I always bought our heat logs from this company but cancelled the last order because they could not deliver on the date I wanted. The courier they use will only deliver to roadside so, because our drive is on a slope and we are elderly, we have to arrange for help to bring the logs up our drive and into our shed. I managed to arrange this and rang the company to deliver on a specific date but I was told in no uncertain terms that this was not possible and that it would turn up whenever. I was very disappointed at this response as I have ordered from this company for many years and had always got the delivery dates I wanted. Consequently I cancelled the order and have got the logs from elsewhere. I will not order from them again.