I had pre-booked a taxi with Suntransfers for a specific time and location. Unfortunately, due to circumstances beyond my control, I encountered a delay in reaching the agreed-upon pickup point. (flight delayed) Realising this, I immediately contacted the company's customer service line to inform them of the situation and request a revised pickup time. To my utter disappointment, the call handler on the other end of the line displayed a shocking level of apathy. They seemed disinterested and showed no willingness to assist or accommodate my changed circumstances. Despite explaining my situation and the urgency of needing a revised pickup time, the call handler gave off the impression that they couldn't care less. Their lack of empathy and understanding left me feeling frustrated and helpless. As a customer, I expected a basic level of respect and assistance, especially when dealing with a service-oriented company. Unfortunately, the call handler's attitude made it clear that my concerns were of no importance to them. I believe that customer service is a crucial aspect of any service-based industry. A company's representatives should be trained to handle various situations with professionalism, empathy, and a genuine desire to assist their customers. Unfortunately, my encounter with Suntransfer's call handler was anything but satisfactory. How this company has a 92% recommendation is beyond me.