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The Luxury Wood Company Reviews

4.5 Rating 4,816 Reviews

88 %

of reviewers recommend The Luxury Wood Company

Company Reviews

Product Reviews

4.5

Based on 4,816 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

Brian Griffiths

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 6th September 2023

The Luxury Wood Company 5 star review on 31st August 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. Total lack of communication. No advice of delivery whatsoever. Only when I chased because it was overdue was I actually advised that it is arriving in less than an hours time. I'm not home, so good luck with that.”

Posted 5 months ago

Hi Stephen, we are sorry that the subcontractor we use did not communicated with you properly. They were eager to deliver as quickly as possible. We will remind them that all goods are sent on a bookin service and a prior phone call to the receivers is a must. Please accept our apologies. LWC Team

Posted 5 months ago

“Terrible product but great customer service. I bought over £1000 pound's worth of oak sleepers from Luxury Wood, but I was very disappointed with the quality - they were wet, mouldy, rotting in places, split etc. They had clearly been cut in the green and immediately bundled and left. One was even completely overtaken by fungal growth. I contacted the company and to their credit replaced the items (over 50% of what I received). However, I still had to send more back, and even then I was not absolutely happy. One year on, and I have several sleepers that are warped along their length, also large drying splits and cup shakes. My advice would be to buy elsewhere for sleepers, as the photos on their website do not represent anything like the items I received. The company were very understanding, but I should have returned the products for a refund.”

Posted 7 months ago

Dear Duncan, You have bought green, untreated oak sleepers. They are indeed cut green, that is clear on our website. They are also classed as landscaping grade timber prone to imperfections, all listed as well on the product page. Green oak has high moisture content and it is normal to split and warp when drying. We always recommend to work with a professional who has an experience working with green oak. LWC Team

Posted 7 months ago

“Don’t bother buying any logs it’s a total ripoff Half the amount for the same price”

Posted 8 months ago

“The wood is OK but the delivery driver was the rudest, most deliberately unhelpful individual I have had to deal with for years. I think he was the same man as we had three years ago. Luxury Wood is competitively priced, but next time I order I will be asking if you are using Pallet Force again. If you don't have any other delivery option I shall be taking my custom elsewhere.”

Posted 8 months ago

Dear David, We have spoken with PalletForce management regarding your delivery experience and brought up the issues you had. We hope they will upgrade the service they offer and you will find an improvement very soon. Best regards, LWC

Posted 8 months ago

“The quality of the wood was shocking. I can’t use it on my project I was planning to. Very disappointed for the money I paid”

Posted 9 months ago

Dear Vidas, We haven't received any complaints regarding your order? Please note you have purchased green, untreated oak, landscaping grade, that will have imperfections as per our website. Regards, LWC

Posted 9 months ago

“Delivered the wood, however damaged our property with the crane due to not looking where the crane was moving and hit several wires. Still waiting for an apology and rectification.”

Posted 9 months ago

Dear Ashley, We have already received your complaint, however we are still waiting for the quote for repairs we requested on 30th of June. We will be able to proceed only after we have all the necessary documents. Regards, LWC Team

Posted 9 months ago

“The logs delivered bore no resemblance to those advertised. A third of the logs in the crate could only be described as kindling with a further third, if split once, would also become kindling. I contacted the company and sent the required pictures and was then informed that they felt that the logs met the required specifications i.e. 25cm in length and 8-15cm in width. I would contest that. The company offered a £30 voucher for a future order but this does mean going back to them. The logs delivered will burn away very quickly meaning the whole pallet will be gone within weeks. Between the reduction in pallet size, without any price reduction, and the quality of the wood delivered I feel very disappointed with the product and would not recommend it.”

Posted 10 months ago

Dear Patrick, We have reviewed the pictures provided very carefully and feel that the product you received meets our specifications and it is perfect for burning. Despite that, seeing your disappointment, we offered a voucher for a future purchase. Please note, birch in general has smaller trunk, you may want to consider oak and beech for the future. LWC Team

Posted 10 months ago

“I have been a customer of Luxurywood for a few years now. Their delivery service is excellent. However, I've noticed the crate sizes are getting smaller, yet the price remains the same or marginally higher. my neighbours all obtain their logs from local suppliers and whilst not in crates they have them tipped onto their driveway. Due to my last Luxurywood delivery being disappointing in its size, I will be shopping elsewhere for my logs.”

Posted 1 year ago

Dear David, We have stopped the Giant crates for Health and Safety reasons and are very clear on the new size and dimensions we offer at the moment - the full crates are approx 2 m3 loose volume where the giant ones were 2.4 m3 loose. Sadly we have no control over the raising firewood prices although we do our best to maintain them as low as possible. LWC

Posted 11 months ago

“Woods good but delivery communication is very bad. As previously wood just turned up without confirming an appointment. You need to get your act together. Will another company next time for my wood”

Posted 1 year ago

“The expensive wood ordered was support one oak and clearly most is not. The wood volume is also not as described and the external measurements of the crate are lower than the volume that should be measured internally. I will never order from this company again.”

Posted 1 year ago

“I usually use oak in my wood fired oven but a friend recommended birch. I bought a large crate but after a few cooks, it is really dreadful with continuous thick black smoke and soot. I have tried removing all the bark (there is far too much bark in the crate) but it’s still really poor and virtually unusable. If I could return it, I would. To be fair to LWC, my previous order of oak was fantastic. Bad batch maybe?”

Posted 1 year ago

“ordered oak sleepers, nothing was cut square and far too much twisting. Would not use again”

Posted 2 years ago

“Wood delivered to the wrong house which I had to get recovered and the pallets are even smaller than the last time I purchased from them even thought it went up in price!”

Posted 2 years ago

“Delivery awful communication,I was told pm them rang me to change to 11 am giving me very little notice. We were at work in the morning They said they would deliver still and they agreed to put the boards behind back gate ,I even gave them the gate code . The driver took no notice of those instructions and just dumped them at the top of the drive. The Delivery service very poor and very expensive”

Posted 2 years ago

“The large crate of Oak Timber we perched from you was not to the standards that your advertising stated, Nottinghamshire Trading Standards are very interested in my case, hence I won't be placing any order from you again”

Posted 2 years ago

“Still haven’t received the order after 3 weeks. Far from happy.”

Posted 2 years ago

“We had waited well over the 10 days for the wood to be delivered. We were hoping to receive it for Christmas Day and it is now Christmas Eve! Very poor service. I would not recommend the company to anyone.”

Posted 2 years ago

“Good quality wood but too many ridiculously small logs. I bought Ash because it burns for a longer time. However, many of these logs are more like kindling that burn rapidly and therefore not worth paying the extra price for.”

Posted 2 years ago

Hello Andrew, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us at support@luxurywood.co.uk so we can proceed.

Posted 2 years ago

“I always bought our heat logs from this company but cancelled the last order because they could not deliver on the date I wanted. The courier they use will only deliver to roadside so, because our drive is on a slope and we are elderly, we have to arrange for help to bring the logs up our drive and into our shed. I managed to arrange this and rang the company to deliver on a specific date but I was told in no uncertain terms that this was not possible and that it would turn up whenever. I was very disappointed at this response as I have ordered from this company for many years and had always got the delivery dates I wanted. Consequently I cancelled the order and have got the logs from elsewhere. I will not order from them again.”

Posted 2 years ago

Dear Elizabeth, as per our terms and conditions our subcontractor official service is kerbside only. In the current situation within the logistics industry, we are not able to prearrange delivery dates - that has been left to the individual depots. The time frame for all deliveries has been extended to 10 working days. LWC Team

Posted 2 years ago

“Poor communication from company. Pallet of wood ordered and paid for. Delivery aborted by courier because pallet was badly wrapped and not secure. No replacement available. Not informed of issues and had to send email since calls not answered. They take your money and I am yet to receive my pallet!! 6 -7 weeks for delivery a joke!! Will not be using again. Luxury !!!! Jokers !! Can’t recommend.”

Posted 2 years ago

Dear Vincent, Sadly the product you have ordered is not in stock anymore - that is why we couldn't send a replacement. We have requested the return of the goods 12 days ago and unfortunately still waiting for the pallet to arrive at our warehouse and to be repaletised. LWC Team

Posted 2 years ago

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The Luxury Wood Company is rated 4.5 based on 4,816 reviews