The Panel Company Reviews

4.6 Rating 2,112 Reviews
88 %
of reviewers recommend The Panel Company
4.6
Based on 2,112 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read The Panel Company Reviews
Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 14th April 2024
Alison Swan
The Panel Company 5 star review on 13th April 2024
Mrs B
The Panel Company 5 star review on 13th April 2024
Naveed
The Panel Company 5 star review on 12th April 2024
A. Henderson
The Panel Company 5 star review on 11th April 2024
Lee
The Panel Company 5 star review on 7th April 2024
Gary Kneale
The Panel Company 5 star review on 6th April 2024
Helen Martin
89
Anonymous
Anonymous  // 01/01/2019
3 of the 4 panels arrived damaged. They were only in a thin layer of cardboard which doesn't offer enough protection if care isn't taken. Then called up to speak to customer services who said they would arrange replacements, 5 days later and I've not heard anything and had to chase to see despite me saying I was on a deadline for completing work. Really disappointed
Helpful Report
Posted 6 days ago
Hello, Thank you for taking the time to leave your review. We appreciate all feedback good and bad as this helps us to make improvements where necessary. Firstly, we are so sorry to hear that one of your panels arrived damaged and we will request and immediate update for you on the replacement. We will arrange for our customer service team to contact you directly to confirm your delivery date. Kind regards, The Panel Company.
Posted 3 days ago
Absolutely shocking quality panels was t what was expected or what was on the picture when ordered would like to return please
Helpful Report
Posted 1 week ago
Hello, Thank you for taking the time to leave your review. we are sorry to hear that you are not happy with the panels. We will arrange for our customer services to contact you directly to confirm a collection date. Kind regards, The Panel Company.
Posted 1 week ago
Bought panels waited for delivery nobody arrived. The driver told the manager he couldn’t find the address when a sat nav brings you to the gate! Another delivery arranged. Waited again but this time an installer was also waiting to fit the panelling. Nobody arrived. Phone call was made to be told that no paperwork was there and our order wasn’t loaded. Fitter went to another job but needed 50% of his money. We received 20% refund and a man with a van delivered our order 2 hours after stated. What a joke
Helpful Report
Posted 1 week ago
Hello, Thank you for taking the time to leave your review. We are very sorry to hear of your frustrating experience and we are truly sorry that this has happened. Please know that your situation was an exception and we regret that we missed the mark. We understand that you have spoken to the customer service manager but rest assured we will be investigating this further. Kind regards, The Panel Company.
Posted 1 week ago
Order placed 26/3/24 and full payment taken. Still waiting to hear about delivery!!
Helpful Report
Posted 1 week ago
Hello, Thank you for taking the time to leave your review and for bringing this to our attention. We are sorry to hear of your negative experience. We will look into this immediately for you and a member of our customer service team will contact you directly to confirm your delivery date. Kind regards, The Panel Company.
Posted 1 week ago
Never buy off this firm ! They say 4 to 7 days delivery, after 10 days they delivered the wrong stuff, no apology, driver said he would sort it and deliver next day ( didn't hear from them ! ) left to me after another 4 days to chase them up , after several ,more phone calls they have promised ( verbally) to deliver in 4 days time , what poor customer service ! No email to confirm, And I'm still waiting so watch this space !
Helpful Report
Posted 2 weeks ago
Hello, We are very sorry to hear that you have had a negative experience and thank you for bringing this issue to our attention. Rest assured our customer experience is of high importance to us and we are looking into this immediately to ensure this issue is resolved promptly. We will arrange for our customer services to contact you directly. Kind regards, The Panel Company.
Posted 2 weeks ago
Was given a 1 hour time slot when ordering then it went to 2 hours then it went to 2.3/4 hours not a good company or honest company in my opinion hence wont be ordering again
Helpful Report
Posted 2 weeks ago
Hello, Thank you for taking the time to share your experience. We are sorry to hear that our delivery didn't meet your expectations. Although we do aim to deliver within the 1 hour predicted time slot, from time to time our drivers may experience delays when travelling distance on the motorway due to accidents that are unfortunately not in our control. Our delivery system will always notify you by text to keep you informed of any changes to the expected time of arrival. We are sorry once again for the delayed delivery, we can see after looking into this that our driver was running approximately 45 minutes behind. Rest assured this wasn't intentional. Kind regards, The Panel Company
Posted 2 weeks ago
Order placed 30/1/2024, eight days later no contact regarding delivery date so as advised I contacted Bristol. They called back within the hour to advise that delivery is direct from the manufacturer, and I was given a delivery date for a further eight days later 16/02/2024. I replied and asked why, if a delivery date could be arranged with the manufacturer within an hour, why was it not done straight away when I placed the order, instead of keeping me waiting for eight days, and then me having to chase it up. Delivery was made on that day, but as I had already suspected, not by someone from the manufacturer, but by a panel company driver. I emailed a complaint and received a response stating that this would be passed up the line to higher management who would investigate and either call or email their response. As of todays date 29/03/2024 I have heard nothing I assume that their investigation is being done so methodical and in depth that it is taking this long ?, or could it be that they have washed their hands of it ?? Won't hold my breath for a response anytime soon. Disgraceful customer service.
Helpful Report
Posted 2 weeks ago
Hi Doug, Thank you once again for reaching out to us. We are unsure why you have not received our response to the investigation. We will be emailing you directly with a view to resolving the issue in hand. Kind regards James
Posted 2 weeks ago
Unreliable Unreliable, bad communication, no order tracking. You get a text message to say order being delivered, then on the day they message you to say delivery cancelled due to "unforeseen circumstances". Called up customer service, get told driver is sick. I tell them ok this order is important and it's 175 mile journey for me, want to make sure this doesn't happen tomorrow for when it's rescheduled and they have a different driver. Customer service say that it would be unbelievable coincidence if there was another delay. Next day comes..... another text message... "Due to unforeseen circumstances....." Well now they're just taking the **** Called them up and told van has broken down. They've got some cowboys working in logistics. Cancelled the order after they said they'd definitely deliver it next day. Can't trust them to deliver, imagine if you have an issue with the product what a hassle it will be to get it rectified. Their Logistics manager isn't brightest spark either. Absolutely pathetic.
Helpful Report
Posted 3 weeks ago
Hello, Thank you for taking the time to leave your feedback and for bringing this to our attention. Firstly, please accept our sincere apologies for the unsatisfactory experience with us. Having a cancelled delivery is a very uncommon instance and we are so sorry to hear this happened more than once. We will be investigating this further with the branch concerned to prevent this from happening in the future. We will arrange for our customer service team to contact you directly. Kind regards, The Panel Company
Posted 3 weeks ago
Still waiting for the order I placed on 4th March. Its now the 20th. No communication. Contacted the assigned warehouse (Bristol) to find out what's going on and got an email back saying there been a stock issue my items are due soon. No suggestion of time frame of likely delivery! Terrible lack of communication and transparency.
Helpful Report
Posted 4 weeks ago
Good morning Elliott, Please accept our sincere apologies for the delay with your order, this doesn't usually happen and we will investigate this immediately. We will contact our Bristol branch for an update and we will arrange for our customer service team to contact you directly to confirm your delivery. Kind regards The Panel Company
Posted 4 weeks ago
Still waiting for delivery, 3 weeks later with basically no communication.
Helpful Report
Posted 1 month ago
Hello, Thank you for your feedback and for bringing this to our attention. We are very sorry for the delay with your order. Rest assured this doesn't usually happen and we are looking into this immediately. A member of our customer service team will contact you directly. Kind regards The Panel Company
Posted 4 weeks ago
Unfortunately, it’s been nearly 3 weeks since I purchased panels from this company and to date I still haven’t received the goods that have been paid for. Disappointingly, no asssurance has been provided in regard to a firm date of when I can expect them either - so I’m not impressed!
Helpful Report
Posted 1 month ago
Hello, We are sorry to hear about your disappointment with us and we will do our very best to put this right for you immediately. We will contact the relevant branch dispatching your order and they will contact you directly today to confirm your delivery slot. Kind regards The Panel Company.
Posted 1 month ago
Very bad customer service,has no skills to deal with customers. My order came short ,they knew about it they played dumb,cost me more money to go and buy from some where else as they advised me , because is too fare to deliver what's missing which is not my problem. They only give a refund for what's missing they didn't take any responsibility for the extra cost a curred or my time dealing with them missing me about.
Helpful Report
Posted 1 month ago
Hello, We're sorry to hear that you have had a negative experience. Our goal is always to provide excellent customer service and we are so very sorry that you feel this wasn't the case. Thank you for bringing this to our attention and we will be investigating this further. We will arrange for our customer services to contact you directly to discuss. Kind regards The Panel Company.
Posted 1 month ago
I am not happy about the product, I order two times and the first one was fine but I needed a second order to complete the wall and then the panels arrived a little off and the long one was shorter then the first order and the background and sides were white instead of black, which was what I ordered. I struggled to complete it but I managed to do it because I had no choice.
Helpful Report
Posted 1 month ago
Hello, Thank you for taking the time to leave your review. I am sorry to hear that your experience hasn't been positive. Looking into this further I can see that the two orders were placed some time apart, like wall paper our panels have batch numbers and likely within that time the batch numbers have unfortunately changed. Our customer satisfaction is of high importance to us and if you would like to contact us directly, we will be happy to discuss this further in an attempt to find a resolution. Kind regards The Panel Company
Posted 1 month ago
Got lost didn’t deliver and still hasn’t been delivered
Helpful Report
Posted 1 month ago
Hello, Please accept our sincere apologies for the delay with your delivery. Can we kindly request that you call our customer services on 01709 828339 and we will look into this immediately for you. Kind regards The panel Company
Posted 1 month ago
Panels ordered 30/1/24. No communication received regarding delivery by 8/2/24 so I emailed Bristol. I received an answer within an hour stating that these panels are delivered direct from manufacturer, and I was given a delivery date for 16/2/24. This raises two questions; if the delivery is direct from the manufacturer and a date can be arranged within an hour, why was this not done when the order was placed to save me having to wait eight days, and then having to chase it; and secondly, if I had not initiated contact how long would I have been kept waiting before someone actually bothered to do something about arranging the delivery? The delivery is due tomorrow, we will see whether that happens.
Helpful Report
Posted 2 months ago
Hello Doug, Thank you for your feedback and we are truly sorry that you have received such poor service, this is not how we strive to treat our customers. We are also very sorry that you have had no choice to leave us a poor review on reflection. This kind of delay does not usually happen with orders and rest assured we will be investigating this further. Kind regards The Panel Company
Posted 2 months ago
My items are still yet to arrive - over 12 working days (16 total). After no correspondence after 10, I called to find kut where they were, to be advised they were die to be delivered on Thursday, but that they didn’t know why it was so late. I was given the local depot in Bristol, who too didn’t know why it was so late, and advised they would call me back Monday to inform me why and if it could be delivered earlier - today is Wednesday and still no phone call. Furthermore, the website advises that ‘you will be contacted 24hrs prior to delivery’….with delivery advised to me by phone that it would be Wednesday, I al overdue this prior notification, so I am expecting that my delivery will not be made tomorrow…and will run deep into the 3rd week of waiting, maybe even the 4th
Helpful Report
Posted 2 months ago
Good morning Joshua, Thank you for taking the time to leave your review. Firstly please accept my sincere apologies for the delay with your order. I can see that your order is out for delivery today with our driver, a text message notification is sent the day before however, I can see we have a landline number for you so I'm very if you didn't receive this. I am also very sorry that you did not receive a further telephone call that you requested. Rest assured your customer experience is very important to us and the issues you have raised today will be looked into and raised with the manager of the branch handling your order so we can make improvements. If you require any further assistance please don't hesitate to contact our customer services on 01709 828339 or by email at info@panelcompany.co.uk Kind regards The Panel Company
Posted 2 months ago
went to the end to buy then £50 delivery…..no way
Helpful Report
Posted 2 months ago
Hello, Thank you for your feedback. We do offer free delivery on order overs over £75 however, there is a £50 delivery charge for any special order items such as "Showerwall". Unfortunately this is a standard delivery charge set by the supplier. We do have alternative solid core panels that we stock if you would like to email for more information at info@panelcompany.co.uk and I would be happy to discuss other options with you. Kind regards The Panel Company
Posted 2 months ago
Very bad experience,ordered trims arrived in time,but not all was there need them for a job to finish off Called customer services,they advised me to buy from someone one local . Was promised a full refund,didn't get refunded in time had to chease it ,got refund for one trim which was missing,was told why should do a full refund. Paid more to get the missing trim from local supplier,dispet I paid 15 pounds for delivery from you. I believe I am entitled to a full refund and an apology.
Helpful Report
Posted 2 months ago
Good Afternoon, I do apologise for the missing trim and the inconvenience, I have relayed your comments to the distribution manager. Thank you for flagging this. Regards The Panel Company
Posted 2 months ago
So far not had my panels delivered and still waiting. Had to call to find out what is happening and got a mixed bag of replies. Hoping they will arrive next week, otherwise I'll want my money back. Experience so far not great I'm afraid.
Helpful Report
Posted 2 months ago
Hi, We apologise that your customer service experience did not meet your expectations and have responded to this message privately to assist you further. Thank you for taking the time to share your experience so we can take your feedback on board. Kind regards, The Panel Company
Posted 2 months ago
Product itself (Matt white ceiling boards) was good. Delivery, communication and the fact that the wrong colour surround strip was sent is a different matter and got nowhere with emails to try and get this rectified. Several boards also had damage so lucky that I over ordered
Helpful Report
Posted 2 months ago
Good Afternoon, I am sorry that we didnt meet your expectations and I will relay your feedback to the customer service manager. With regards the damaged panels and trim, would it be possible to contact our customer services team and we will do everything we can to resolve this issue. You can reach us on... T: 01709 828339 E: info@panelcompany.co.uk Regards Panel Company
Posted 2 months ago
The Panel Company is rated 4.6 based on 2,112 reviews