Mariya Dimitrova
This is the most dishonest company we have ever used for transfers. First, on arrival from Istanbul to Antalya, we waited 1 hour outside the terminal and no one from the company met us, even though I had given our flight numbers in the information, then I had to phone England to get the wrong one information where there are company employees to guide us to the bus and who told us that there were few people and that is why they did not welcome us, this is not an excuse. Also upon arrival at the hotel, the driver asks us for extra money, we traveled on 26.05 with bus number MIDI 206 When we arrived at Starlight Hotel we found that we had left a leather jacket on this bus and from there the big drama started where the hotel reception called the broken phone 00904445156 where they spoke in Turkish as the clerk refused to speak in another language with us. The reception called this number over 50 times, first from this company they claimed they had no connection with the driver of the 206 bus and after we said we would make a complaint to the police, the jacket was found and we waited for another 3 days of promises that the jacket would be sent to the hotel. Thanks to the manager of this company, whom we emailed, our jacket was returned on the fourth day of our arrival And just when I thought there was nothing more to surprise us, came the new unpleasant surprise for us with the return transfer, which was supposed to take place at 12:30 pick up from the hotel, as our flight to Istanbul is at 16:45 . However, to our surprise, while waiting at 12:20 outside the hotel for the company to come and pick us up, it turned out that our return transfer time was suddenly changed to 07:35, and why none of the staff knew. After another call from the hotel to the company, the employee said that in their system it says that the flight is at 12:30 and the transfer was at 7:35 and we almost missed our flight haha, I had never heard such nonsense when booking, Suntransfers asked me for detailed information about the two flights, outbound and return, and there is no way the company can tell me that our flight is at 12:30, when it is at 16:45 - TK2417 with Turkish Airlines, something they know very well. Also, you can't tell me that I specified a pick up time of 07:35 for a flight that is at 16:45, that would be crazy when I personally specified a pick up time from the hotel at 12:30. thank god the hotel provided us with a free shuttle to the airport. If you did this because of our forgotten jacket, which you did not want to return to us, then that is very unfortunate and ugly. Do not use the services of this company, they do not work correctly, lie and do not deserve a penny
11 months ago
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Suntransfers.com has a 4.6 average rating from 11,570 reviews

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