The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.62

4.6 Rating 6,245 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 6,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 13th August 2026

468

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

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Posted 2 months ago

“This makes me laugh. Asking for a review and my delivery very never turned up , even confirming on the day …”

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Posted 2 months ago

Hi Jackie, We’re very sorry about this and completely understand your frustration. As sample orders are sent via Royal Mail, it’s possible that the parcel may have unfortunately been lost in transit. We’ll arrange for your order to be resent first class today to make sure it reaches you as quickly as possible. Please accept our sincere apologies for the inconvenience caused. Kind regards, The Panel Company

Posted 2 months ago

“The deliveries were delayed, rescheduled, and cancelled without notifying the customer. This has happened on several occasions, not just once. I will not be dealing with this company again.”

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Posted 3 months ago

Hi Elina, We’re very sorry to hear about your experience and understand your frustration regarding the repeated delivery issues and lack of communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Your feedback is important and will be taken on board as we work to improve our delivery and customer communication processes. Kind regards, The Panel Company

Posted 3 months ago

“Unfortunately, my experience with the company has been very disappointing. I placed an order for panels online on Friday, with delivery scheduled for the following Tuesday, which was confirmed by a member of staff at the branch. However, the delivery never arrived. When I contacted the company, I was told by someone from the delivery team that the delivery could not have been scheduled that early and was instead booked for the following Wednesday. On the day of the revised delivery, I received tracking information in the morning and took time off work to be available. Despite this, I was given a constantly changing delivery window of approximately two hours. Then, just 15 minutes before the expected delivery time, I received a notification that the delivery had been cancelled. When I called again, I spoke to Claire from the delivery team, who informed me that one of the items was out of stock and, upon realising this, they cancelled the delivery entirely. This was extremely frustrating, especially as I had been waiting all morning. To make matters worse, when I requested a refund, the call was abruptly ended. I called back and spoke to another member of staff at the store, who was much more helpful. She agreed to arrange the refund and asked me to reply to her email with details of my experience so a formal complaint could be raised. Overall, the experience has been very poor. While the showroom staff were helpful and customer-focused, the delivery team’s lack of communication and professionalism was unacceptable.”

Helpful Report

Posted 3 months ago

Hi, We’re sorry that your experience did not meet the standard of customer service we aim to provide and for the inconvenience caused. Our customer service team has sent you an email to find out more about what happened so we can look into this thoroughly. We regret the experience you’ve had and appreciate you taking the time to bring this to our attention. Your feedback helps us identify issues and improve our service moving forward. Kind regards, The Panel Company

Posted 3 months ago

“Ordered 5 panels from this company, one of the panels arrived unwrapped and is a noticeably lighter shade than the other four, which all match. As the full order was for the same Black Oak finish, I expected all panels to be consistent in colour. I am still waiting for a replacement panel after contacting customer support already. . Also, driver didn’t follow address details correctly so went to a different location so had to help direct him over the phone to my address which was already correct at time of order.”

Helpful Report

Posted 3 months ago

Hi, We sincerely apologise for the inconvenience caused and fully understand your frustration. Our customer service team will contact you directly to arrange a suitable replacement delivery date. Alternatively, please feel free to get in touch at your earliest convenience by emailing info@panelcompany.co.uk or calling 01709 828339. Kind regards, The Panel Company

Posted 3 months ago

“Didn't receive my first sample order. Then received the 2nd lot of samples which were not the ones I ordered. Far enough they sent bk my money, but wasted 2 weeks, so went elsewhere”

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Posted 3 months ago

Hi Nicholas, We’re sorry for the mix-up with your samples and for any inconvenience caused. We understand how frustrating this must have been, and we’re sorry that your experience wasn’t as smooth as it should have been. Please be assured that your feedback has been shared with the relevant team so we can learn from this and help prevent it from happening again. Kind regards, The Panel Company

Posted 3 months ago

“Poor delivery service, making my 20-year-old daughter carry panels over 2 meters tall from the ground floor to the 4th floor. Shameful. So many companies around selling the same panels.”

Helpful Report

Posted 3 months ago

Hi Nelson, We’re sorry to hear that your experience didn’t meet expectations. We aim to be as clear as possible about our delivery process, which is outlined on our website. For customers living in blocks of flats, our drivers are only able to leave orders in the ground-floor foyer or entrance area. We understand this may have been frustrating, and we appreciate you taking the time to share your feedback, as it helps us improve how we communicate our delivery information. Kind regards, The Panel Company

Posted 3 months ago

“Skirting boards purchased never been delivered. When I rang customer services at 3.20pm about the items not delivered, respond was I am leaving in 10 minutes, I won't have time to find out what happened. We let you know on monday. This was on Friday when they gave me three different times for eta but never turned up. I had to ring on monday to find out what happened to my delivery. The lady on the phone said let me find out and I will ring you back. She never rang back. After a few hours I rang back and ask for a refund. Then she said I cannot find your items . So I can give you a refund. If you are treated like this would you say anything good about this company.”

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Posted 3 months ago

Hi Gozde We’re very sorry for the miscommunication and understand how frustrating this experience must have been. Your feedback has been shared with the relevant team for review to prevent this from happening again. Thank you for taking the time to bring this to our attention. Kind regards, The Panel Company

Posted 3 months ago

“I wasn’t going to do a review, but since I’ve been asked, I will. Ordered some skirting and when the delivery arrived it wasn’t on the vehicle. I waited a few days nobody called so I then chased it up. Was passed to a different branch and was told they would look into it and get back to me….. but they didn’t. Left it a couple more days and then called again. Was told it was scheduled for delivery the following week ( nobody had told me, but no problem) Delivery day a text arrived saying drop 12 of 16 at about 2. At 2 a text arrived saying unable to deliver your item due to some issue. So I called again and asked for my money back, which I got almost immediately. I will say everyone I spoke to were extremely polite and helpful, but I didn’t get my skirting and wasted too much time chasing up.”

Helpful Report

Posted 3 months ago

Hi Martin, We sincerely apologise for the inconvenience caused and completely understand your frustration. This was not the level of customer service that we want any customer to experience and appreciate you taking the time to bring this to our attention. Please know that your feedback will be communicated to the relevant department for immediate review to prevent this from happening again. Kind regards, The Panel Company

Posted 3 months ago

“It still hasn’t arrived yet to do a review!”

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Posted 3 months ago

Hi Olly, We're pleased to confirm that your order is scheduled for the 27th. Just to let you know, you were invited to leave a review as part of our sample service process. Kind regards, The Panel Company

Posted 3 months ago

“Arrived damaged was reported no contact since”

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Posted 3 months ago

Hi Emily, We sincerely apologise that your panel arrived damaged. We have notified our customer service team, and they will be in touch with you directly. If you would prefer to contact us at your earliest convenience, please email info@panelcompany.co.uk so we can resolve this as swiftly as possible. Kind regards, The Panel Company

Posted 3 months ago

“Paid for samples, the packet arrived minus the samples?”

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Posted 3 months ago

Hi Martin, Thank you for bringing this to our attention. We're very sorry that your samples did not arrive and have sent replacements. Kind regards, The Panel Company

Posted 3 months ago

“Panel cannot be delivered as promised and no time frame for given”

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Posted 3 months ago

Hi, We sincerely apologise for the delay in your order due to stock levels, and we completely understand your frustration. This is not the level of service we aim to provide, and we’re sorry for the inconvenience caused. Kind regards, The Panel Company

Posted 3 months ago

“Didn’t receive goods cancelled order on me two days before delivery”

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Posted 3 months ago

Hi Keely, We sincerely apologise for the inconvenience caused. To ensure we can assist you as quickly and efficiently as possible with your order, could you please contact our customer service team directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 3 months ago

“Panels were not the same colour very disappointing”

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Posted 4 months ago

Hi Jacki, We sincerely apologise that this has happened and understand that you are currently in conversation with our customer service team, who have requested an image of your panels so we can investigate and resolve this for you as soon as possible. Kind regards, The Panel Company

Posted 4 months ago

“I got samples from you, chose a panel and ordered them. You reng up to inform me it was out of stock so I chose another one which was also out of stock and I was susequently offered a refund. So how do you think you did!!!”

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Posted 4 months ago

Hi Alan, We sincerely apologise that we were unable to fulfil your order due to limited stock availability, and understand how disappointing and frustrating this must have been. Due to unforeseen circumstances, there has been a delay in restocking this collection. Kind regards, The Panel Company

Posted 4 months ago

“We had multiple items missing from an order. Waited too long for the items to be delivered which held up the bathroom fitters.”

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Posted 4 months ago

Hi Emma, We sincerely apologise for the delay in your order and the inconvenience caused. This is not the level of service we aim to provide, and we are currently reviewing what went wrong to prevent this from happening again. Thank you for your patience. Kind regards, The Panel Company

Posted 4 months ago

“Asked for some samples which never arrived and now get constantly battered with junk email”

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Posted 4 months ago

Hi David, We’re very sorry to hear that your sample didn’t arrive and that you’ve been receiving unwanted emails. We understand how frustrating this must be and apologise for the inconvenience caused. We use a third-party courier for sample deliveries, and it appears your order was marked as delivered to a designated ‘safe place’ on 09/03, though we appreciate it may not have reached you. If you’d like to receive replacement samples, please contact us at info@panelcompany.co.uk and we’ll be happy to help. Kind regards, The Panel Company

Posted 4 months ago

“Despite the product was stated and in stock, it wasn’t. I had to chase up delivery only to be told it hadn’t been transferred to London in order to it to be delivered so it would be at least another week. Was then told it was unavailable and offered alternative in stock panels. Selected one from the list, only to be told it’s no longer in stock. Wasted 2 weeks, I have no panels and awaiting a full refund. What a waste of time, can’t use shower room so causing a big issue.”

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Posted 4 months ago

Hi Carl, We’re really sorry to hear about the delays and the repeated stock issues—that isn’t the service we aim to provide and this isn’t the experience we want for our customers. We’re currently looking into what happened with your order. Kind regards, The Panel Company

Posted 4 months ago

“Absolutely terrible company to do buisness with, parts missing from order then having to keep chasing up for missing parts. Was told delivery would be in a couple of days, when driver did turn up was then told by driver that there was nothing for me, so again had to chase up for missing parts will never use again”

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Posted 5 months ago

Hi, We sincerely apologise that part of your order was missing and understand how frustrating and disappointing that must have been. This is certainly not the experience we want our customers to have, and we’re very sorry for the inconvenience caused. Thank you for bringing this to our attention so it can be shared with the relevant department for review. Kind regards, The Panel Company

Posted 5 months ago

The Panel Company is rated 4.6 based on 6,245 reviews