Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,978 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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4.6

Based on 11,978 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ESTAFADORES Estuvimos en el punto de recogida (a la entrada del hotel,donde paran TODOS LOS TRANSFERS) 30 minutos antes de la hora acordada.Tras pasar 10 minutos de esa hora y tras varias llamadas nos dicen que el conductor llega en 3 minutos, lo cual ES MENTIRA.Facilitan la matrícula y el modelo del vehículo,y más de 40 minutos después sigue sin aparecer nadie.Insistimos con las llamadas y nos dicen que el conductor ha ido al hotel y al no encontrarnos ha cogido a otros clientes, OTRA MENTIRA MÁS.Por algo se facilita un teléfono de contacto,para que llamen si hay alguna incidencia. La solución que nos dieron fue coger un taxi y abonarlo posteriormente, a saber cuando. Gracias a su INCOMPETENCIA Y A SU FALTA DE SERIEDAD casi perdemos el vuelo. Lo dicho UNOS ESTAFADORES Y UNOS SINVERGÜENZAS.”

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Posted 3 years ago

“Absolutely appalling service. We nearly missed the flight as they didn't come to pick us up and had to take taxi, even though we were waiting at the hotel as instructed way before the scheduled time and when wrote a complaint they took over 1 month to respond! Even the uber driver mentioned that they do this all the time and people miss their flights.”

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Posted 3 years ago

“I booked a transfer, my flight got delayed by a storm, i told them of the incovenience since first moment, they just told me they are sorry but the would keep my money and wont give any solution they. Really bad experience”

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Posted 3 years ago

“No driver waiting at airport and desk closed wandered about airport trying to contact call centre .No English speaking call centre.Driver arrived after I got help from other provider 45 mins later. Pick up at hotel Again No one turned up Eventually after hotel contacting call centre it came 40 mins late Poor poor service”

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Posted 3 years ago

“Türkei Antalya, Hinfahrt am eigentlichen Hotel vorbeigefahren und 24 km weiter abgesetzt, zwar die selbe Hotelkette, aber eben am falschen Ort. 30€ Taxikosten für mich, um in mein gebuchtes Hotel zu fahren. Rückfahrt am falschen Terminal abgesetzt, obwohl laut Buchung, Flugnummer und Gesellschaft bekannt waren. 10€ weitere Taxi kosten für mich. Ein Alptraum vom Service, es war wirklich schon sehr viel besser, aber so buche ich dort nie wieder.”

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Posted 3 years ago

“No se presentaron Aeropuerto Santander. Tuve que llamar para reclamar, despues de una hora de espera vinieron a recogernos. Muy mala experiéncia.”

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Posted 3 years ago

“This time it was Crete. Driver stood at Heraklion airport with a clear sign for us to see. He helped with the cases and was very polite. Excellent driver and a clean car. Felt very relaxed when we arrived at our destination. On the way back, the driver was on time. Again an excellent driver with a clean car. We would thoroughly recommend Suntransfers. They offer a good service at a good price. Thank you.”

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Posted 3 years ago

“Excellent service - on time, good clean vehicles with very courteous drivers. Wouldn’t hesitate to recommend.”

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Posted 3 years ago

“Excellent service, cheap as compared to others transfer services. On time pick up and soft spoken staff. Also, provided tips for the stay during our journey😀”

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Posted 3 years ago

“Very happy with rhus service.”

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Posted 3 years ago

“I paid for a luxury vehicle and they sent a broken down cargo van. It was unsafe, filthy, and extremely uncomfortable. The company admitted their mistake in writing (I had time-stamped pictures of the vehicle) but they refused to do anything about their mistake. I explained that I paid for a premium ride but they didn't care. Their customer service agent was extremely rude. Based on their total lack of customer service, I suspect their "great reviews" are generated by a bot and not real people.”

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Posted 3 years ago

“I made a reservation 2 months before I got to Paris, France. Booking reference NC5931 for April 24, 2023.I Paid in advance for a PREMIUM TAXI. They came to pick us up om a smallToyota. When I told the driver, he called the office and they said they will upgraded for next morning , that we were leaving. At 6:30 am . another small toyota came for us!!!! I was so feed up... I told the driver again, he didnt know what to say. Drivers were very nice... But I paid for a service, I NEVER GOT!!!!! Thats STEALING from the customers. will not recomend or use them again”

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Posted 3 years ago

“Literally just abandoned me in Benidorm. Driver failed to show at advised time and when I called they said make a complaint and we will investigate. Now I have to try and get to the airport in time for flight. It happened just this morning 11/05/23. Avoid this company completely.”

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Posted 3 years ago

“We used Suntransfers in Mallorca for our group of 6 ladies to travel from Palma airport to Alcudia and for the return journey 5 days later. We arrived at Palma at 10.30 pm on a Saturday night and our driver was waiting for us in the arrivals hall having taken a while to disembark the plane and collect our baggage. The return journey was equally successful with the driver arriving early for the pick up. We would definitely and without hesitation use Suntransfers again.”

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Posted 3 years ago

“You would be better off walking!!! Avoid this service if at all possible. The car did not show up. We waited 30 mins. Then had to jump into a local taxi with two small children and no car seats for a 50 min race to the airport. All you get from their customer service team are standard replied. No resolution. They don't care about the customers' safety. A terrible service!!!”

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Posted 3 years ago

“First class service. Delayed into Malaga but driver was waiting for us. Helped us above and beyond to our apartment in Carihuela as owner was Spanish and gave us the wrong street the apt was in. Return journey arrived at time agreed. Cars clean and spotless. Fully recommend this company”

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Posted 3 years ago

“after being picked up by our driver from faro airport he proceeded to drive like a lunatic at 160kph on the main roads swerving in and out of traffic and would seem so have very light respect for his passenger's, but compared to our collection he was a dream. imagine your driver getting lost driving from albufeira(rocamar hotel) to the airport. my wife and i were pure petrified as we ended up going down what i can only describe as dirt tracks in the middle of no where and when asked where he was going he was totally lost, i ended up having to get my sat nav out on my phone to tell him where to go. he then ended up pulling in and asking some one on the street for direction. a 35/40 min journey now took 1 hour and 10 min. i am not going to lie we actually taught we were being taken as we were totally of main roads and all he did was blame his boss which made no sense and even less reassuring. stay well away from this company and i have no idea how they have any 5 star reviews.”

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Posted 3 years ago

“Vergesst Suntransfer, nehmt lieber ein Taxi Review of Suntransfers Pending review Ich habe den Transfer für meine Frau und zwei Mitarbeiterinnen gebucht, welche beruflich nach Malaga mussten. Der Fahrer war bei der Ankunft des Fluges nicht vor Ort und musste erst telefonisch kontaktiert werden, damit er sich zum Flughafen bemühte. Dadurch entstand unnötige Wartezeit. Der Fahrer war sehr unfreundlich und rief aus, weil er drei Hotels anfahren musste, was bereits bei der Buchung erwähnt wurde. Und zu guter Letzt verlangte er noch zusätzlich Geld, obwohl der Transfer bereits bei der Buchung bezahlt worden ist. Mein Tipp: Nehmt lieber ein Taxi. Dies geht schneller, hoffentlich freundlicher und im Endeffekt noch günstiger.”

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Posted 3 years ago

“Just perfect!! Very easy to book online, good prices, and very accessible and friendly online support (my husband made a mistake in the number of passengers, and Diego I solved it in a few minutes). I highly recommend!”

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Posted 3 years ago

“Always book with this company always on time reliable and friendly service cars are always clean I wouldn't use any other services because I know there reliable definitely 5 star”

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Posted 3 years ago

Suntransfers.com is rated 4.6 based on 11,978 reviews