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The Luxury Wood Company Reviews

4.5 Rating 4,838 Reviews
88 %
of reviewers recommend The Luxury Wood Company
4.5
Based on 4,838 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Luxury Wood Company Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023
Brian Griffiths
The Luxury Wood Company 5 star review on 11th September 2023
Davide Taibi
The Luxury Wood Company 5 star review on 11th September 2023
Mark Madden
The Luxury Wood Company 5 star review on 7th September 2023
Pamela Wilson
The Luxury Wood Company 5 star review on 7th September 2023
Pamela Wilson
The Luxury Wood Company 5 star review on 6th September 2023
Martin Smeeton
The Luxury Wood Company 5 star review on 31st August 2023
Anonymous
143
Anonymous
Anonymous  // 01/01/2019
We were away when the logs arrived. The pallets were placed in the perfect position not to block the access on our return. Never bought stacked logs before but it does seem a fairer way of selling them rather than loose. The packing was robust and sealed. It had rained plus a topping of Sahara sand! Moisture content c. 14%. There is also the bonus of rustic shelving made from the pallet wood! Very happy and will buy again.
The Luxury Wood Company 5 star review on 16th September 2023
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Posted 1 year ago
It would be higher but this is based on my LAST order. Still waiting for my delivery which I stayed in all day for to be told, at 1530, the driver was ill. Reschedule for Monday AM!
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Posted 5 days ago
Have used for 5 years and found very reliable
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Posted 6 days ago
fastest delivery ever ,brilliant
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Posted 1 week ago
Always been very pleased with dealings with luxury wood company.
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Posted 2 weeks ago
Luxury Wood provide outstanding value for money. Competitors disguise the precise volume of their crates which look at first to be equivalent in value but are not. I particularly appreciate the precise cost/cubic metre provided by Luxury Wood which makes comparison fair and accurate. They are my 'go to' supplier of domestic fire wood.
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Posted 2 weeks ago
eecellent servoce, excellent product
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Posted 3 weeks ago
They always offer products for a very good price and they are shipped quickly.
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Posted 3 weeks ago
The company responded and arranged delivery very quickly. The haulier sent mixed messages via its tracking system about when delivery would be made and I wasn't contacted in advance to "book a slot" as was suggested by The Luxury Wood Company. Despite this, the supply of pellets arrived within a few days of ordering. I communicated with Luxury Wood by email over the weekend to find out what was happening with regard to delivery and they responded promptly on Monday morning.
Helpful Report
Posted 3 weeks ago
Dear Customer, Thank you for your feedback regarding your recent order. While we're pleased to hear that your pellets were delivered promptly, we sincerely apologize for the mixed messages from the haulier's tracking system and for any confusion caused by the lack of prior contact to book a delivery slot as expected. We appreciate your understanding and are glad we could assist you quickly via email to clarify the delivery details. Your experience is important to us, and we will work with our haulier to ensure smoother communication in the future. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help! Best regards, The LWC
Posted 3 weeks ago
Good company to deal with and we've always been pleased with the product supplied. Unfortunately, the delivery contractors they use are appallingly incompetent. The latest fiasco of a delivery, which was the worst to date, has led me to conclude that it would be better all round for us to buy our firewood elsewhere.
Helpful Report
Posted 1 month ago
Dear Barry, Thank you for taking the time to share your experience with us. We’re delighted to hear that you’ve been pleased with our products and have had positive experiences with us in the past. However, we are truly sorry to learn about the issues you’ve encountered with the delivery process. Please accept our sincerest apologies for the inconvenience and frustration this has caused. Your feedback about the delivery contractors is very concerning, and we would like to understand the situation in more detail so we can take appropriate steps to address it. Could you please contact us at your earliest convenience to explain what happened? You can reach us at support@luxurywood.co.uk, and we’ll make it a priority to review and resolve this matter. We value your business greatly and hope to have the opportunity to restore your confidence in us. Thank you once again for bringing this to our attention, and we look forward to hearing from you. Kind regards, The LWC
Posted 1 week ago
Amazing service and great wood. Highly recommend!
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Posted 1 month ago
My third wood pellet order with Luxury Wood and so far all fine. The pellets work fine in my boiler and at a competitive price.
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Posted 1 month ago
Had a pallet of the green flame pellets delivered promptly and with no holes, good company to deal with so obviously I'm a happy repeat customer
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Posted 1 month ago
Have dealt with this company for the supply of pellets for my home pellet burner for several years noe and the have always provided a first class service with good prices
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Posted 1 month ago
Very good service. Ordered by phone, which was very quickly dealt with. Good value compared with other suppliers.
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Posted 2 months ago
Having tried several suppliers I keep dropping back to Luxury Wood. The quality is very good, delivery prompt and the price is competetive.
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Posted 2 months ago
Good quality, the best price and quick delivery. Will definitely use again.
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Posted 2 months ago
Excellent value for top quality kiln dried logs. Also very helpful staff when I had a probelm paying on line and missed a discount cut off, and they were very understanding. Have used for 5 years and have not found better.
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Posted 3 months ago
Bought before and always straightforward as it was this time.
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Posted 3 months ago
Dear Simon, Thank you so much for the amazing review! Kind regards, The LWC
Posted 3 months ago
We have always used Luxury Wood to buy our logs service is very good m.
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Posted 3 months ago
Service very good delivery excellent. Price. !!!!
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Posted 4 months ago
Dear Roger, Thank you so much for the amazing review! Kind regards, The LWC
Posted 4 months ago
The Luxury Wood Company is rated 4.5 based on 4,838 reviews