The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,879 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,879 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 years ago

“We have had wood from you for 3 years now and have been very happy with your excellent service, and will continue dealing with you for our wood.”

Helpful Report

Posted 4 years ago

“The wood itself is great and the online ordering process is easy. My only small gripe is that when they deliver, the pallet has to be put right at the end of my drive as the pallet loader has tiny wheels and cannot go on gravel, which makes unloading all the wood a really slow process. I would imagine a lot of people ordering this wood live in the sticks and have gravel drives - maybe this is something that could be improved somehow?”

Helpful Report

Posted 4 years ago

“Extremely easy to use website, payment and delivery extremely fast. Quality of wood and stacking on pallet is brilliant and easy to access. I have recommended them to a lot of potential customers locally.”

Helpful Report

Posted 4 years ago

“Delivered just outside of our front door in a wrapped crate suited us a lot. So easy to put fire on with these kiln dry wood. A friendly helpful delivery man was a delight too.”

Helpful Report

Posted 4 years ago

“Great wood and swift delivery - thank you!”

Helpful Report

Posted 4 years ago

“Excellent service, superb quality wood and well packed. Would definitely recommend”

Helpful Report

Posted 4 years ago

“Tracking order process was non existent untill delivery was attempted by the local delivery company. No phone call to arrange a time. As I was at work I couldn't receive it. The next day they tried to deliver, still with no call to arrange a suitable day or time. Third time lucky, but a real struggle with communication from the local delivery company. The wood is in thinner sections than I imagined, but it's dry and all the right length.”

Helpful Report

Posted 4 years ago

“Good price, good quality, good communication, and to top it off a very friendly and helpful delivery driver. Basically, how things should be but so often aren't.”

Helpful Report

Posted 4 years ago

“Still haven’t received the order after 3 weeks. Far from happy.”

Helpful Report

Posted 4 years ago

“Expensive and delivery has increased by 300%. Delivery drivers seem unable to operate a hand pallet truck, usually tipping the logs all over the road.”

Helpful Report

Posted 4 years ago

“Quick delivery’s excellent wood”

Helpful Report

Posted 4 years ago

“Probably like you, I was searching the Internet for a supply of firewood for my log burner. I came across the luxury wood co and have them a try. Delivery was quick and the crate was as described. Big. I opted for birch as ash was out of stock. The birch is great, burn slightly quicker than the rest but is slightly cheaper. The upside is that all the wood has firelighter attached !! Just peel the bark off a log and it’s perfect for starting the fire up. Bone dry wood and great value.”

Helpful Report

Posted 4 years ago

“We had waited well over the 10 days for the wood to be delivered. We were hoping to receive it for Christmas Day and it is now Christmas Eve! Very poor service. I would not recommend the company to anyone.”

Helpful Report

Posted 4 years ago

“Was delivered on time as requested , decent wood and well packed”

Helpful Report

Posted 4 years ago

“Good logs well packed in a crate excellent delivery bought quite a few crates and will use this company again.”

Helpful Report

Posted 4 years ago

“Logs are brilliant but prices seem very expensive. Delivery slightly slow. Ten days from order”

Helpful Report

Posted 4 years ago

“hi all ,l thought when you ordered that the delivery company that you use telephone me to make delivery arrangements,if that is not the case will you let me know as the pallet load of wood arrived in the pooring rain and l had to leave it outtill the next day as l was taking it easy due to just coming out of hospital”

Helpful Report

Posted 4 years ago

“Once we got the delivery sorted out the service was excellent. The delivery driver went to extraordinary lengths to make sure that the logs were left easily accessible for my son and I which was quite difficult because of all the rain. The logs are now being used and are proving their worth burning beautifully. Will definitely be using them again”

Helpful Report

Posted 4 years ago

“Exactly as described, all logs even length. Burn well, exactly what we ordered. Delivery company used went out of their way to put the crate in our garage.”

The Luxury Wood Company 5 star review on 21st December 2021

Helpful Report

Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,879 reviews