days ago

Hi David, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback and are thrilled that you'll choose to order from us in the future! Kind regards, The Panel Company

Posted 1 day ago

“Looked online at range to give a bit of an idea of what I wanted. Went in to Rotherham branch, fairly good selection on display. Staff really helpful in explaining what was what with different panels and showed different samples on request. Ordered items in store but didn't actually need them for a month so staff arranged to delay the delivery until I needed them. Free delivery. Delivered on time on date requested, carried into house by delivery man. All products were great, good quality and no damage. Turned out I didn't need some of the trims I'd ordered, I rang the store, who were more than happy for me to return them and receive a refund. Excellent, professional company. Would recommend and use again.”

Helpful Report

Posted 4 days ago

Hi, Thank you for taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 day ago

“Ordered 6 panels but later found I should have ordered 7. Ordered another and asked for it to be from the same batch. Batch number given when ordered. It wasn't until it was fitted that I realised that it was totally different in shade and colour. However, too late now. Very disappointed.”

Helpful Report

Posted 4 days ago

Hello, Thank you for taking the time to leave your review. We are sorry that the same batch wasn't available for your recent order, due to the substantial amount of time between both orders unfortunately, we no longer held that batch however, our team will send the closest match out in these circumstances. If the panel hasn't yet been installed, if you would like to contact our customer services and we can arrange for an exchange with a different batch to see if this is a closer match for you. E: info@panelcompany.co.uk T: 01709 828339 Kind regards, The Panel Company.

Posted 2 days ago

“Great quality, really happy and great service.”

Helpful Report

Posted 4 days ago

Hi, Thank you for taking the time to share this image with us. Your new slat panels look great! Kind regards, The Panel Company

Posted 1 day ago

“Ordered the grey ceiling boards a few times now. Recently had a batch that were a completely different finish and sheen. They also have started being delivered without square edges resulting in extra wastage having to trim them square before install. Orders received since have been back to the original quality...”

Helpful Report

Posted 4 days ago

Hello James, Thank you for taking the time to leave your review. We appreciate all feedback both positive and negative. We are sorry to hear that you have had an issue with a recent batch of panels, rest assured this is most unusual and our quality control is of high importance to us. We are pleased to hear that you are happy with your recent panels and we will pass this feedback onto the branch that's handled your orders and we will ensure that we investigate this further. Kind regards, The Panel Company.

Posted 5 hours ago

“Not fitted the boards yet, but opened to check. First class service, and informed all the way from ordering to delivery. Excellent product, would highly recommend.”

Helpful Report

Posted 4 days ago

Hi Gary, Thank you for the kind words and taking the time to share your experience. We appreciate the feedback! Kind regards, The Panel Company

Posted 1 day ago

“Quick delivery Friendly customer service team if you need to use them always responded within 8 working hours and helpful. Panels slot together great and looks smart for once finished. To note: doorstep only delivery so make sure you have two people in on delivery date.”

Helpful Report

Posted 4 days ago

Hi, Thank you for taking the time to share your experience. We appreicate the feedback. Kind regards, The Panel Company

Posted 1 day ago

“Just want to thank the panel company for these quality herringbone panels excellent service. Thanks karl”

Helpful Report

Posted 4 days ago

Hello Karl, Thank you for taking the time to leave your five star-review. We have to agree the Herringbone panels look fantastic! We truly appreciate your kind words. Kind regards, The Panel Company.

Posted 1 day ago

Hi Karl, Thank you for the kind words and giving us a 5-star review. We hope you love your panels even more once they're installed! Kind regards, The Panel Company

Posted 1 day ago

“We ordered 9 wallboards and when they were delivered which we paid extra for, they only sent 1 person to deliver them. The driver expected me to help him to unload and move the boards because each board was too heavy for 1 person to lift. This was not possible as I have heart failure. This cost us an over 2 day delay in our building work. If we had been told we needed someone to lift the boards we could have arranged to get someone.”

Helpful Report

Posted 4 days ago

Hello Mark, Thank you from bringing this to our attention and we are so sorry that your experience has been negative. The delivery was handled by our supplier and rest assured we will be passing your feedback on to them as this is not the low level of service we provide. We can see a refund has been issued for the delivery and please accept our sincere apologies once again for the inconvenience this has caused you. Kind regards, The Panel Company.

Posted 2 days ago

The Panel Company is rated 4.5 based on 2,136 reviews