The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.63

4.6 Rating 5,295 Reviews

90 %

of reviewers recommend The Panel Company

4.6

Based on 5,295 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 18th February 2026

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to write a review but my order has still not arrived as it is out of stock at the branch that is delivering it. I placed the order as everything was in stock and not told otherwise when ordering. This has now put my project back at least a week and counting. Told website does as a whole company regarding stock not as delivery branch. What a joke. 13 days at least from ordering and counting. Not happy.”

Helpful Report

Posted 4 months ago

Hello Jeremy, We sincerely apologise for the inconvenience you've experienced with your order. We understand how frustrating it can be when timelines are affected, and we truly value your feedback regarding stock availability. Our goal is to improve our communication and ensure a better experience for our customers going forward. We appreciate your patience and understanding during this time. Warm regards, Team The Panel Company

Posted 4 months ago

“Panel samples never arrived”

Helpful Report

Posted 4 months ago

Hi we're so sorry to hear your samples have not arrived. We send our samples out using a third party courier, very occasionally there are delays or lost packages. I will have a new set of samples sent out for you today.

Posted 4 months ago

“I received the product samples and I can't think of purchasing anything, the product is pretty low quality, the panels have a low quality printed texture which does look fake even without touching it.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your thoughts. Our goal is to provide high-quality products, and we are confident that we achieve this. We're sorry to hear that the quality of the samples did not meet your expectations. Best wishes, Team The Panel Company

Posted 4 months ago

“Panels arrived all damaged even after giving me extra they’re still not enough as they are all damaged”

Helpful Report

Posted 4 months ago

Hello Dilan, Thank you for bringing this to our attention. We are so sorry to hear that your order arrived damaged. Our customer satisfaction is a priority to us and we will be more than happy to replace these panels for you. We will arrange for a member of our customer service team to contact you directly to resolve this promptly for you. Kind regards, The Panel Company

Posted 4 months ago

“2 panels are broken so what kind of review do you expect?”

Helpful Report

Posted 4 months ago

Hello Amit, Thank you for sharing your feedback. We are so very sorry to hear that two of your panels arrived damaged. Rest assured this is an uncommon instance and we would really like to put this right for you. We will arrange for our customer services to contact you directly. Please accept our sincere apologies for the inconvenience this may have caused. Kind regards, The Panel Company.

Posted 4 months ago

“Ordered six panel one came damaged leaving it unusable m. No damage on the outer packaging so looks like it was damaged before transit. Disappointed”

Helpful Report

Posted 5 months ago

Hi Dean, We're very sorry to hear that your panel arrived damaged and sincerely apologise for the inconvenience this has caused. Please contact us directly at info@panelcompany.co.uk so we can promptly resolve this. Kind regards, The Panel Company

Posted 5 months ago

“Good product at a fair price but……. My wife ordered 4 walnut acoustic panels. We were kept updated with delivery and they arrived on time on Thursday the 18/09. That evening i opened both packages and immediately noted a colour difference. Both packages had different product codes. I let them know 19/09 at 8.30 as they opened as we had a chap booked to install them on Saturday 20/09. Its a fiddly job around a corner with cut outs for a few sockets. A chap called David said that we should receive them by 1pm 20/09. Our man installed the first 2 correct panels by mid day. I progress chased only to be told that a van was going to Gateshead then bringing them to Leyland, Lancashire. Should be here in a couple of hours. Our man had to go at 2.30 to another job and will not be free for a couple of weeks. When i called again at 3pm asking for an update i was told that the collection and delivery was outsourced to a courier and there was no way of confirming when they would arrive. As of 6pm, no show. The irony of this is that we recommended you guys to a neighbour and gave them our sample panel. They ordered and received their chosen panels in good time and as ordered. They were delighted with the product and service. So in addition to the disruption of re arranging a bedroom twice to allow room for the install and cleaning another area in the house twice due to the mess created by cutting the panels, and to cap it all i’m now going to have to have to pay twice for the fitting. All in all this has turned out to be a disappointing experience. Careless picking at depot or lack of diligence at the first delivery followed by a poor and misleading attempt at addressing the situation. Please have a think as to how you want to look after us. Order number PC4364883”

Helpful Report

Posted 5 months ago

Hello Richard, Thank you for bringing this to our attention. We are so sorry to hear of your negative experience with your recent delivery. Please accept our sincere apologies for the inconvenience and frustration that you have experienced. Rest assured our customer satisfaction is of high importance to us and we would like to put this right for you. A member of our customer service team will contact you directly. Kind regards, The Panel Company.

Posted 5 months ago

“Have not received goods yet!”

Helpful Report

Posted 5 months ago

Hi Carole, Thank you for making contact with us. All orders are dispatched within 7 working days and we deliver using our own fleet to ensure your order is handled with care. After looking into this I can see we are still within that time frame and rest assured your order is a priority to us. I will request that our customer service team contact you with a confirmed delivery date. Kind regards, The Panel Company.

Posted 5 months ago

“Original order was delayed without any communication until I made contact. When it was finally delivered the adhesive was missing again without any communication or apology. I got a refund after pointing out the event later delivery would mean we were unable to continue already delayed work. Once we were actually able to start work on our now much delayed bathroom the finish on the trimming came straight off. Yet again more delays until we finally got some replacement trims. I would definitely not use this company again. Communication and customer service stinks.”

Helpful Report

Posted 5 months ago

Hello Lindsey, Thank you for taking the time to share your experience with us and we are so truly sorry to hear that this was negative. Our customer satisfaction is of high importance to us and rest assured we take your comments seriously. We will investigate and pass feedback on to the relevant branch so this does not happen again. Our customer service team will be in contact with you directly and please accept our sincere apologies. Kind regards, The Panel Company.

Posted 5 months ago

“Recieved damaged 70mm of the overall height. failure to return message from emails on numerous occasions. when they like to say on website that they would respond within 24 hours.”

Helpful Report

Posted 6 months ago

Hi Prakash, We're sorry to hear about your experience and sincerely apologise for any inconvenience this may have caused. This is certainly not the level of service we aim to provide. Please reach out to us directly at info@panelcompany.co.uk or via the Live Chat feature on our website so we can look into this further and work towards a resolution for you. Kind regards, The Panel Company

Posted 6 months ago

“Received the fllor damaged sent some pictures as evidences and no refund received.”

Helpful Report

Posted 6 months ago

Hi Andrea, We sincerely apologise that your flooring arrived damaged and for the inconvenience caused. Please rest assured that our customer service team has processed a refund, and emailed you a confirmation. If you have any further questions or concerns, please don’t hesitate to get in touch Kind regards, The Panel Company

Posted 6 months ago

“I'm not happy with my order. I ordered four panels, and they all arrived faded, with rough edges and splinters. After emailing customer service, they only offered a return, not a replacement, which was frustrating since I had already scheduled a fitter. I should have returned the panels before fitting them, but I removed them afterward due to the excessive splinters, as they were not safe to use. DONOT ORDER FROM THEM”

Helpful Report

Posted 6 months ago

Hi Swati, Thank you for reaching out to us. We’re truly sorry to hear that you were disappointed with your experience, and we sincerely apologise for any inconvenience caused. We understand that you reached out to our customer service team after the panels had already been fitted and requested a discount. As a gesture of goodwill, we offered to collect the panels and provide a full refund. We always aim to support our customers and would have been happy to replace any panels that arrived damaged. Regarding your feedback about excessive splinters – this is not something we have encountered previously, as the panels are designed to be cut to size, which is why we provide tutorial guides to assist with installation. We value your feedback and would like to resolve this matter as best we can. Can you please contact our customer service team directly at info@panelcompany.co.uk so we can work together towards a satisfactory resolution. Kind regards, The Panel Company

Posted 6 months ago

“Appalling experience. Didn't deliver the installation kit that I ordered and head office didn't take any accountability. Passed me on to depot rather than sort and then had to deal with the depot saying it was loaded on to the van but the driver saying it wasn't. As a customer I should not be exposed to that. Delivery arrived almost 2 hrs later than scheduled. I ended up running around to local DIY stores trying to get the installation kit together soy builders could install everything which ended up costing a lot more. No recognition from the panel company of the cost and inconvenience for me in trying to fix their error. This company is not managed professionally in my opinion I would not recommend the company to anyone in the future.”

Helpful Report

Posted 6 months ago

We’re genuinely sorry to hear about your experience and the frustration caused by the missing installation kit and delayed delivery. This is not the level of service we aim to provide, and we completely understand the inconvenience and additional costs this caused you. Your feedback has been shared with both our customer service and logistics teams to ensure this situation is properly reviewed and improvements are made. We take full responsibility for ensuring a smooth experience from start to finish and are sorry that we fell short in your case. We truly appreciate you bringing this to our attention and, while we regret that we didn’t meet expectations this time, your comments will help us do better moving forward. The Panel Company

Posted 6 months ago

“Avoid These Panels – Warped by Sunlight, No Accountability Review Text: I purchased exterior panels expecting a quality product suitable for outdoor use, but the reality has been extremely disappointing. The panels began to warp and deform under regular sunlight exposure, despite being installed exactly as per the official instructions — with proper battens, ventilation, and spacing. When I contacted the company, they refused to take any responsibility. Instead, they blamed the installer (despite all procedures being followed) and shifted all blame onto the manufacturer, acting as though they had no involvement in the product’s quality. This is unacceptable from a retailer. Interestingly, the panels that were installed in shaded areas or indoors have remained intact, which clearly proves that the ones exposed to sunlight are simply not UV-resistant as claimed. The affected panels are now unusable — a total waste of money, time, and effort. This company sells low-quality products and then washes its hands of any problems when something goes wrong. If you’re considering buying from them — be very cautious. You’re on your own if the product fails.”

Helpful Report

Posted 6 months ago

“Panel print is very poor quality.”

Helpful Report

Posted 7 months ago

Hi Deniss, We're sorry to hear that you were disappointed with your panel sample. We appreciate your feedback and invite you to contact us directly at info@panelcompany.co.uk if you'd like to discuss this further. Kind regards, The Panel Company

Posted 7 months ago

“Delivery was good, communication was good. I don’t like the product looks cheap hard to cut without it splitting.”

Helpful Report

Posted 7 months ago

Hi, Thank you for the kind words about our customer service. We're sorry to hear that you were dissapointed by your order and will ensure that your feedback is communicated to the relevant department. Kind regards, The Panel Company

Posted 7 months ago

“I ordered 3 pieces of lamellas acoustic panel and 1 of them have slightly different colour which I see after installing it. I'm really disappointed because was very happy with quality of it. Now every time when look at it, can see difference.”

Helpful Report

Posted 7 months ago

Hi Benedykt, Thank you for bringing this to our attention. We sincerely apologise for the disappointment caused and will contact you directly by email to resolve the matter. Kind regards, The Panel Company

Posted 7 months ago

“A plate arrived with a different color, I complained and no one resolved it, you didn't do anything. I was left with the problem.”

Helpful Report

Posted 7 months ago

Hi Marcos, We sincerely apologise for the inconvenience caused and understand that this issue has now been resolved with our customer service team. If there's anything more we can assist you with, please don't hesitate to contact us directly at info@panelcompany.co.uk. Kind regards, The Panel Company

Posted 7 months ago

“Won’t ever bother buying from them again. Late delivery no customer service I chased them never once contacted me.”

Helpful Report

Posted 9 months ago

Hi Michelle, We sincerely apologise that you were not informed about the delay caused by stock levels. We completely understand your frustration and acknowledge that our customer service did not meet the standard we aim to provide to all our customers. Please be assured that we will share your feedback to the relevant department for immediate review, as we are committed to continually improving our service to ensure our customers receive the best experience possible. Kind regards, The Panel Company

Posted 9 months ago

“I brought this product to cover my ceiling. I’ve found both the trim and panel very brittle to work with and have no confidence in their durability. Really unhappy with the product, so much so that I’ve now ripped it off of my ceiling and am now going to install a new plasterboard ceiling! Waste of my weekend!”

Helpful Report

Posted 10 months ago

Hi Danny, We’re sorry to hear that you were disappointed with the quality of your ceiling panels. Your feedback is important to us, and we will be sharing it with our product team for further evaluation. Please accept our sincere apologies for any inconvenience this may have caused. Kind regards, The Panel Company

Posted 10 months ago

The Panel Company is rated 4.6 based on 5,295 reviews