The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.61

4.6 Rating 4,271 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 4,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 27th August 2025

Paul Carrielies

Matthew Christie

The Panel Company 5 star review on 26th August 2025

Kay Ward

The Panel Company 5 star review on 24th August 2025

Gary Bowland

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieved damaged 70mm of the overall height. failure to return message from emails on numerous occasions. when they like to say on website that they would respond within 24 hours.”

Helpful Report

Posted 6 days ago

Hi Prakash, We're sorry to hear about your experience and sincerely apologise for any inconvenience this may have caused. This is certainly not the level of service we aim to provide. Please reach out to us directly at info@panelcompany.co.uk or via the Live Chat feature on our website so we can look into this further and work towards a resolution for you. Kind regards, The Panel Company

Posted 6 days ago

“Received the fllor damaged sent some pictures as evidences and no refund received.”

Helpful Report

Posted 1 week ago

Hi Andrea, We sincerely apologise that your flooring arrived damaged and for the inconvenience caused. Please rest assured that our customer service team has processed a refund, and emailed you a confirmation. If you have any further questions or concerns, please don’t hesitate to get in touch Kind regards, The Panel Company

Posted 1 week ago

“I'm not happy with my order. I ordered four panels, and they all arrived faded, with rough edges and splinters. After emailing customer service, they only offered a return, not a replacement, which was frustrating since I had already scheduled a fitter. I should have returned the panels before fitting them, but I removed them afterward due to the excessive splinters, as they were not safe to use. DONOT ORDER FROM THEM”

Helpful Report

Posted 3 weeks ago

Hi Swati, Thank you for reaching out to us. We’re truly sorry to hear that you were disappointed with your experience, and we sincerely apologise for any inconvenience caused. We understand that you reached out to our customer service team after the panels had already been fitted and requested a discount. As a gesture of goodwill, we offered to collect the panels and provide a full refund. We always aim to support our customers and would have been happy to replace any panels that arrived damaged. Regarding your feedback about excessive splinters – this is not something we have encountered previously, as the panels are designed to be cut to size, which is why we provide tutorial guides to assist with installation. We value your feedback and would like to resolve this matter as best we can. Can you please contact our customer service team directly at info@panelcompany.co.uk so we can work together towards a satisfactory resolution. Kind regards, The Panel Company

Posted 2 weeks ago

“Appalling experience. Didn't deliver the installation kit that I ordered and head office didn't take any accountability. Passed me on to depot rather than sort and then had to deal with the depot saying it was loaded on to the van but the driver saying it wasn't. As a customer I should not be exposed to that. Delivery arrived almost 2 hrs later than scheduled. I ended up running around to local DIY stores trying to get the installation kit together soy builders could install everything which ended up costing a lot more. No recognition from the panel company of the cost and inconvenience for me in trying to fix their error. This company is not managed professionally in my opinion I would not recommend the company to anyone in the future.”

Helpful Report

Posted 4 weeks ago

We’re genuinely sorry to hear about your experience and the frustration caused by the missing installation kit and delayed delivery. This is not the level of service we aim to provide, and we completely understand the inconvenience and additional costs this caused you. Your feedback has been shared with both our customer service and logistics teams to ensure this situation is properly reviewed and improvements are made. We take full responsibility for ensuring a smooth experience from start to finish and are sorry that we fell short in your case. We truly appreciate you bringing this to our attention and, while we regret that we didn’t meet expectations this time, your comments will help us do better moving forward. The Panel Company

Posted 4 weeks ago

“Avoid These Panels – Warped by Sunlight, No Accountability Review Text: I purchased exterior panels expecting a quality product suitable for outdoor use, but the reality has been extremely disappointing. The panels began to warp and deform under regular sunlight exposure, despite being installed exactly as per the official instructions — with proper battens, ventilation, and spacing. When I contacted the company, they refused to take any responsibility. Instead, they blamed the installer (despite all procedures being followed) and shifted all blame onto the manufacturer, acting as though they had no involvement in the product’s quality. This is unacceptable from a retailer. Interestingly, the panels that were installed in shaded areas or indoors have remained intact, which clearly proves that the ones exposed to sunlight are simply not UV-resistant as claimed. The affected panels are now unusable — a total waste of money, time, and effort. This company sells low-quality products and then washes its hands of any problems when something goes wrong. If you’re considering buying from them — be very cautious. You’re on your own if the product fails.”

Helpful Report

Posted 1 month ago

“Panel print is very poor quality.”

Helpful Report

Posted 1 month ago

Hi Deniss, We're sorry to hear that you were disappointed with your panel sample. We appreciate your feedback and invite you to contact us directly at info@panelcompany.co.uk if you'd like to discuss this further. Kind regards, The Panel Company

Posted 1 month ago

“Delivery was good, communication was good. I don’t like the product looks cheap hard to cut without it splitting.”

Helpful Report

Posted 1 month ago

Hi, Thank you for the kind words about our customer service. We're sorry to hear that you were dissapointed by your order and will ensure that your feedback is communicated to the relevant department. Kind regards, The Panel Company

Posted 1 month ago

“I ordered 3 pieces of lamellas acoustic panel and 1 of them have slightly different colour which I see after installing it. I'm really disappointed because was very happy with quality of it. Now every time when look at it, can see difference.”

Helpful Report

Posted 2 months ago

Hi Benedykt, Thank you for bringing this to our attention. We sincerely apologise for the disappointment caused and will contact you directly by email to resolve the matter. Kind regards, The Panel Company

Posted 1 month ago

“A plate arrived with a different color, I complained and no one resolved it, you didn't do anything. I was left with the problem.”

Helpful Report

Posted 2 months ago

Hi Marcos, We sincerely apologise for the inconvenience caused and understand that this issue has now been resolved with our customer service team. If there's anything more we can assist you with, please don't hesitate to contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

“Won’t ever bother buying from them again. Late delivery no customer service I chased them never once contacted me.”

Helpful Report

Posted 3 months ago

Hi Michelle, We sincerely apologise that you were not informed about the delay caused by stock levels. We completely understand your frustration and acknowledge that our customer service did not meet the standard we aim to provide to all our customers. Please be assured that we will share your feedback to the relevant department for immediate review, as we are committed to continually improving our service to ensure our customers receive the best experience possible. Kind regards, The Panel Company

Posted 3 months ago

“I brought this product to cover my ceiling. I’ve found both the trim and panel very brittle to work with and have no confidence in their durability. Really unhappy with the product, so much so that I’ve now ripped it off of my ceiling and am now going to install a new plasterboard ceiling! Waste of my weekend!”

Helpful Report

Posted 4 months ago

Hi Danny, We’re sorry to hear that you were disappointed with the quality of your ceiling panels. Your feedback is important to us, and we will be sharing it with our product team for further evaluation. Please accept our sincere apologies for any inconvenience this may have caused. Kind regards, The Panel Company

Posted 4 months ago

“Customer service is shocking”

Helpful Report

Posted 4 months ago

Hi, We're sorry to hear that you were disappointed with our customer service. Your feedback is important to us, and we'd really appreciate the chance to understand more about your experience so we can pass it along to the relevant team. We're constantly working to improve our service and provide a good experience for all our customers. Please don’t hesitate to reach out to us at info@panelcompany.co.uk — we’d be grateful for the opportunity to hear from you. Kind regards, The Panel Company

Posted 4 months ago

“Never received order”

Helpful Report

Posted 4 months ago

Hi Luke, We sincerely apologise that your item was not delivered within our standard 4–7 working day timeframe, and for any inconvenience this delay may have caused. The delay was due to unforeseen circumstances involving our delivery driver. Your experience will be communicated to the relevant department to help us improve our service moving forward. Kind regards, The Panel Company

Posted 4 months ago

“Couldn't deliver in time over an hour late and had to go back to work! Redelivery was due to take place today 25th March, hadn't received an updated email so phones to be told, Keith who deals with the other orders failed to email me to say they had changed the time, my daughter has took day off work to wait in to then be told won't be delivered today, no email, no text, no phone call to state otherwise! Poor communication, poor management skills and poor customer service skills. Common courtesy to inform customers. Loss of earnings for both of us, as in zero hour contract ! £290 loss of earnings as couldn't be bothered to inform us!!!! Yeah won't be ordering from you again! Pls send my refund!!!!!!!!”

Helpful Report

Posted 5 months ago

Hi, We apologise for the inconvenience and disappointment caused by the delivery. This is not the standard of service we aim to provide, and we deeply regret that your experience did not meet the high expectations we set for our customers. We send a text message with a time slot the day before delivery, and apologise if this time frame was not met. Our systems show that your refund was processed this morning and will appear in your bank account shortly. Kind regards, The Panel Company

Posted 5 months ago

“The panels were delivered and we couldn’t fit for a month, when we started to install the panels were found to be of a different finish. Due to time constraints we had to install the panels , the customer was happy with the job but not with the vast difference in finish to the panels. Also 1 panel was damaged on the corner when we received them. Please see attached pictures of finish on panels.”

Helpful Report

Posted 5 months ago

“I went to the shop in Dartford. I ordered 20 panels while I was there as that is what they had in stock. Then I needed another 6 which I ordered. 2 weeks went by had no call or anything so I called then was told can't get them and they now only have 16 in stock. Would of been nice to receive some sort of call rather than me chase you. So I have had to go elsewhere.”

Helpful Report

Posted 5 months ago

Hi, We sincerely apologise for being unable to fulfil your order due to stock levels and for the miscommunication. This is not the level of customer service we aim to provide, and we will ensure that your feedback is communicated to the relevant department for immediate review. Kind regards, The Panel Company

Posted 5 months ago

“Waited 2 weeks for delivery considering it’s only 2 hrs up the road and then the wrong panel was delivered.”

Helpful Report

Posted 5 months ago

Hi, We sincerely apologise that you received the incorrect panel and for the inconvenience caused. We aim to dispatch all orders within 4-7 working days and sincerely apologise that this timeframe was not met. Please know that we will relay this feedback to the relevant departments for immediate review. Kind regards, The Panel Company

Posted 5 months ago

“The trim I got from you, the chrome has come off”

Helpful Report

Posted 5 months ago

Hi Kenneth, We sincerely apologise that you received a faulty trim. At your earliest convenience, could you please contact our customer services department so we can arrange a replacement for you at info@panelcompany.co.uk Kind regards, The Panel Company

Posted 5 months ago

“They took my order and didn’t have them in stock…..not good.”

Helpful Report

Posted 5 months ago

Hi Russ, We sincerely apologise for being unable to fulfill your order due to stock limitations caused by high demand. We understand how frustrating this must have been and will be forwarding your experience to the relevant department for further review and to help prevent similar situations in the future. Kind regards, The Panel Company

Posted 5 months ago

“Driver damaged my floor reported company done nothing about it”

Helpful Report

Posted 6 months ago

Hi Irene, We sincerely apologise that this has happened and understand that you have already spoken with our customer service team in London. Following the conversation, you mentioned that you would like to update your partner on the situation before reaching out to us. At your earliest convenience, we kindly request that you contact us directly so we can work together to resolve this matter promptly. Kind regards, The Panel Company

Posted 6 months ago

The Panel Company is rated 4.6 based on 4,271 reviews