As you have been informed I rightly complained on the fact that the driver that picked as from the airport didn't provide a child seat as it has been ordered and paid by me. Even if it was clearly stated on my voucher, he replied that it wasn't written in his and for sure that was a lie. So I had one option,either risking to put my 1 year old baby exposed to danger having an injury in case of a minor accident or staying stranded in ciampino airport, since I wouldn't find a child car seat transport at last minute.so unfortunately I chose to risk my baby's safety because of your company's irresponsible and unprofessional service. The reason I booked your company was because I had the impression that when someone orders a service provided by you , he will receive it. I was wrong. Don't expect a reimbursement of 7 euros will solve the issue. I intend to make sure my review let all families of the way you respond to safety issues and will ask my legal support if there is a way to respond to this unprofessional and unthoughtful experience.