The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 4,888 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

Write Your review

Tell us how The Panel Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Panel Company 5 star review on 25th November 2025

456

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to covid our project was delayed. Just over 3 months after delivery we realised our purchase was damaged. Contacted The Panel Company and they were no help at all.”

Helpful Report

Posted 3 years ago

Hi, We can see that you placed an order on December the 30th, this was dispatched on January 4th. Over 3 months since the order has arrived you are claiming the panels are damaged. Unfortunately, due to the elapsed time these items have been in your possession, we can not be responsible for the damages. If I can draw your attention to the returns page which clearly states the following... " If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of receipt" Our delivery page also states the following... "We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages" Unfortunately, after such timeframes, we are unable to accept damage requests. Thanks, Lewis The Panel Company

Posted 3 years ago

“Nice panels but poor customer service. When my panels arrived I received a pack of 4 and then a single panel which was a different colour. I contacted them and was told they apologised and would send a replacement. After that I have had no contact from them despite several attempts to chase up my replacement. They have ignored all subsequent emails and you can never get through on the phone. The only contact I have had was an email to leave this review!”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs. My experience with them was a nightmare. There was no communication at all on their end about when I would receive my shower panels. I tried emailing them to find out and heard nothing back from them. I tried ringing them and was told that they were having stock issues. Well then don't list items as "Available now!" if you don't have them. It's not hard! Ended up having to wait 14 days to finally get my order and they sent me the wrong size panel trims! I'll buy the correct sized trims elsewhere - I can't afford to wait another 2 weeks for a replacement that may or may not actually be what I ordered.”

Helpful Report

Posted 3 years ago

“Terrible company to deal with don’t answer the phones nor do they return calls when messages are left come Is terrible I am trying to get my money refunded but no reply I have now asked PayPal to step in couldn’t give me a delivery date when I eventually talked to a where house man please avoid this company I ordered my panels somewhere else and got delivery the next day what a difference”

Helpful Report

Posted 4 years ago

“Waiting for delivery of panels, currently been 2 weeks, called 10 + times , on hold for approximately 45-60mins then just cuts you off, there is a option to leave a message which we have, but no reply. Really frustrating won’t be using them again!”

Helpful Report

Posted 4 years ago

“I ordered panels and trims in early August. When they hadn't arrived by the end of August, I sent an email and got a standard reply saying all is in order and deliveries are being made. In September when I still had not received my panels, I phoned the Panel Company and was told that my panels had been sent out in early August but had been lost by the couriers. At no point did the panel company or their couriers inform me at the time. In fact, the panel company staff just blamed their couriers, saying they are always having problems with them! I was told a new shipment was due in in a week or so, so I decided to wait. Again I received no communication so phoned the company only to be told the shipment didn't arrive and that the panel company could not say when my panels would be in stock. This has impacted on my company's reputation with my customer and has prevented my customer from moving into their new house for over 2 months. I have received a refund for the panels but the company has failed to respond to my request for some form of compensation for my customers. There is no excuse for poor communication and such a low standard of customer service.”

Helpful Report

Posted 4 years ago

Hi Condico Plumbing Services, First of all thanks for the review, Positive or negative this always helps us to try and improve our service. however there isn't much we can do in this case, based on distance and order locations orders are sent either via courier or own van, Once an order has been marked for a courier the order is packed and once collected by the courier a notification is sent to the customer. We let all customers know on the delivery page that orders will be dispatched within 5 working days. Due to the large scale dispatch system, we have you can imagine it's pretty much impossible to track every single order to the customer's door and monitor it for issues or in this case the parcel being lost. We can however look into it when a customer lets us know they have yet to receive the order. We would have expected the majority of customers to give us a call if they had not received their order within 1 month of it being dispatched. By the time we had been informed your order never arrived, we were out of stock of this panel. We were due a shipment in however due to the current situation. our goods in are very unpredictable and in this case, the shipment was delayed. We did however process a full refund. We did not just blame the courier, in this case, we passed your item on to the courier and they lost it, which concludes it was their fault in this case. However, we did our best to rectify the issue for you and when we couldn't provide you with a full refund. As delivery can sometimes be unpredictable we have policies in place that state we are not liable for any charges related to scheduled fitting. https://www.panelcompany.co.uk/pages/delivery-returns Many Thanks, The Panel Company

Posted 4 years ago

“Terrible experience with this company. Ordered some shower panels for my customer after a week I had to chase my order continuously. No care what so ever by the company. I was told three stories, one my order was coming the next day, two it was in transit but lost then finally they come clean and said my panels wasn't in stock. Bearing in mind I had taken the bathroom out and was waiting for the panles as promised. The only good point was they refunded my £440 very quickly. I never write reviews but this was a Nightmare.”

Helpful Report

Posted 4 years ago

Hi Kg, You contacted us 5 working days after placing your order to chase it up. Your order was dispatched with our courier, Once it has left us we no longer receive notifications of its whereabouts. It is not because we "don't care" but rather because we don't have a need to unless a customer contacts us. When you spoke to use your order was marked for a delivery the next day. the next time we made contact with you once we checked the tracking again it was marked that the courier had "lost it in transit" Which is unfortunate and we do apologise for that we tried to rectify this by resending your order unfortunately you had ordered a popular panel and we were awaiting more stock. This was not a fact of us lying to you and never having stock. Once you place your order the stock is removed from our site and immediately marked up in our warehouse. Unfortunately these were lost by our courier which is out of our hands. However you did find an alternative supplier and you were refunded immediately. Given the circumstances that the issue occured out of our hands, and we done our best to help you, we feel 1 star is a bit harsh. Regards, The Panel Company

Posted 4 years ago

“First delivery I had sent out half of the order was missing and the panelling was left in my front garden so I finally got hold of someone and they said someone would ring back but didn’t hear anything, phoned to be told they will resend the items, my items turned up a few days later once again left in my front garden in the rain and went to install two days later and all four panels were damaged so I now have a bathroom suite with no panelling 😡. Save your money and shop around”

Helpful Report

Posted 4 years ago

Hi, Due to us not having one of our own vans in the area your order was sent with our courrier, Unfortunately once we dispatch the order the rest of the journey is out of our hands. We can not be responsible for a delivery company's actions. When our customers have a bad experience with their delivery we will try our best to resolve it. i can see that a refund was processed for your order. Unfortunately due to the size of the item and the fact it cannot be stacked we are limited to which courier we use and sometimes have to deal with the issues that arise by using them. Usually the only reason they would be left outside is if the driver deemed it safe and there was no one home. Many Thanks The Panel Company

Posted 4 years ago

“Terrible delivery and customer service experience. When your driver delivered the panels he pushed the house front door in a way that the hinge came off and then he left me there struggling holding the door and didn’t help to put it back, telling me it was not his fault. In the end I have to call a neighbour as it was too heavy to do it on my own. Your driver didn’t even stop to check that the delivery was correct as he said he couldn’t park which it was a lie as there were spaces at the bottom of the street I kept asking him to park to check the delivery order but he kept telling me to walk to his van (that was stop blocking the road) to discuss it. All this as I was holding the front door on my own to stop falling. He then he swear at me and drove off leaving me struggling with the door and with the delivery unchecked. Then I received a call from your company. The person on the phone was really defensive and he ended hanging the telephone on me. I then tried to call your customer services and after waiting 15 minutes listening to the automatic message “your call is very important to us” the call cut off. A terrible experience. Never again.”

Helpful Report

Posted 4 years ago

“Thankyou for ignoring my phone calls regarding an order placed 7days ago ?Lindsay Scott of Stonehaven paid for the order and got no confirmation regarding delivery. So could you please let me know asp when I will get materials. Have dealt with you before and never been let down so please can you let me know when to expect delivery. Edward Tayl”

Helpful Report

Posted 4 years ago

“Ordered 2 weeks ago and received confirmation email. Nothing heard since. Sent email to ask when my delivery would be, received auto reply saying be patient, dispatch date could be up to 7 working days after order. Tried telephone line, no reply so gave up after 10 minutes.”

Helpful Report

Posted 4 years ago

Hi - I do apologise that no one has been in touch with you regarding your order, I have forwarded this onto the main customer service team and someone will be in touch with you very shortly.

Posted 4 years ago

“I ordered just over £400 worth of panels 5 days ago and not received any updates for delivery. I tried calling and could only leave a voicemail, no reply and my bathroom fitters are waiting to install the panels.”

Helpful Report

Posted 4 years ago

Hi Edward, You ordered on Monday the 19th July, your Panels were delivered to you on Monday the 26th. This is within our "5 day dispatch". If i could also draw your attention to the section on our delivery page that clearly states. "We highly recommend that if you are not fitting the panels yourself, you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages." This is in place to prevent the situation of fitters arriving before your panels. Many Thanks, The Panel Company

Posted 4 years ago

“Awful... ordered to much and asked to return it but when they finally got back to you. You can return it and they offered you only half your money back. Then again as one review mentioned you have to pay for packaging so your not getting a full refund. They would make there money as they can re sell it eventually at full price. Awful company no quick communication between you either”

Helpful Report

Posted 4 years ago

Hi Lee, Unfortunately, we are unable to offer a full refund on an item that was ordered in excess or for buyer error. If this is the case the customer must pay for the shipping and ensure the product is packed correctly to ensure no damages. We also charge a 20% restocking fee. The main reason behind this is because in 99% of cases we are unable to resell them. This can be because we no longer stock the batch which means if a customer orders them and needs extra we can not supply them. if we are able to resell them we also need to assign staff time to ensure the products are in 100% condition when returned back to us which due to the journey they have had they usually are not. We then have to sell these panels in our branches at a reduced price marked "used" usually with more than the 20% off we ask of you. We work to the highest of standards to provide our customers with the highest quality panels in brand new condition we would not expect our customers to receive anything less. All our items are packed from the manufacture the only packaging we have is to protect them in transit, so we can not just "repack them and sell them". Unfortunately under the current circumstances, we have had to reduce the amount of staff in our branches and customer services department. Therefore it may take longer than usual to get a response we do apologise for this and we are working our best to improve it while staying within guidelines.

Posted 4 years ago

“Awful service. Can't speak to anyone. I get a text message saying delivery between 1145-1245, then text messaged saying now between 10-11am. Waited till 1230. Missed work for this. I advised on order to call me prior. Nothing. Useless id buy elsewhere in future. Really annoyed and angry!”

Helpful Report

Posted 4 years ago

I do apologise that we were unable to meet your requirements on this occasion. Our routing system offers real time updates. You will receive a message the night before with your time. then during the course of the day if the driver hits traffic or a road block for example, you will be messaged a new time. We rely on our drivers to follow delivery notes which 99% of the time they do. I'm sorry on this occasion they did not contact you as requested. We still hope you are happy with your panels if not please do contact us and we will do our very best to make it better.

Posted 4 years ago

“Do not order too much from this company as you can’t return it! We ordered two shower panels didn’t need one and costs as much to send it back! So disappointed!”

Helpful Report

Posted 4 years ago

Hi, Unfortunately your review is not a accurate representation of our company. We 100% allow customers to return items to us. We have to ask a restocking fee as we have to put the time and work in to ensure those panels are 100% brand new and can be resold which usually they are not due to the journey they have been on. this then means we have to sell them at a reduced price which is usually more than the 20% restocking fee we ask of you. It is the customers job to arrange shipping unless we have one of our vans in the area who can collect for you. Alternatively it can be returned to a branch by the customer which wipes the cost of return shipment. We have various guides on our website to ensure that the customer correctly measures their room to ensure they have the correct amount of boards and prevent excess ordering.

Posted 4 years ago

“Ordered samples of VOX PVC panels, very disappointed with the quality of these panels. These can be crushed easily if your not careful. Plastic is very thin walled and very flimsy and not worth the price they are sold for.”

Helpful Report

Posted 4 years ago

I'm sorry you were not impressed with the panel samples you received. The Vox panels have been professionally designed with the flexibility and amazing print quality in mind. The extra flexibility in the panels ensures an easy fit for any DIYer. Once attached to the wall they are 100% solid and robust as are any of our panels. Unfortunately samples due to their size are not a true representation of the whole panel and more to give the customer an idea on the print. However it would be unviable to ship full size panels as samples. As you are unhappy with your sample nevertheless if you email us your order number we can refund the £1.99 you paid for them.

Posted 4 years ago

“Ordered a panel 5 Feb, waited over a week and then called they said they had packaging problems, following Friday was told it was being sent that Monday, that Wednesday I called to ask for update, was told it was out for delivery, Friday still no panel, so called them at 3pm to be told it was with courier and will arrive before 6, now Saturday morning, still no panel, panel company are not answering phone and plumber has had to be postponed a second time. So basically they just lied ro me on the phone and now are not answering calls.”

Helpful Report

Posted 4 years ago

“Take your money then don’t answer any calls, emails or voicemails. Then tell you 4 weeks later it’s out of stock. Do not use these guys”

Helpful Report

Posted 4 years ago

“Non existent customer service from the start... I rang for advice,before ordering (twice) and twice did not receive the promised call back. I ordered anyway. The day before the delivery I got a voice message call saying the wrong colour panel was on the van & would I accept it anyway ? I looked at it & called back 3 times, leaving message saying I didn't want it & also sent an email to the same effect saying each time that I wanted a full refund if they couldn't give me my order. The delivery still arrived with the wrong panels & I sent it away. I spent hours sourcing new panels with another company & arranging a price match & the right panels arrived the next day,but I had lost my builder due to the delays & my project has ground to a halt. It took 2 days for them to refund my credit card even though I told them it was on it's limit & was urgent for my project. The new company processed the refund on my price match in less than an hour because it's that easy if you actually do customer service.. I lost 4 hrs NHS support work & wages sorting this out too.. I would not recommend...”

Helpful Report

Posted 4 years ago

“Poor customer service during this Covid pandemic. My 74year old mother left with damaged panel that she couldn’t check till I eventually got to her home to check for her. They won’t replace. Won’t be using them again. Was just about to order another 8 panels to do my own house. Found another company to supply my needs. Definitely avoid the panel company.”

Helpful Report

Posted 4 years ago

Hi - I have been informed that you had placed your order on the 4th December and the panels were in fact for yourself not your 74 year old mother (they were just delivered here). Our website clearly states that any damages should be reported within 24 hours of delivery. We are normally quite lenient with our customers and would usually allow up to a month to report a damage. With it being nearly two months the panels could have been damaged within your care or knocked whilst sitting in the home.

Posted 4 years ago

The Panel Company is rated 4.6 based on 4,888 reviews