The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Manor Business Park Darlton Rd, East Drayton
Rating: 4.53

4.5 Rating 4,838 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were away when the logs arrived. The pallets were placed in the perfect position not to block the access on our return. Never bought stacked logs before but it does seem a fairer way of selling them rather than loose. The packing was robust and sealed. It had rained plus a topping of Sahara sand! Moisture content c. 14%. There is also the bonus of rustic shelving made from the pallet wood! Very happy and will buy again.”

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Posted 1 year ago

“It would be higher but this is based on my LAST order. Still waiting for my delivery which I stayed in all day for to be told, at 1530, the driver was ill. Reschedule for Monday AM!”

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Posted 5 days ago

“Have used for 5 years and found very reliable”

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Posted 6 days ago

“fastest delivery ever ,brilliant”

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Posted 1 week ago

“Always been very pleased with dealings with luxury wood company.”

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Posted 2 weeks ago

“Luxury Wood provide outstanding value for money. Competitors disguise the precise volume of their crates which look at first to be equivalent in value but are not. I particularly appreciate the precise cost/cubic metre provided by Luxury Wood which makes comparison fair and accurate. They are my 'go to' supplier of domestic fire wood.”

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Posted 2 weeks ago

“eecellent servoce, excellent product”

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Posted 3 weeks ago

“They always offer products for a very good price and they are shipped quickly.”

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Posted 3 weeks ago

“The company responded and arranged delivery very quickly. The haulier sent mixed messages via its tracking system about when delivery would be made and I wasn't contacted in advance to "book a slot" as was suggested by The Luxury Wood Company. Despite this, the supply of pellets arrived within a few days of ordering. I communicated with Luxury Wood by email over the weekend to find out what was happening with regard to delivery and they responded promptly on Monday morning.”

Helpful Report

Posted 3 weeks ago

Dear Customer, Thank you for your feedback regarding your recent order. While we're pleased to hear that your pellets were delivered promptly, we sincerely apologize for the mixed messages from the haulier's tracking system and for any confusion caused by the lack of prior contact to book a delivery slot as expected. We appreciate your understanding and are glad we could assist you quickly via email to clarify the delivery details. Your experience is important to us, and we will work with our haulier to ensure smoother communication in the future. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help! Best regards, The LWC

Posted 3 weeks ago

“Good company to deal with and we've always been pleased with the product supplied. Unfortunately, the delivery contractors they use are appallingly incompetent. The latest fiasco of a delivery, which was the worst to date, has led me to conclude that it would be better all round for us to buy our firewood elsewhere.”

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Posted 1 month ago

Dear Barry, Thank you for taking the time to share your experience with us. We’re delighted to hear that you’ve been pleased with our products and have had positive experiences with us in the past. However, we are truly sorry to learn about the issues you’ve encountered with the delivery process. Please accept our sincerest apologies for the inconvenience and frustration this has caused. Your feedback about the delivery contractors is very concerning, and we would like to understand the situation in more detail so we can take appropriate steps to address it. Could you please contact us at your earliest convenience to explain what happened? You can reach us at support@luxurywood.co.uk, and we’ll make it a priority to review and resolve this matter. We value your business greatly and hope to have the opportunity to restore your confidence in us. Thank you once again for bringing this to our attention, and we look forward to hearing from you. Kind regards, The LWC

Posted 1 week ago

“Amazing service and great wood. Highly recommend!”

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Posted 1 month ago

“My third wood pellet order with Luxury Wood and so far all fine. The pellets work fine in my boiler and at a competitive price.”

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Posted 1 month ago

“Had a pallet of the green flame pellets delivered promptly and with no holes, good company to deal with so obviously I'm a happy repeat customer”

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Posted 1 month ago

“Have dealt with this company for the supply of pellets for my home pellet burner for several years noe and the have always provided a first class service with good prices”

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Posted 1 month ago

“Very good service. Ordered by phone, which was very quickly dealt with. Good value compared with other suppliers.”

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Posted 2 months ago

“Having tried several suppliers I keep dropping back to Luxury Wood. The quality is very good, delivery prompt and the price is competetive.”

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Posted 2 months ago

“Good quality, the best price and quick delivery. Will definitely use again.”

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Posted 2 months ago

“Excellent value for top quality kiln dried logs. Also very helpful staff when I had a probelm paying on line and missed a discount cut off, and they were very understanding. Have used for 5 years and have not found better.”

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Posted 3 months ago

“Bought before and always straightforward as it was this time.”

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Posted 3 months ago

Dear Simon, Thank you so much for the amazing review! Kind regards, The LWC

Posted 3 months ago

“We have always used Luxury Wood to buy our logs service is very good m.”

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Posted 3 months ago

“Service very good delivery excellent. Price. !!!!”

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Posted 4 months ago

Dear Roger, Thank you so much for the amazing review! Kind regards, The LWC

Posted 4 months ago

The Luxury Wood Company is rated 4.5 based on 4,838 reviews