The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the wood was well stacked in the pallet I received from the luxury wood company and diverted in good time, I was a little disappointed that the actual square metre size of the pallet received was approximately 1.3 metres square which did not relate to the 2.2 metres quoted. On looking back on the website, the 2.2 square metres quoted, relates to tipping the well stacked pallet into sacks thus bolstering the load. The other minus was that I ordered kiln dried oak, yet there was quite a bit of silver birch in my load. There is nothing but good to be said about the service that the luxury wood company provided, I was just a little disappointed with my logs. Mind you they do burn well”

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Posted 3 years ago

“I am a standing customer who has always been happy with the helpful girl on the telephone, the delivery has always been prompt . the wood great standard, Unfortunately, the last delivery for some reason had massive logs in it that would need to be axed before use. I am by no means young anymore just fortunate my son-in-law lives close by to do this for me. Not really what I have experienced in the past. Susan”

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Posted 3 years ago

“I was very disappointed with the quality of the oak posts 75x75x2400, which I bought from a Luxury wood company. most of them with uneven edges and some of them were bent. I will think twice before buying anything from this company”

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Posted 3 years ago

Dear Vattakkatt, The oak sleepers and posts we offer are landscaping grade and as per our website, some imperfections such as wane, knots, cracks, warping are possible. LWC Team

Posted 3 years ago

“The product was as described, I was able to add an item. The customer team was very friendly and competent. Overall experience start to finish was really good.”

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Posted 3 years ago

“Good quality wood, packaged really well”

The Luxury Wood Company 5 star review on 15th November 2021

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Posted 3 years ago

“excellent product delivered promptly have used this company every year for the past six years and always get good service”

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Posted 3 years ago

“Excellent delivery. The driver could not have done more to get the order sorted and in the right place. Excellent wood as ever”

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Posted 3 years ago

“The best quality logs I have used. Always delivered on time and staff very helpful.”

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Posted 3 years ago

“Chip of the old block - Ordered - Delivered - Burn - repeat”

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Posted 3 years ago

“Great service, excellent product and delivered on time”

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Posted 3 years ago

“Easy to order, pleasant and helpful, delivered on time. The driver made a big effort to unload near to the log shed .”

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Posted 3 years ago

“I bought oak posts and its nice .I will buy it again.”

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Posted 3 years ago

“As usual an excellent service”

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Posted 3 years ago

“Reliable and punctual delivery. Phone call confirmed delivery day which was helpful.”

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Posted 3 years ago

“I have had several orders from the luxury wood company now and I cannot fault them. Their oak is great and prices are very good”

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Posted 3 years ago

“We're very pleased with the B-grade oak sleepers which are being used in the garden. They have some slightly curved corners with bark on in some cases, but we wanted that for a slightly rustic look. They arrived promptly, well within the 15 days quoted on the website. So far I've built a raised bed with 11 of them. A second smaller bed will use another 8. The remainder will be used for various features and edging.”

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Posted 3 years ago

“I gave You only two stars becouse i order oak Wood palet and i get some mix wood and it will Burn very quick. Dont do customers fools painting side woods on oak colour”

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Posted 3 years ago

Dear Pawel, You have placed an order for an ALDER crate not oak as per your review below. Alder is the cheapest kiln dried firewood we offer and it is the one that will burn the quickest. Regards, LWC Team

Posted 3 years ago

“Service that delivers on your promise.”

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Posted 3 years ago

“Good service although courier did not contact to arrange delivery just turned up.”

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Posted 3 years ago

“From order to delivery everything was very good. Thank You.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews