The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,189 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 6th August 2026

475

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor delivery and even poorer communication.”

Helpful Report

Posted 2 days ago

Hi Gary, We're sorry to hear that you were disappointed with our delivery service and communication. Our system shows that you spoke with our London branch and confirmed your delivery date. However, if there's anything else we can help with or if you have any further questions, please don't hesitate to get in touch with us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 day ago

“Wrong panels sent. They were returned to the Bristol branch with driver. A call to the company was made and arrangements for the correct items to be delivered the same day. Emails and calls l 3 weeks later still no delivery! 😡”

Helpful Report

Posted 1 week ago

Hi, We're sorry to hear that you were disappointed with your order. We understand how frustrating this must be, and we'd like to put things right as quickly as possible. Our customer service team in Bristol has been notified and will be in touch shortly to arrange a replacement panel and delivery at a time that works for you. Kind regards, The Panel Company

Posted 2 days ago

“How can I write a review I haven’t received product”

Helpful Report

Posted 3 weeks ago

Hi Liam, We're sorry to hear about your experience. We’ve checked your order and can see that you ordered sample panels, which have been marked as delivered. If you're still having trouble locating them or believe there's been an issue with the delivery, please let us know, we'll be happy to investigate further. Kind regards, The Panel Company

Posted 3 weeks ago

“The chevron panels do not match up pattern is out, gap in join tried contacting company no reply.”

Helpful Report

Posted 3 weeks ago

Hi Michael, We're very sorry to hear that you're disappointed with your order. A member of our customer service team has emailed you directly to help resolve this. Kind regards, The Panel Company

Posted 3 weeks ago

“Company is absolutely useless . Never was told when my panels were ready collect . I had to call them 4 days after to check to be told they had been there ages . Went to collect them at 4:30 to be told I couldn’t collect them as they close at 4:45”

Helpful Report

Posted 4 weeks ago

Hi Clair, Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and apologise for the frustration and inconvenience this caused. We understand how frustrating that must have been, and this is not the level of service we aim to provide. Your comments have been shared with the relevant team so we can review what happened and improve our communication around collection orders. Thank you for bringing this to our attention, and we're sorry we let you down on this occasion. Kind regards, The Panel Company

Posted 3 weeks ago

“I placed on Order on the 13th may 2026 and it was delivered on the 12th June 2026 . The order was not complete as 4 lengths of skirting were missing. The order was completed on the 18th June. The customer care was very poor and would not recommend this company if you need paneling. It delayed my work by two weeks and cost me financially.”

Helpful Report

Posted 4 weeks ago

Hi James, Thank you for taking the time to share your feedback. We're sincerely sorry that your experience didn't meet the standard we aim to provide. We understand how frustrating it must have been to experience a delay. We appreciate that this impacted your project timeline and caused additional inconvenience. Please accept our apologies for the delays and for the level of customer service you received. This is not the experience we want for our customers, and your feedback will be shared with the relevant teams so we can continue to improve both our fulfilment process and customer support. Thank you again for bringing this to our attention, and we're sorry we let you down on this occasion. Kind regards, The Panel Company

Posted 4 weeks ago

“cant give a review i have not recieved my order yet?”

Helpful Report

Posted 1 month ago

Hi Tony, We're sorry for any confusion caused by the review request. The email you received was sent for your sample order rather than your main purchase, which we can see has now been delivered. We hope you're pleased with your new panels! If you have any questions or if there's anything we can do to help, please don't hesitate to get in touch. Kind regards, The Panel Company

Posted 3 weeks ago

“Sent x3 of the same sample. Emailed them to let them know. Also replied to the email, asking if I had received the samples. Told them there must of been an error as I had x3 of the same colour sample. Haven't had a reply”

Helpful Report

Posted 1 month ago

Hi, We're very sorry for the delay. Our Samples Department has now emailed you to help with your order. Kind regards, The Panel Company

Posted 1 month ago

“When I initially placed the order, I received an email informing me that the materials were out of stock and that delivery would be delayed until new stock arrived. Despite this, the order was delivered within 10 days, which was better than expected. Unfortunately, the main issue was the condition of the materials on arrival. Several panels were damaged, forcing me to postpone my renovation project by a week while waiting for replacements. When the replacement panels arrived, they were also damaged. Although the damage was relatively minor—a chipped corner on one of the panels—it was still disappointing and caused unnecessary delays. By that stage, I no longer had the patience to continue raising the issue with customer service, even though the team was consistently helpful, courteous, and responsive throughout the process. If you are considering placing an order, be aware that the packaging does not seem robust enough to adequately protect the materials during transit. As a result, there is a real risk of receiving damaged items, which could delay your project and cost you valuable time.”

Helpful Report

Posted 1 month ago

Hi Alex, We sincerely apologise for the inconvenience caused. We're sorry to hear that both your original order and the replacement panels arrived damaged. Even though the damage may have been minor, this is not the standard we expect for our customers. While we're pleased to hear that you found our customer service team helpful and responsive, we completely understand your frustration with the overall experience. Your feedback will be shared with the relevant team for review so we can investigate what happened and identify ways to prevent similar issues in the future. Kind regards, The Panel Company

Posted 1 month ago

“Totally disappointed took 22 days or more for them to arrive. Would not uses again messed up jobs.”

Helpful Report

Posted 1 month ago

Hi Lukas, We sincerely apologise for the delay and inconvenience caused. Our orders are typically dispatched within 4–7 working days, and we completely understand your frustration that we were unable to meet this timeframe on this occasion. Kind regards, The Panel Company

Posted 1 month ago

“Waited a ling time. delivery cancelled twice.”

Helpful Report

Posted 1 month ago

Hi, We sincerely apologise for the delay with your order and for the inconvenience caused. This is not the level of service we aim to provide, nor the experience we want any of our customers to have. On this occasion, we fell short of the standard of customer service we strive to deliver. We can only apologise for this and thank you for your patience. Kind regards, The Panel Company

Posted 1 month ago

“The panels did not match the sample sent. The panels were much darker and heavier patterned than the sample sent. It took longer for delivery than estimated.”

Helpful Report

Posted 1 month ago

Hi, We're very sorry that you were disappointed with your samples and apologise for any inconvenience caused by the delivery. If you would like to discuss your experience further, please do not hesitate to contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 1 month ago

“Ordered roof panels. Delivery was around a week late. No email or phone call. Did eventually refund delivery Item arrived damaged. Resent order which arrived damaged again. Said they couldnt guarantee it wouldn't happen for a 3rd time. Have ordered before and packaging and delivery was very good. This time its like they havent tried. They did give me a full refund.”

Helpful Report

Posted 1 month ago

Hi John, We're very sorry to hear that your second order did not meet the same standard as your first, and we completely understand your frustration. Please accept our sincere apologies that your panels arrived damaged and for the inconvenience this has caused. This is not the experience we want our customers to have. We appreciate you bringing this to our attention. Your feedback will be shared with the relevant departments so we can investigate what happened and take steps to prevent similar issues from occurring in the future. Kind regards, The Panel Company

Posted 1 month ago

“Placed order of dark grey panels Needed some more too complete the job, when arrived they are a totally different colour and stand out a mile, looks shocking 🤬”

Helpful Report

Posted 1 month ago

Hi Stephen, We're very sorry that you're disappointed with your order. Our slat panels are manufactured in batches, and this can cause slight colour variations. Please contact us directly at info@panelcompany.co.uk so we can look into this and help find a suitable resolution. Kind regards, The Panel Company

Posted 1 month ago

“Placed my order of nearly 1000£, got a single email confirmation stating 4-7 working days for delivery and then didn’t hear anything for a few weeks. After I emailed following up on my order they told me they didn’t have any panels that were undamaged ready to ship and they didn’t know when they would! I also ordered 2 samples, 1 was marble and was plain white with the top right corner having the tiniest smidge of the marble pattern (I understand offcuts have to be used but if you know the product is marble show the actual marble!?) Also the samples come at a price other sellers will ship for free.”

Helpful Report

Posted 2 months ago

Hi, We sincerely apologise for the delay in contacting you to let you know that the panel you selected was out of stock. We completely understand how disappointing and frustrating it must have been to wait for an update, only to learn that your order would be delayed. Thank you for taking the time to share your feedback with us. We appreciate you bringing this to our attention, and your comments have been shared with the relevant departments so they can review what happened and make improvements to help prevent similar situations from happening in the future. Kind regards, The Panel Company

Posted 1 month ago

“I am disappointed that although the warehouse is located less than 2 miles from our house we were advised the delivery would take 12 days . We have now been advised that the delivery driver hasn’t shown up for work so this has been further delayed”

Helpful Report

Posted 2 months ago

Hi Joanne, We sincerely apologise that we were unable to deliver your order within our usual 7 working day timeframe due to unforeseen circumstances affecting our delivery driver. We're pleased to confirm that your order is scheduled for delivery today, and we greatly appreciate your patience and understanding. Kind regards, The Panel Company

Posted 2 months ago

“Diabolical Ordered the panels to come next week Ripped the bathroom out drove a 100 miles to pick them up told the next day Nothing Then told 2 weeks later Then told a month maybe Can’t put the bathroom back until I’ve got the panels Still waiting Shody”

Helpful Report

Posted 2 months ago

Hi Robin, We sincerely apologise for the delay to your order due to stock levels and for the inconvenience caused. We will contact you as soon as your order is ready for collection. Kind regards, The Panel Company

Posted 2 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 2 months ago

“This makes me laugh. Asking for a review and my delivery very never turned up , even confirming on the day …”

Helpful Report

Posted 2 months ago

Hi Jackie, We’re very sorry about this and completely understand your frustration. As sample orders are sent via Royal Mail, it’s possible that the parcel may have unfortunately been lost in transit. We’ll arrange for your order to be resent first class today to make sure it reaches you as quickly as possible. Please accept our sincere apologies for the inconvenience caused. Kind regards, The Panel Company

Posted 2 months ago

“The deliveries were delayed, rescheduled, and cancelled without notifying the customer. This has happened on several occasions, not just once. I will not be dealing with this company again.”

Helpful Report

Posted 2 months ago

Hi Elina, We’re very sorry to hear about your experience and understand your frustration regarding the repeated delivery issues and lack of communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your feedback is important and will be taken on board as we work to improve our delivery and customer communication processes. Kind regards, The Panel Company

Posted 2 months ago

The Panel Company is rated 4.6 based on 6,189 reviews