Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,898 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,898 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fui para palma há 15 dias, na chegada tivemos transfer. No regresso estivemos para perder avião porque não comparecerem no hotel. Após várias chamadas, só atendiam gravações. Não devolveram o valor, além na situação em cima da hora, de recorrer a um táxi que teve que fazer percurso com urgência, para não perdermos avião. Até hoje sem justificação. Péssimo não aconselho a ninguém.”

Helpful Report

Posted 4 years ago

“Beware Scammers! Fully payed transfer has been canceled by the company with no refund ca.20 hrs before the transfer itself. Support is non existent: either its Chat bot or answering machine. All reviews on the website seems to be fake as well. I would recommend to everyone who’s going to Canarian Islands — take a taxi at the Airport. It’s cheap and you will pay by the end of the trip.”

Helpful Report

Posted 4 years ago

“I had a transfer in Madeira Funchal. My flight reached Funchal but did not land due to strong winds and was diverted back to origin. We were rescheduled to a flight on the next day. I contacted Suntransfer as soon as i touched down to inform and request un update for the transfer. I was told they had no availability and in spite they announce they refund, i was denied a refund with the argument i was coming on a different flight. NEVER USE THIS SERVICE AGAIN”

Helpful Report

Posted 4 years ago

“Disgraceful Service - AVOID THIS COMPANY! The driver was not at the meeting point (although we were on time) so we had to ring the office. When he did appear he was extremely rude. He didn’t introduce himself, help my wife with the bags and just proceeded to march off. When I remonstrated with him be became agitated and said, ‘ I’m not taking you, get a taxi’. I once again rang Suntransfers office only to be told that the driver was within his rights not to take us, so once again the response was ‘get a taxi’. I then spend the next week chasing a refund and an apology, I got one eventually but not the other. Customer services are a joke and extremely unhelpful and hard to get hold of. Take my advice, and theirs it would seem a get a taxi!”

Helpful Report

Posted 4 years ago

“Transfer driver was never there to meet us at palma airport. After 3 phone calls was told to get a taxi but return was guaranteed to be there. On return same again after a phone call was told driver could not be located so get a taxi and send receipt lol. No refund and no response up to now KEEP AWAY!!!”

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Posted 4 years ago

“I thought this company was good. I was disappointed. Upon my airport drop off. The driver dropped us in the wrong terminal 4 in Madrid. After know we needs to be drop off in terminal 1. We had to pay for extra taxi and a connecting bus to terminal 1. Which is unfair cuz I had already paid for my airport service. He should done his research. Careful using them .”

Helpful Report

Posted 4 years ago

“Worst experience ever. Due to our fly delay and some problems at airport with lost luggage and Covid testing we arrive out later, but nobody was waiting for us. Tried to call the call center (romanian and portugal number too) several time, nobody answers, so we had to take another taxi. Wrote emails and the answer is they will investigate this case in 20 day. Still waiting for refund but probably is a waste of money. Definatelly will not recommend anyone!”

Helpful Report

Posted 4 years ago

“Still waiting for over an hour”

Helpful Report

Posted 4 years ago

“When you book a premium taxi ( to treat yourself as the add says), then in many cases you get an (old) van/minibus instead of a luxury car! This happened again last time I booked for Gran Canaria. This means you sit on a small seat while 10 other small seats go un-used. These vans/minibuses are typically not comfortable and luxury at all. A total waste of the extra money you pay.”

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Posted 4 years ago

“Worst experience ever. My family never got picked up after over an hour trying to get a whole if suntransfer.com we ended u paying a taxy and I decided the charge. Well they despised it back claiming they did provided the service. Really, so why did I had to pay a taxi, why do I have a taxi receipt. Unreliable.”

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Posted 4 years ago

“This company WILL scam you !! I paid $81.00 in advance for a ride I had to cancel due to covid .I cancelled 5 days in advance and they refuse to refund my money! Absolutley the WORST customer sercice ever ,very condescending and difficult to work with . Take your money to a differant airport transfer company !!”

Helpful Report

Posted 4 years ago

“Be careful, don't trust the comments. These are really bad SCAMMERS! Charge 600 Pesos (!!!) for 5 km extra, cause flight was canceled and we needed to go to a hotel, if not wanted to wait for 20 hours at the airport. Even if we have a little child, doesn't matter to them! But we would never paied that much money, it's not fair and really crazy prices. Didn't get that much in 2 hours working in Germany :D :D So very unflexibel, unfriendly company. And also they weren't on time at the meeting point and let us wait in the burning sun for long time. Better take a taxi, it's not much more expensive but way more comfortable and safe!!!”

Helpful Report

Posted 4 years ago

“We've used Sun Transfers many times, and have always had good experiences ... until last night. This service works well as long as your flight doesn't change after hours. Our early morning flight was canceled, and there was absolutely no way to reach anyone at Sun Transfers to alert them or adjust our pickup time. It was late in the evening, and no one answered any of the phone numbers listed (we tried both UK and France multiple times). We used the online chat feature and got a representative who said they'd send an email. The email we received was a boilerplate about how to use the online system to contact them. So all in all a very disappointing outcome. We lost over $100 USD, I'm sure some poor driver made an unnecessary trip in the middle of the night, and we still have to rebook another ride with someone else to get to the airport! Don't use this service if you have any concern that you may need to contact them due to travel changes.”

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Posted 4 years ago

“Worst ever... Sitting here and driver has now been 30min late. We will probably miss our flight”

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Posted 4 years ago

“I had 6 bookings with them and only gave me half refund as its not 48 hrs so cancelled everything STILL WAITING ON REFUND terrible dont use never terrible company”

Helpful Report

Posted 4 years ago

“A simple 'no show', while all was booked and paid I booked a transfer for my daughter, who was arriving at Schiphol airport after midnight, aiming to have her brought home with her suitcase safely. Although we had booked, got a confirmation, paid in full, no one showed up at the agreed meeting point. We tried to contact a helpdesk and ended up first calling the Dutch 'priority number', where after waiting for several minutes, the message was that no agent was available. We called the UK priority number, where exactly the same story happened. When we tried the 'chat function', we would get diverted back to general information. Meanwhile, with the wait and the calls, we were almost one hour after the agreed pickup time. I felt unsafe with my daughter standing there, waiting and waiting, so we decided to get her a cab home, which we of course had to pay. I immediately wrote a message to Suntranfer to explain the situation and ask for a refund. In a rather 'standardish' e-mail, I got a response where it was explained that this would be investigated internally and could take up to 20 (!) working days. I think the very least one could expect is a phone number one can reliably call when a booked and paid transfer does not show up and when things go wrong, a sound apology (next of course to a refund).”

Helpful Report

Posted 4 years ago

“booked a transfer from Ras al Khaimah to Dubai airprort no one turned up and could not contact anyone would never recommend this companyvery poor service”

Helpful Report

Posted 4 years ago

“Waited for 2 hrs at Dubai airport and nobody there to collect my family. Tried the help line and no answer. In the end got a minibus outside. Terrible service and will be making a complaint.”

Helpful Report

Posted 4 years ago

“Our flight was canceled because of the hurricane storm in Cancun area. We have to reschedule our pick up for the next day. Operator told us no problem. But now I see they charged me again for rescheduling our pick up the last minute. I Contacted customer support, but no help there. DO NOT RECOMEND THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Does not deserve one star. Their website would not accept my destination so I had to select the closest one and then submit my address later. I received two emails the following morning stating that I had to pay more money as my destination is further. I was absolutely happy to do this and I had planned to do so later in the day as the emails were sent very early in the morning. For some reason, Nicoletta, decided to also call me straight away to ask for payment. I explained I had planned to pay but I was engaged in something else right now. She was persistent in pursuing this phone call even though I had already explained that I am fully aware. Still she would not shut up. I felt uncomfortable and suspicious so I asked if there is an issue would I be able to receive a refund as I had experienced issues with the website. This was not my doing. She threw toys out of the pram and we argued for a good 15 mins. She refused to let me explain. She was dismissive. She was adamant that the issue was my fault. She accused of trying to submit the incorrect hotel details- I am not staying in a hotel. So she then invented some other nonsense excuse. The best bit! - she went to speak to her supervisor. She cancelled my booking out of spite. Said I will receive my refund. So I then asked her, when will the refund be processed. She then says that a refund actually has not been processed (apparently because of problems with covid!! I still don’t understand why covid was mentioned). In order to get a refund, I have to send an email myself to another department!!!! This woman is highly incompetent! I then check my emails after the phone call. She then me an email to let me know that my booking has been cancelled due to the pandemic (she is so bad at her job) and I have been given a voucher that I can use anytime. The funny thing is Nicolette did not attach a voucher. She did not attach a link to any voucher. The amount was not stated. There is no details on how to access the voucher. This is a scam. And I still have no idea why she called me - I received two emails 40 mins earlier and I had time to organise this myself”

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Posted 5 years ago

Suntransfers.com is rated 4.6 based on 11,898 reviews