Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,969 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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Info

4.6

Based on 11,969 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an extremely disappointing experience. Due to a delayed flight and long immigration queues, it took us 1 hour 15 minutes to exit the airport. Despite this being beyond our control, the company provided no support whatsoever while still charging us the full amount. When we finally reached their office, they refused to arrange any service or even offer basic guidance. As a group of 11 people—including toddlers and a 2-year-old baby—we were left completely stranded. In the end, we had no choice but to find a private taxi on the roadside. To make matters worse, we later discovered their prices are around 40% higher than local rates. We lost £180 for absolutely nothing. Very poor service and highly unprofessional. I would strongly advise others to avoid this company.”

Helpful Report

Posted 1 month ago

“Took us 40 mins to get to our accommodation from where they dropped us Review of Suntransfers Pending review Took us 40 minutes to get to our accommodation from where the driver dropped us, so much for door to door! Shocking behaviour. Booked with SunTransfers as they offer door to door transport, something which was crucial for my mother and I as both disabled with limited mobility. Driver dropped us off nowhere near are accommodation, when I protested he said it was just around the corner (which was a lie) I then checked on google maps and it was the other side of the town. Accommodation was also up a hill so steep that path was cut into a zig zag up massive hill. Getting our luggage up the hill was a nightmare and would have been difficult for two healthy people let alone individuals with ME and COPD, for us it was damn near impossible I felt physically sick and dizzy by the time I got up there, and both of us were struggling to breath. Took me two full days to recover enough from the ordeal I could even leave the apartment. Absolutely disgusting. I have since complained to customer service, and requested to know what measures they will put in place to prevent something like this happening to further disabled people - I was advised by Miriam that as the booking confirmation says in the small print you can be dropped at the nearest appropriate stop that they have done nothing wrong and the service provided is as advertised. They only offer door-to-door transfers for private transfers. Note - we were collected from our hotel for the return journeys so not sure how they justify the other side of town as being the nearest appropriate stop when we were dropped off.”

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Posted 1 month ago

“On arrival found location at airport with ease. on departure the company communicated the night before the departure. the bus was on time for pick up. The bus was fairly new and clean.”

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Posted 1 month ago

“They went above and beyond my expectations. After dealing with several disappointing support teams, they were the first to genuinely understand my case. Their consistent communication and effective results made all the +1--- (706) --25--1--08--54 difference.”

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Posted 2 months ago

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Posted 2 months ago

“Snelle reactie, prima prijs en keurig op tijd”

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Posted 2 months ago

“Seeking professional assistance, I reached out to Mrs. Diana and her team. I was impressed by their prompt response and organized approach. They handled my case with professionalism and transparency, ensuring a smooth process and delivering a timely and satisfactory resolution.”

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Posted 2 months ago

“They stand out not only for their skill but for their honesty and reliability.”

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Posted 2 months ago

“Travelled to Dubai, we’ve used Suntransfers before and not had issues. This time, the queues getting through Dubai were quite long as it was half term. Had a call from our driver and explained that we were still in the immigration queue and taking longer than expected to get through. When we eventually made it out and picked up luggage, rushed to the meeting point and told we had just missed the driver. On asking what the alternatives was, we were simply told to get an uber which isn’t the greatest answer when travelling with a young family. Discussed with the customer services/ quality support who simply said that to refer to their T&Cs which said that driver will wait an hour after flight lands and you’re on your own after that. No refunds/ no help. Turns out an uber is actually far easier to manage if you have mobile data/ roaming sorted and won’t be using these guys again. So if you’re travelling at peak times/ with a family, consider carefully. We cancelled the return journey and did an Uber which was far easier and cheaper to do!”

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Posted 3 months ago

“Habe heute morgen den Namrn und das Autokennzeichen von unserem Fshret sngefrsgt, welcher und morgen zum Flughafen bringe soll. Leider haben wir diese Anfsbrn nicht erhalten, weil die scheinbar bis zur Abholung ändern können!!! Unser Hotel lässt die Fahrer das Gate nicht passieren wenn diese Angaben nicht um voraus hinterlegt werden. Es ist ein rechtes Stück zu Fuss mit dem Koffer! Auch auf Anfrage ob sich der Fahrer 1 Stunde vor Abholung melden kann mit den nötigen Daten, Antwort nein!!! Einfach nicht Suntransfer buchen, offensichtlich sind die einfachsten Dinge nicht möglich!!”

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Posted 3 months ago

“The driver who took us at the airport in Marrakesh was very professional, punctual, polite and friendly. He’s Nordin”

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Posted 3 months ago

“A Horrible horrible man collected us from the airport in lanzarotte and was so cross at us from the moment he met us .. He then couldn't find our villa so left us at the side of the road late at night in the dark to find it ourselves and drove away. When I tried to explain to him where the villa was he shouted "I don't speak English" and frightened our children. Such an awful experience. Will never use this company again!!”

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Posted 3 months ago

“They combine outstanding professionalism with genuine reliability”

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Posted 3 months ago

“I travel with suntransfers since years and an in different countries:Spain, Portugal,Italy,Egypt...Always friendly en on time or only a few minutes later.”

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Posted 3 months ago

“DO NOT USE THOS COMPANY, I paided 77 euro for an airport transfer in grand canaria.. When i arriced at the pickup desk, i was told they had no driver available. I had to get my own taxi and they will now not refund my money, when asked they laughed in my face I feel as if they have stolen from me and am shooked by the whole experience. Very upset.”

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Posted 3 months ago

“I used sun Transfers last year in March they did not pick us up at the Airport in Punta Cana, we never got refunded from that. They did pick us up at the Melia on time and brought us to the airport. So We decided to give them another try. booked transportation from Punta Cana airport to Melia Caribe beach resort for a family of nine on January 17, 2026. they never showed up to pick us up. After waiting for almost an hour and a half, They have someone their to let passengers know where to get picked up at. The poor girl tried to get us picked up. However she kept getting yelled at by the driver, that the boss told him to pick someone else up. Trying to find other transportation is not easy either for most people book transportation before arriving, Finally after two hours ending up getting a taxi that could hold all of nine of plus luggage and spending another 70 dollars made it to our destination. tried to get reufund after arriving at our hotel only to keep getting the run around of trying to call someone to help us. never got refund at all. Cancelled return trip for January 22, 2026 still waiting to ger refund from that. Bottom Line never use Sun Transfers!!!!”

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Posted 3 months ago

“Please do not use this company. We booked for our vulnerable elderly father who was flying into Miami for the first time on his own after his wife died. It is well known that it can take over an hour to get through customs which company should have been aware of. The driver left after waiting an hour. We had to call the company as father was distressed and upset. To be told driver left and nothing they could do. Customer services were awful, refused refund and told to claim on insurance. When booking you are asked what time flight comes in and not what time you want picking up. Getting through customs is something that should be taken into account. Will never use company again!!!!”

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Posted 4 months ago

“The price was so cheap for four of us. The service from the whole team was incredible. The drivers were so friendly and helpful!”

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Posted 4 months ago

“Super service en fijne chauffeur Tony!”

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Posted 4 months ago

“Muy mala experiencia con Suntransfers – reserva SUNTR_UI1949 Contraté un transfer al aeropuerto en Budapest para evitar imprevistos y, aun así, el servicio no apareció a la hora acordada y sin previo aviso. La tarde anterior contacté con soporte y me confirmaron expresamente que todo estaba correcto. El día del traslado perdimos tiempo crítico intentando contactar con la oficina local (sin respuesta) y con la central. Finalmente me indicaron que tomara taxis de urgencia, con estrés, pérdida de tiempo y riesgo real de perder el vuelo. Suntransfers solo ha reembolsado el coste de los taxis, que básicamente coincide con lo ya pagado por el transfer. En la práctica, no hay compensación real por el incumplimiento ni por las molestias. Si contratas un transfer para viajar tranquilo, Suntransfers no cumple cuando más lo necesitas. No lo recomiendo.”

Helpful Report

Posted 4 months ago

Suntransfers.com is rated 4.6 based on 11,969 reviews