Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I foolishly gave them a second chance after they let me down on delivery of the glasses I needed before I went on my trip. I thought they would be extra careful to be on time and extra efficient this time. The staff are offering some pathetic and lazy excuses blaming the manufacturer, delivery service and their 10 working days maximum delivery policy. The 10 days were taken to the fullest and passed, and the staff giving lame excuses just have no idea what the customer service is about. I would have done my utmost to deliver after the first time bodged service, not sip my tea and keep my chair warm. How do they survive in this competitive world, I have no idea and I hope they will not. They don't deserve your custom, your time or your money. Go elsewhere.”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“When I enquired in the shop if these aids had Bluetooth I was told they did have but when I was fitted with them I was told there was no Bluetooth so I returned them to the store. Most disappointed at being told untruth.”

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Posted 1 year ago

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Posted 1 year ago

“Terrible service from Scrivens in Didcot. Paid over £400 for varifocals that never gave my mum good sight. They would not offer a refund. She went in to Specsaver and they provided a prescription and glasses that provide excellent vision, with no problem, at half the price. My mum’s 79 and her experience was most terrible with Scrivens. I’d suggest avoid at all costs whatsoever.”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Transferred to Scrivens from local hospital Audiology department for new hearing aids, old aids had a function for tinnitus sufferers which was very good. Scrivens do not supply hearing aids with a tinnitus function and when I asked to be referred back to hospital audiology department was told I had to deal with them for the next 3 years and couldn’t go anywhere else. Avoid being transferred to them if you can.”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I have been a loyal customer for many years. The staff at the local store in Sheffield are lovely. But lately the service from the central labs is very poor indeed. There have been numerous delays in delivery times despite the promise to deliver before we went away in 4weeks. The second pair order has been changed repeatedly with added charges and I am still waiting to receive them. This is despite the store assistant calling the lab directly to confirm in front of us. Their service is not competitive either in comparison to other high street ones. Most disappointed.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“A letter was sent to my 88 year old uncle to complete a questionnaire re his hearing aids he has no computer knowledge and limited use of his mobile) he has tried to phone helpline several times with no success. Should not a letter be the more obvious choice of contacting this gentleman !”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“My 86 yr old mother in law used the Peterborough branch for a hearing test in April.She was told that on the follow up appointment they would talk her through how to get hearing aids via the NHS, this was not the case!!! Told that the NhHS wait time would be at least 9 months and was promptly sold all singing all dancing hearing aids that connect to Bluetooth etc ( she only ever puts her mobile on to make a phone call). at s cost of £2500. No mention of what would happen if she lost them, ie having to add to home insurance, or follow up after care packages. We cancelled the order but she received a follow up phone call saying that she should have taken someone with her and the audiologist was very upset that she had cancelled the order.!!! We felt that she was taken advantage of and sold hearing aids inappropriate for her needs. She has since got a NHS appointment mid May. 6 weeks NOT the 9 months she was scared into believing.”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Saw you in 2002 was fail to bo told I ve cataracts I will be sending an email to you head office as a should have been taking precautions to avoid this condition becoming worse”

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Posted 1 year ago

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Posted 1 year ago

“Reception staff very friendly and welcoming . A very rushed eye test . I have suffered extreme dry eye for 3 years and wanted an up to date eye test for consultant . Based on lack of patience and understanding I wouldn’t trust the prescription and would not recommend. Based on good reviews I went out of area and quite frankly a waste of my time and money .”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Went in today Friday rhw 26rh April my appointment was 14.15pm I was out by 15.24pm .y eyes have been burning and stinging since I got my glasses done hwae on the reading 1 I went in few days etc after receiving them they said nothing wrong with them they made ro perception. Etc I need ro go to opticians I had eys tested at I went there they said these.wear responsibility as they took on perception my eys have got worse si ce wearing them so went I. Today only to be greeted whoth hostile environment and shouted out by optician ans told nothing wrong I need eye drops what I have i told rhwm I o ly get burning ans stinging in my eyes when I wear rhw glasses I use for close work mot distance 1 also was told its my age ans my medication rude u just don't want ro admit u f up on my glasses ans bec off those I am suffering”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Unlike the branch manager I was dealing with in Kentish town was so professional and helpful that's why his expertise pushed me to do business with Scrivens first time last year. So i decided to have my eye check-up again with him to book the appointment so when i called today to Kentish town branch around 6pm then Mr Daniel pickup the phone from head office with all these personal questions to clear my security without asking why i am calling this is horrible procedure they have that's why i decdied to leave this company and now i have to find some other optician because i felt extremly offended. All the questions Dan asked, are related to sell my personal information to other companies and then they will be keep calling like if i had an accident or selling me a cheap phone or so many calls like that to bother my whole day. Experience with Daniel was like i will think 100 times to call Scrivens ever again.”

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Posted 1 year ago

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Posted 1 year ago

“Unlike the friendly and very professional staff at Scrivens, Central Milton Keynes in January 2022, the staff I saw on 8th April 2024 were professional but indifferent. No clear explanation of the results of my eye test was provided and I saw no point in asking. I had declined the hearing test by choice at the start of my appointment as my hearing is fine. In the event, I was glad I took that decision as I was happy to leave as soon as possible after the eye test. Disappointing experience.”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Very bad service had received my eyes hurting very bad as optician will not tell me what's wrong and doctor send me eye hospital nhs for no reason that don't need it don't argue with .”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Can't book an appointment on your website”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I have been disappointed with wearing glasses the hearing aids are so uncomfortable and you could not help me”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Poor people skills. Would not recommend to anyone”

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Posted 1 year ago

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Posted 1 year ago

“Eyes originally tested on 24 February and it is now 6 April and I am still waiting for my sunglasses (order comprised one pair of glasses and one pair of sunglasses). The optician made an error with my original eye check and after waiting 3 weeks for my glasses (told it would be 2) I had to have my eyes retested and the glasses were returned to the manufacturer for correction. After a further 2 weeks I was told my glasses were ready but on arrival at the store (Hamstead village) I discovered that my sunglasses were not ready and nobody could tell me when they would be. I appreciate mistakes are made but I would expect an effort to be made to correct the mistake but at no time have I felt any sense of urgency from the store in putting right Scrivens error. When I complained at the poor service the manageress did apologise but seemed irritated with me (having spent over £600 with Scrivens!). Very poor service and no real effort made to put right Scrivens error quickly.”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Absolutely disgusting, rude, didn't listen, didnt understand, got confused with left and right eye so walked out”

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Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Every single time I come to Scrivens on Lea Bridge Road my appointment is late. Today I was seen 40 minutes after my appointment time and was not kept in the loop; instead I had to constantly ask “how long” and kept just being told “another 5 minutes”. Poor service as if I called up to say I was going to be 5 minutes late (as I have previously) they are quite rude and abrupt about their “timely manner””

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Had bad experience at Stamford branch -my glasses arm came off and took it back -branch manager made me feel small by saying it’s impossible for it to happen?! Refused to refund -instead had to pay another £110 on top of £192 -for new frame”

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Posted 1 year ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

Scrivens Opticians & Hearing Care Reviews