Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,900 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,900 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've booked a Suntransfers driver on their website 36 hours prior my trip, which was a very special holiday for me and my girlfriend. In this time, I have contact 2 times their support team via chat, to ensure that my booking is fully verified, and they succefully verified and said there will be driver waiting for me with no problem whatsoever on the times booked. I would like to note that the booking was not cheap, €226.64 in total, for arrival & return with a private driver, even though I had cheaper options, I still decided to pay more and book with Suntransfers, but it seems that I've made my worst mistake in doing that. Suntransfers knew that we booked for a full day arrival & return, so it was very important for us to make it on time to our destination so we have enough time in order to explore&have fun, and then drive back. Unfortunately, they failed on us, in the result of their unprofessional and their so rudely late driver - they made us stressed and irritated the entire trip, and showed us their true colors. You may read my full experience with Suntransfers as a new customer and decide for yourself. I hope nobody will have to go through the same rude and unprofessional situation caused all and all by Suntransfers company, including their very unhelpful customer team support. The trip was booked from Naples Train Station to Positano (1:30 hours trip), at 8:50 AM. Me and my girlfriend were already at the meeting point in Naples Train Station at 8:49 AM, waiting patiently for the mysterious driver of Suntransfers to show up with a sign and their logo as described in instructions. The time is 9:00 AM: Still no driver at the meeting point. We've started to think maybe we are standing in the wrong place, or maybe he is. So we started searching the mysterious Suntransfers's driver around in the whole Naples Train Station, inside and outside. There were no drivers holding a sign, not even from other companies. It was clear from this point that Suntransfers's driver was late and didn't show up on time. The time is 9:08 AM: We are back to the meeting point, still no driver. We decided to call Suntransfers Assistance and customer team support. We talked with a very polite and nice gentleman, who couldn't help us much beyond of what the instructions said. So he basically read us the instructions again on the phone, and said he will call again in few minutes. Amazing, isn't it? The time is 9:16 AM: By this time we already knew each area in Naples Train Station, searching for Suntransfers's mysterious driver, we started to give up. As stressed as we were, I couldn't believe the driver can be that much late. Customer service gentleman is calling us again, trying to verify if we found the driver yet. I answered him nicely, that nobody is here and we basically standing at the meeting point with nobody around us standing with a sign. He told me he will check with the "Traffic manger", I have no idea what it means, but I hoped that he could finally reach out to the rudely late driver, that clearly didn't show up on time. The time is 9:23 AM: Service customer gentleman is calling us again, trying to check up on us and see if we found the driver yet. The answer was negative again. It's very pointless to say how much me and my girlfriend were nervous and irriated, both of us looking for the mysterious driver that clearly forgot us and disrespected our booking time. Suntransfers's customer support guy couldn't help us too much, but just told us to wait at the meeting point and he promised that our driver will soon come. We did as he said, and waited and waited. The time is 9:29 AM: A lady from Suntransfers's customer service company calling, I assumed she was the "traffic manager", and she tried to verify if we finally found the driver. The was yes, eventually we saw him, coming up to the meeting point, 2 meters tall, very healthy and big guy, holding a poorly written letters "suntransfers" with my name (not even Suntransfers logo). So you couldn't miss him at all even if you really wanted! We walked up to to his car, and the gentleman of Sunstransfers customer support is calling me again and last time at 9:32 AM, wanting to verify if we found the driver at the end. I finally could verify with him that we found the driver and went inside to his car. But I have described him my honest frustration and disappointment feelings, as a first time customer on Suntransers, I have never ever thought that it could happen to me, or it will even be so hard to get hold of a driver. Customer service guy apologized for this late arrival, but it's already done, nothing else he could make better at this point. Only at 9:40 AM we started driving to the destination, after trying to communicate with the driver, he couldn't understand a word in English so I cannot even ask him what time he arrived to Naples Train Station. He obviously was super late but played himself a fool and didn't want to answer this question. Even my girlfriend asked him in Italian, but he didn't answer this question. I then stopped talking because I knew that it will make me more frustrated and angry. I just let him drive quietly so we can get to the destination as fast as possible without losing anymore time, very expensive time. I wish you could understand, how much time we spent only to find this driver, we came to Naples Train Station at 8:50 AM, and only at 9:40 AM we were in our driver's car and started moving to our destination. The journey took 1 hour and 30 minutes. We arrived to Positano at 11:10 AM. However, if the driver was on time and we started driving from 8:50 AM we would be at 10:20 AM in our destination - Positano. About an hour lost only because of Suntransfers's unprofessional and disrespectful driver. Disrespecting the times at all mean. It was a half day holiday, not even full day, so eventually every minute and hour that spent on finding this driver, ruined my girlfriend and mine's plans for the day. We were rushing at most of the time, in order to be able to see everything on the time we had left. We had very expensive private boat booking, and walking tour planned for the day, we were late, and everything on this day pretty much was planned perfectly if we only came on time, we would've been more relaxed and not rushing at all like that. Unfortunately, the late arrival of the driver ruined some of our plans for the morning, and we had to make changes on this regards. If it was an airport transfer, we would've not made it on time. But because it was a destination to explore, we had less time to explore the destination, less time to our short holiday.... All that caused by Suntransfers's driver - an irresponsible and a disrespectful driver, who disrespected the times, and disrespected me and my girlfriend as customers. Specially Suntransfers as comapny, who have a lot to do with it as well, because they are in charge of which company they hire & provide the transfers for their clients. As a client, you made me regret for even ordering a transfer on your website. I had much cheaper options, but I decided to go with Suntransfers, only because I saw the amount of positive reviews online. I didn't care to pay more for a good company. They charged me $256.16, that's a lot for a young person like me to pay this amount, but I trusted them to take me and my girlfriend on time, so this price was worth it. If I knew that the driver would be that much late, I could've taken a bus instead, it would've been cheaper and we could arrive at Positano at 11:10 AM with a cheap bus, same arrival time as the rudely late driver brought us to the destination. To my disappointed Suntransfers failed to treat me as a respected client and provide me a driver on time for the expensive booking price tag I paid for, which is very unprofessional from such a big company, i'm sure Suntransfers deal with different clients and many clients in other countries, so you would assume that they are professional and a respected company. Obviously, this situation showed me how unprofessional Suntransfers are, and even when reaching out to Suntransfers's Customer Service, they had no answer to provide me regards the rudely late driver. What can be more frustrating than this? I'm asking the Customer Service guy "Where are we suppose to stand? because there is no driver with a sign", and he basically just reads me the instructions because he doesn't know the area or information about the driver... Your customer service was not helpful at all. We felt lost and felt panicked all this time, every minute and hour I lost was because of Suntransfers and only Suntransfer's fault. Suntransfers seriously could not make it any worse. I must mention that the driver on the way back was on time and an excellent example for a perfect driver. He waited for us on the address and had good communication level, he was much nicer compared to the first driver who was rudely late and didn't want to talk or answer any questions. I cannot get over of this rudely driver you provided us, I left with a bad taste in my mouth. Very scared to even think of ordering a new transfer in the future from Suntransfers.com, because I don't want to waste my holiday time on calls with unhelpful Customer Service or finding some rude and a disrespectful driver who cannot respect times. I have all the calls with Suntransfers's customer support recorded and saved to my phone for future reference. And I will make sure to share my experience with friends and publicly with others. Because it's seriously not something you want others to experience. You know what even worse? That after reaching out to their support team the next day explaining the whole situation, nobody ever replied to me. Obviously Suntransfers careless about their customers and don't value new customers.”

Helpful Report

Posted 6 years ago

“Pésimo servicio. Dado de el vuelo sufrió un retraso de 3.40 hrs avisé apenas lo supe al centro de atención en el país de origen. Me dijeron que no era problema, el conductor en el destino estaría atento. No me esperaba nadie, lo busqué y esperamos 40 minutos, finalmente llamé al centro de ayuda y dijeron que tenían una confusión pero que en 10 minutos llegaría. 15 minutos más tarde vuelven a llamar y nada, abandonado en el aeropuerto luego de haber pagado un servicio premium. Finalmente me llamaron, habiendo explicado que estábamos en el meeting point desde un principio, y me dicen que ahora sí llegaron pero no me pueden encontrar, por lo que salí en búsqueda del conductor, al que encontré en un café cercano! En total más de una hora esperando! Además todas las conversaciones con el centro de ayuda eran en inglés, que menos mal domino. No lo recomiendo y no lo volveré a usar.”

Helpful Report

Posted 6 years ago

“Unreliable. We have used Suntransfers many time over the last few years when travelling to and from European airports. The service was always excellent. However in June we returned from Portugal to Heathrow arriving on time at 22:55. We cleared customs and expected to be met by our driver. No one there. The airport at this time was dark and very quiet. After looking around and not finding the driver I called Suntransfers who answered immediately and said they would find out were our driver was and call back. We got a reply to say he was on his way. We waited and saw taxis we could take home but as already paid we waited. 45 minutes later the taxi arrived. The driver apologised and said he had been on a job on the other side of London. This was no excuse as at it was now well after midnight and the roads were deserted. It transpired on our journey home that the driver also was an Uber driver. When I book a car in advance I expect the car to be there to collect me. It was a horrible end to our two weeks away in Portugal coming back and having to wait around a dark deserted airport wondering when we were going to be collected, if at all. In the past I have recommended Suntransfers to friends but how could I recommend them again when we were treated so badly. I wonder if it is just in the UK that the service is so bad, as abroad we had such good experiences. Our journey to Heathrow two weeks earlier I had given 5 stars but our experience on our return totally wiped out my opinion of Suntransfers. Ref: SUNTR_JK4803”

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Posted 6 years ago

“Arrived at Paphos airport, no name card held up anywhere, eventually found it on a table with a very non interested driver next to it, when we led outside the driver did not seem to know what was going on, we were eventually shown our ride, a twelve seater minibus for thirteen passengers and there luggage, ended up one of our guests sitting on the floor, dangerous rubbish service, never again ..”

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Posted 6 years ago

“Made a reservation but got no conformation tried to get on filling 4 time contact form, by messages 24/7 but not one reaction as if they where bankrupt so trustfull is somting differend”

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Posted 6 years ago

“Extremely poor service at Porto airport on arrival.Driver was not there & no answer on phone number we were given.Had to get an airport taxi. Phone call which was received later, insisted that driver had been at airport.Against our better judgement, we decided to proceed with return journey.Taxi arrived 35 minutes late. We were told he had been caught up in traffic.The worst taxi service we have ever had. Do not use in Porto.”

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Posted 6 years ago

“This company just cancelled my transfers while i'm at the airport waiting to be picked up don't use them”

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Posted 6 years ago

“This company is horrible. I paid for a pick up at an airport and I paid the insurance for Gold Star which allows for a refund if my flight was cancelled. My american airlines flight was cancelled. I called them multiple times. I finally reached Suntransfers (I have their acknowledgment in writing that they would try to reschedule since American switched me to British airways. They could not accommodate the later time. Nevertheless they refused to refund my money. I am an attorney and I believe that this is insurance fraud.”

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Posted 6 years ago

“Hola , mi consejo es no usar esta empresa , son unos si vergüenzas, creo que ganan dinero sin dar sus servicios , llegamos el día 1 septiembre a New York, y no nos esperaron al salir ,me mandaron un mensaje que decía, si usted quiere que la busquemos tiene que pagar 100$, y después me manada el mensaje que no es reembolsable mi pago a la empresa , pero los denunciare , no me quedo con sus malos modales y abusos hacia los clientes , MUY MALO EL SERVICIO , NO EXISTE Mi nombre es Mariella Chiavarine .”

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Posted 6 years ago

“Waited 40 minutes for our car but was told that suntransfers are just a name and have no cars, they just sublet you out, do not use them”

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Posted 6 years ago

“The taxi driver did not accept the paid booking receipt and I had to pay twice. effrontery”

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Posted 6 years ago

“sooo bad bad bad.”

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Posted 6 years ago

“My advice is don't use them. It seems Suntransfer rely on local suppliers. In my case I feel I got swindled and paid an excessive fare with another driver with the excuse "my car has broken down". Got a cut and past email from Suntransfers stating I wasn't there and if their was a delay with my arrival to claim on travel insurance. I did not trust them for the return and got the exact same email. I will put it down to experience and in future will just negotiate with drivers when I arrive. There is never any shortage of options.”

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Posted 6 years ago

“Fui a Panamá recientemente agosto 31 del 2019, nadie me recogió en el aeropuerto, en dicho aeropuerto nadie conoce de dicha compañía. Me costó pagar otro carro para el hotel pues mi teléfono no tenía comunicación con USA para llamar y reclamar y encima cuando cancelo la recogida de regreso y doy las razones me cobraron si haber recibido ningún servicio por supuesto con dicho incidente jamás recomendaría esta compañía”

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Posted 6 years ago

“Had everything booked and paid for got me Albufeira from Faro but on pickup on the Saturday they sent me an email at 02:30 saying they have cancelled my pickup at 18:00 and still not refunded 4days later. Would never use this company again 🙁”

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Posted 6 years ago

“Surely the whole point in booking a transfer is to have someone waiting at arrival to take you to the destination? Not wait an hour and a half, have to phone back and forth to customer service (who don’t even know where their own office is) and then walk using vague directions to find the driver. No apology or part refund given. Would have been quicker to just walk to the hotel straight from the airport. DON’T WASTE YOUR MONEY.”

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Posted 6 years ago

“I booked the transfer in the middle of July 2019. Called on 1 sep 2019 at 1423 to confirm and my transport was confirmed for 2 sept 2019 for pickup at o340 am. When the time came this morning no transport showed up. Called the number on my booking form and was told I was not in the system and the driver had a family emergency. I was told to take a local cab and pay for it. Now I got an email stating it would take 20 days for a refund. Horrible customer service. Zero stars and I do not recommend this company to anyone.”

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Posted 6 years ago

“Called to confirm my transfer 1 sep 2019 at pick up time 0340 2 sept 2019 no one showed. Called help hotline, oh you’re not in the system so you need to get a local cab and find your own way to the airport due to a family emergency?? So they only have one driver and no backups??? Don’t recommend fyi star rating buttons don’t work so they get a zero”

Helpful Report

Posted 6 years ago

“Awful experience - transfer was booked and paid for (including an additional €21 for booster seats despite the “no hidden charges” claim) to pick up from Dublin airport. Flight was slightly delayed (within an hour), I emailed from the departing airport to advise of the delay, received a response saying it was no problem. Landed in Dublin airport (from milan, flight time 2.5 hours) with a voice mail saying due to an administration error the transfer was no longer available. Left with no transfer option with 3 very small children. Little or no apology in relation to it. Fee was refunded a couple of weeks later, but if you cannot guarantee the job, don’t take the fee in advance. Would never use again and would never recommend if you are looking for reliability. Only giving one star as there is no option to give none.”

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Posted 6 years ago

“A bit of a shambles really. Our minibus never turned up. When we contacted them, the girl had to call a manager to call the taxi driver. Nobody could be reached so we now have to make our own way to the airport and pay for long term car park. Not a good experience. I wouldn't recommend them.”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,900 reviews