Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,900 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,900 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not deserve one star. Their website would not accept my destination so I had to select the closest one and then submit my address later. I received two emails the following morning stating that I had to pay more money as my destination is further. I was absolutely happy to do this and I had planned to do so later in the day as the emails were sent very early in the morning. For some reason, Nicoletta, decided to also call me straight away to ask for payment. I explained I had planned to pay but I was engaged in something else right now. She was persistent in pursuing this phone call even though I had already explained that I am fully aware. Still she would not shut up. I felt uncomfortable and suspicious so I asked if there is an issue would I be able to receive a refund as I had experienced issues with the website. This was not my doing. She threw toys out of the pram and we argued for a good 15 mins. She refused to let me explain. She was dismissive. She was adamant that the issue was my fault. She accused of trying to submit the incorrect hotel details- I am not staying in a hotel. So she then invented some other nonsense excuse. The best bit! - she went to speak to her supervisor. She cancelled my booking out of spite. Said I will receive my refund. So I then asked her, when will the refund be processed. She then says that a refund actually has not been processed (apparently because of problems with covid!! I still don’t understand why covid was mentioned). In order to get a refund, I have to send an email myself to another department!!!! This woman is highly incompetent! I then check my emails after the phone call. She then me an email to let me know that my booking has been cancelled due to the pandemic (she is so bad at her job) and I have been given a voucher that I can use anytime. The funny thing is Nicolette did not attach a voucher. She did not attach a link to any voucher. The amount was not stated. There is no details on how to access the voucher. This is a scam. And I still have no idea why she called me - I received two emails 40 mins earlier and I had time to organise this myself”

Helpful Report

Posted 5 years ago

“The taxi did not arrive at the airport, and no one returned any emails or arranged a refund for this. Terrible service!”

Helpful Report

Posted 5 years ago

“This company are not honourable and have not provided a refund after having to cancel my booking. This has occurred even though I did it within the time limit and having taken out the Gold protection. Totally out of order and I will never use them again and I would advise you not to as well.”

Helpful Report

Posted 5 years ago

“Just be careful if you make a reservation for US or Canada (or any place that is not European time zone). Their customer service (chat or phone) works only in European timezone and it is not possible to reach them in different time zones. Especially, that is a big problem in case of flight cancellations. I couldn't take advantage of so-called Golden Insurance.”

Helpful Report

Posted 5 years ago

“Price was competitive and liked that they offered free cancellation. However, when we did need to cancel it took ages to get refund. Over a month so far and still nothing. They asked me to take a credit note instead which I didn’t want to do.”

Helpful Report

Posted 5 years ago

“I booked my transfer as it stated it was 100% refundable if cancelled 48 hours before travel. I am now being offered a voucher rather than a refund, no where can I find on the website that I would get a voucher , this is VERY misleading especially in this climate where cancellations are common place and I would not have booked through them. I want my credit card refunded ASAP. BEWARE when booking .”

Helpful Report

Posted 5 years ago

“Very poor cancellation process - seems scam like. Voucher offered with no option if you don't want the voucher. Then refunds can take up to 15 days.... won't be using them again.... be warned”

Helpful Report

Posted 5 years ago

“Paid for cancellation insurance they offer a voucher avoid will never use again.”

Helpful Report

Posted 5 years ago

“I did some work for this company four and a half months ago and still haven't received payment. They have only replied once to my repeated emails asking for payment - that was three and a half months ago when they said they were "working" on the matter and would update me as soon as possible. No further correspondence from them and still no payment. If you book with them, I hope they don't keep you waiting for pickup for four and a half months without any updates. Calling them shoddy is a major understatement.”

Helpful Report

Posted 5 years ago

“Will try and rip you off in any way possible. I kept selecting my destination (where I am in Instanbul) and they kept on automatically changing it to istanbul City center and I tried a number of times but the pick up point did state my hotel name so I thought well as long as they know my pick up point. I paid for it €30 only to be sent a email AFTER that my pick up point is different to my destination. Like I said, they was automatically changing it and as I AM in Istanbul I just thought that was normal and they charged me a extra €30 to have my destination changed to the exact part of instanbul I was in when like I said, I kept trying to do this anyway and they was changing it automatically. Scam!!”

Helpful Report

Posted 5 years ago

“Absolutely useless Absolutely useless. Avoid at all cost. We turned up at Berlin Tegel with a transfer booked and no driver to be found. Rang the helpline in UK, and she rang back after 45 minutes and admitted she could not trace a company, let alone a driver. She suggested we get a taxi , photo the receipt and claim back. On arrival I emailed customers services asking for an assurance about the return transfer 4 days later, got nothing but automated replies for 3 days emailing 3 times. In the absence of any response I rang the helpline again to cancel the return transfer as I had lost all faith they would turn up and I didn’t fancy missing my flight back. They told me as I had not given 48hrs notice they would not refund the return transfer, and still could not confirm they would refund the original transfer they admitted had not showed! Diabolical customer service. See you in the small claims court guys! Edit Delete Share”

Helpful Report

Posted 5 years ago

“This company offers cancellation insurance, it's T&C are clear you can get a refund. It turns out you can't you are offered only a voucher. They are impossible to contact. Avoid like the plague! Don't believe me? Punch suntransfers and refund into google. How easy was it to get a refund? - easy, hard, very hard, N/A. Missing an options - impossible!”

Helpful Report

Posted 5 years ago

“I paid to Suntransfers (ST Services Iberia, SL) EUR 112.65 from Bremen Airport to Bremerhaven (Germany), including cancellation fees, on 18 January 2020 via my PayPal account. My credit card is linked to my PayPal account. In view of the level 4 ban for all Australians to leave the country, I cancelled the transportation. On 19 March 2020 I received a message that SUNTR_KQ9003 had been cancelled. They advised that "a refund for the outstanding amount will be made to your credit / debit account which your bank / card may take up to 10 days to process". To date, 7 April 2020, I have not received the refund, neither to PayPal nor my credit card. I have lodged a credit card dispute account with my bank.”

Helpful Report

Posted 5 years ago

“we booked a transfer in Brazil for about 200 euros. We called them when we had to change the time 2 hours. A very rude employee said they not only help. But they could offer a solution. Namely to cancel the trip but not refund the money. It's their way of doing business. Stay away. They steal your money and they are way too expensive compared to a regular taxi. Don't use them.”

Helpful Report

Posted 5 years ago

“Worst experience ever. And then they tried to say we gave wrong flight information but that they were there to pick us up! Totally wrong. Do not book”

Helpful Report

Posted 5 years ago

“I was traveling alone to Uganda and set up a private transfer with Sun Transfers to be waiting for me at 11pm at the airport. When I got out of the airport there was no one to be found. No one with a sign with my name or the company name. Other drivers who were waiting outside the airport even helped me look for my driver and they were not there. After traveling over 24 hours and being alone I was relying on this company to come through and be waiting for me. I ended up taking a taxi and Sun Transfers has REFUSED to refund me. They claim someone was there (which they were not) and the driver could have been waiting in the parking lot. So they expected me to wander out to the parking lot randomly looking in cars to see if there was a driver waiting for me? TERRIBLE! Do not waste your money with this company.”

Helpful Report

Posted 5 years ago

“Travel to and from Aruba airport to Barcelo Hotel 1) we were 4 adults and an infant. Ordered a car seat- private van did not have a car seat and he said "had I known I would have had one". It was clearly stated on the invoice 2) when you google Suntransfer there is no local number listed for Aruba. The only way to contact them is via frustrating online chat 3) Finally found a piece of paper they had given us on arrival with a local number for a totally different company that they obviously farm out to. Called to confirm pickup, asked if they could come early and was told no. The driver would be there at 2:15 as ordered. At 2:15 we took a taxi -no driver 4) the cost for the broken down mini van was 205 euro round trip. A taxi (which we ended up taking back to the airport) in much nicer condition, was $40.00!!!!! 5) Do Not Use This Company!”

Helpful Report

Posted 5 years ago

“Waited an hour for their meet and greet service at Singapore airport, which never materialised, with no recourse but to ring a uk customer service telephone number. They advised eventually after 3 phone calls to get a cab from the local rank and to claim a refund. On a plus side the return transfer to the airport did turn up on time, but the cab had done 660,000 km and the driver was the understudy for Lewis Hamilton. Had to chase customer services for a refund, and they reckon that they had gone over and above what they were obliged to in refunding me less than I had actually paid them for the airport meet and greet. Added to which they refused to refund me the £14 in telephone costs I incurred trying to find out where the meet and greet taxi was. Poor customer service, blamed an administrative error on the no show and left out of pocket. First and last time we will use them”

Helpful Report

Posted 5 years ago

“The company forgot to be there and arrived one hour late”

Helpful Report

Posted 5 years ago

“No driver to meet us at Dubai international airport at arrivals on the 17/2/2020. When we were finally assited we had to walk from arrivals, via the concourse outside of the airport,walk across 3 crossings, get on a travellator and finally a lift. To meet the female driver at departures. I was travelling with my elderly parents (80/76). So to have to do this after a flight from the UK was ridiculous. On arrival to the hotel, no assistance was given by the female driver, so I off loaded the 4 large suitcases and 2 cabin cases with my husband. On are departure, our male driver was reversed into by another driver at the airport, so again we had to off load our suitcases, whilst he had a verbal exchange. There was zero communication from both drivers, no welcome to Dubai, have a safe flight, these are the places you can go and see. NOTHING, Poor customer service.- Will not use again.”

Helpful Report

Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,900 reviews