Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,900 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,900 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took my money and did not provide me with the promised transportation. I prepaid for the transfer from the airport to the hotel, but the driver was not there when I came out of baggage claim. I called them, and they stated that they could not provide me with a transfer, as the driver had left, and that I would have to arrange and pay for my own transportation. I then emailed their customer service for a refund, and they stated that they would not refund my prepaid money, despite not providing me with the transfer that I paid for. THE DEFINITION OF A SCAM COMPANY! Look at the other recent reviews. I highly recommend avoiding them.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK THIS OPERATOR THEY ARE SCAMMERS! Took my money and never delivered on their service. I tried their help center and all I would highly avoid unless you are trying to give away free money. RUN!!!’”

Helpful Report

Posted 5 years ago

“Don't use at tenerife they use taxi drivers that think its ok to use the phone on the motorway and try and touch up the customers .they don't vet the taxi drivers .”

Helpful Report

Posted 5 years ago

“4 hours late on a privat transfer booking out of Grenoble. Office came up with 2 separate excuses so far. Non-existent demonstrations in the city and non-existent traffic jams. on a bench outside arrivals for 2.5 hours. Still waiting...”

Helpful Report

Posted 5 years ago

“DANGEROUS drivers on the phone hole trip .the police are now involved stay away.”

Helpful Report

Posted 5 years ago

“The driver didn’t arrive which is now making me late for my flight tried ti ring several times with no answer would not use these again ever!!!”

Helpful Report

Posted 5 years ago

“We had a bad experience with the driver, not with the company! He didn’t greet, threw our luggage in the taxi and he didn’t know the way. Because of his own frustration he reacted angry with us. Finally he delivered us to the wrong address. It seems as if he was in a hurry.”

Helpful Report

Posted 5 years ago

“AVOID , I want to give no stars, I arrived at arrecife with no driver to me after 30 mins on the helpline(no help by the way)I was told they couldn't contact the driver so I had to try and find a 5 seat local taxi to take my 78 year old mum and 2 kids with 5 cases not a great start as I booked private suntransfers to avoid this, after arguing they offered me a PART REFUND after further arguing they said they had give a full refund and offered me 10% off a further booking ha ha ha !!! no chance of using this lot again , and by the way I didn't get the full refund,”

Helpful Report

Posted 5 years ago

“AVOID .I arrived at arrecife no driver to meet me after 30 mins of trying to get through on the helpline I had no help they just said they couldn't get in touch with the driver, I had to find a 5 seat local taxi with 78 year old mum ,2 small kids and 5 cases not a great start, I booked a private transfer to avoid this aggro, they then offered me a part refund !!!I on further correspondence they then said they had given me a full refund and would I like 10% off my next travel with them,ha ha ha ha no chance of using them again ,AND BY THE WAY I DIDNT GET A FULL REFUND ,still trying now”

Helpful Report

Posted 5 years ago

“As you have been informed I rightly complained on the fact that the driver that picked as from the airport didn't provide a child seat as it has been ordered and paid by me. Even if it was clearly stated on my voucher, he replied that it wasn't written in his and for sure that was a lie. So I had one option,either risking to put my 1 year old baby exposed to danger having an injury in case of a minor accident or staying stranded in ciampino airport, since I wouldn't find a child car seat transport at last minute.so unfortunately I chose to risk my baby's safety because of your company's irresponsible and unprofessional service. The reason I booked your company was because I had the impression that when someone orders a service provided by you , he will receive it. I was wrong. Don't expect a reimbursement of 7 euros will solve the issue. I intend to make sure my review let all families of the way you respond to safety issues and will ask my legal support if there is a way to respond to this unprofessional and unthoughtful experience.”

Helpful Report

Posted 5 years ago

“The driver who collected us from the airport didn't know where he was going even though he had the correct paperwork. I had to call the apartment owner and get them to explain where to go. Then when we were due to be collected to return to the airport we had to call to see where our driver was as he hadn't turned up at the designated time. 25 minutes later he turned up and he was rude. Poor service, will not use again.”

Helpful Report

Posted 5 years ago

“NO STARS....... Our Sun transfer did not show up! We waited 3 hours”

Helpful Report

Posted 5 years ago

“Booked transfer, it was waiting on arrival but did not turn up for return, tried calling 24/7 number that was texted yo me but it was incorrect number, had to call and pay £25.00 taxi. On return emailed to complain just to be told they took no responsibility, after further email I was refunded 16.00 not an apology or the full amount out of pocket, very unhelpful company , I'd definitely not recommend this company”

Helpful Report

Posted 5 years ago

“This is a dodgy firm . We made a reservation and paid 92 euro in las palmas for a taxi from the Harbor to the AirPort but they never showed up, after we made a phonecall they told us that they have no taxi available and that we have to look for another taxi”

Helpful Report

Posted 5 years ago

“NO CAR ARRIVED AFTER WAITING for AN HOUR CONTACT NUMBERS UNOBTAINABLE UNABLE TO GET A REFUND WILL NEVER USE AGAIN”

Helpful Report

Posted 5 years ago

“ci hanno semplicemente lasciato a piedi. prenotazione fatta e pagata con due settimane di anticipo. avviso mezz'ora prima della partenza per l'aeroporto dicendo che non effettuavano più il servizio e dovevamo arrangiarci da noi.”

Helpful Report

Posted 5 years ago

“I bought their Gold Protection cancellation that allows someone to call until the time of pick up to either reschedule or get a full refund. I was on a cruise that could not dock in Athens and when I was in dock in Crete, I called them to tell them that our cruise was cancelled going into Athens. They said that since the ENTIRE cruise was not cancelled that I could not get my refund. Are your ****ing kidding me? Their Gold Protection terms clearly state that if your cruise arrival is cancelled, you can cancel and get a refund. That is a big LIE. I've used Suntransfers several times. When things go right, it's fine. But when things go wrong, you're screwed. Use a local service where customer satisfaction is important and they monitor things like cruise ships being cancelled going into a port or a flight being delayed or cancelled.”

Helpful Report

Posted 5 years ago

“My flight was delayed from Berlin -Milan - Trieste Our flights were delayed It is the responsibility of the transfer company to check on arrival times We arrived in Trieste after midnight with no-one to assist You did not offer a refund as your comment was you should have notified us A bit hard when you are in flight???”

Helpful Report

Posted 5 years ago

“Booked a private taxi between LPA and Las Palmas. Trip from airport in a rattletrap van rather than a taxi. Worse, when going to airport for trip back they didn't show up - but claimed they did and blamed us for not being at the address given. There was no possible way that we could have missed them, or they us if they had actually shown up. Never again.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH THESE..... Absolutely awful company. We booked this summer for two transfers on our trip to Kuşadası turkey, There where six of us one with special needs so we thought we would book with what we thought was a professional and reliable transfer company. Our collection from the airport was late and not in the arrival hall like planned, we had to find him outside 30 minutes late and we could smell alcohol on his breath, then on our pick up from our hotel they completely forgot to collect us and requested we take a taxi, our taxi just got us to the airport with 5 minutes before the gate closed ( very stressful ) and SUNTRANSFURES only refunded half our cost that didn’t even cover the cost of our taxi ride. It also took them 5 weeks to refund and offer me a pathetic 10% discount on my next booking, DONT BOTHER I will use a professional company at half the price next time.”

Helpful Report

Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,900 reviews