AVOID .I arrived at arrecife no driver to meet me after 30 mins of trying to get through on the helpline I had no help they just said they couldn't get in touch with the driver, I had to find a 5 seat local taxi with 78 year old mum ,2 small kids and 5 cases not a great start, I booked a private transfer to avoid this aggro, they then offered me a part refund !!!I on further correspondence they then said they had given me a full refund and would I like 10% off my next travel with them,ha ha ha ha no chance of using them again ,AND BY THE WAY I DIDNT GET A FULL REFUND ,still trying now