Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,729 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at the Witney branch of Scrivens are very caring and helpful particularly Paris who was very patient, kind and patient with me as she guided me through the difficult task of choosing 2 pairs of glasses even though there were other customers waiting for her attention. So lovely to have such pleasant individual attention and I will certainly continue to have my next eye tests in the future there.”

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(Witney) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Terrible after care service for Hearing care. Had my Hearing aids in 2023 from Alsager branch & since then they have been sent away at least 3 times to be repaired & then break again within a week. Getting an appointment is none existent. Spent almost 9 weeks without aids as appointments kept being cancelled. Will never go there again”

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Posted 3 months ago

“I had an aye test and order glasses on prescription, though I found them very expensive but I ordered glasses. I recieved one pair out of 2 I ordered in almost two and a half weeks and second pair in almost three weeks. My experience of using their glasses is not good unfortunately. There is smoething wrong as my eyes are not relaxed after wearing them. I told them about this but they insist on wearing them for atleast two weeks. Two pairs of glasses cost me about £430 and results are not good. I don't know what is their return or refund policy. Does any one have any idea?”

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Posted 3 months ago

“Do not use Scrivens for NHS hearing aids there customer service is none existant continually send wrong fittings so your hearing aids are useless and you are tied to them for 3 very long years. Due to there inability to issue correct tubes and domes l have been living in a silent world again.”

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Posted 4 months ago

“my glasses were very poor and did not do what was promised. I was refused a refund and offered alternative that I did not really want Go somewhere else!”

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Posted 4 months ago

“Don't use this Optician's for Glasses, They supply poor quality frames, they were very expensive for the awful quality I received and the customer service wasn't great, they didnt seem interested after I had left the shop and spent a fortune. Screws came out of the glasses and I had to buy more. The frames were very flimsy and seemed to feel like they were falling apart after a few wears. Won't be using Scrivens again.”

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Posted 4 months ago

“I am a really disgusted customer. I have been waiting 3 weeks for a simple pair of reading glasses. The original prescription was of no use. This has been very poor for a pensioner who has recently had 2 cataract operations. I was going to recommend you to a friend, but shall not do so now.”

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Posted 4 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 months ago

“No good at all”

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Posted 4 months ago

Thanks for sharing your feedback. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 months ago

“I had to change a booking which I had made online so called the link on the appointment confirmation which was my local shop. No one answered the phone after several attempts and I was repeatedly transferred to the customer service team. No one answered these calls either so I emailed to complain to be told I would have an answer in ten days after they have investigated… guess what? No response. You are a service based company right??”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 months ago

“The manager of this place is absolutely rude and unhelpful. The rest of the staff is amazing.”

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Posted 5 months ago

“New Brighton store badly managed. Give me the wrong information re my glasses . Waste of time. Do yourself a favor.Go somewhere else”

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Posted 5 months ago

“Very poor service. My appointment was rushed. I was given very little explanation of my hearing loss. My hearing aids were shoved at me , again with little explanation. I was told someone would phone me after 2weeks. Nobody phoned. Very disappointing service”

Helpful Report

Posted 5 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 months ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

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Posted 6 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“This company is a disgrace. Not dementia friendly. They have left my grandad with 0 hearing aids for over 3 weeks pending (despite reading other reviews where they replace hearing aids immediately… including spares) and refuse to discuss/ make appointments with family members… even though they have met my grandad so can clearly understand how hard it his for him to do these things himself. He cannot drive, he finds it hard to understand things… and He CANNOT HEAR. Their customer service team are rude. I would avoid if you are looking for somewhere that is capable of respect for the dementia community. On another note… my grandad is now ill and cannot understand/answer doctors questions because he cannot hear… luckily the drs don’t have a problem talking with a patients family.”

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Posted 6 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“Staff very friendly and helpful Explained everything about my present eye condition and precautions to protect my eyes against AMD Very pleased.”

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Posted 6 months ago

Thank you for the kind words!

Posted 5 months ago

“I had my eyes tested by your options also bought the glasses from you when they came I couldn’t see through them so they gave me a refund for the glasses fine ,so then I went to another options and had to pay £25 because I had already had my free test from you. The option I went to couldn’t understand why my prescription from Scrivens was so different from the prescription he did I told him that because of your mistake I was out of pocket for the sum of £25.00 so he told me that because the error was scrivens I was well with in my rights to be reimbursed, both prescriptions have been to you and when I phoned customer service Ales told me to get it off specsave who did the right prescription although it was your error. So you can understand that I find that scrivens isn’t taken responsibility for the error which was made by there opticians. I am a 68 year old lady who can’t afford to be out of pocket over a mistake that your optician made. I was been generous with the one star. No recommendation from me”

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Posted 6 months ago

Thank you for your feedback. We have passed your comments on to the relevant department.

Posted 6 months ago

“Scrivens have just sent me mail despite the fact that I told them that I was no longer a patient/ customer of theirs. I wouldn't trust scrivens to provide a decent usable set of hearing aids ever again. Also they are completely deaf towards anyone's leaving them. You will get unwanted mail and communications from them for ever. Anyone but Scrivens.”

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Posted 7 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 months ago

“Would never recommend Scrivens service to get an appointment is awful gn resound are according to Scrivens unable to manufacture a correct size ear piece for there top range hearing aid which I find totally unacceptable having paid over £2500.00”

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Posted 7 months ago

“Lovely staff and so helpful and the test was very good and the information I got while having my test could not find fault with any of Oldbury shop excellent 👍🤗”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“I purchased a pair of Emporio Romani varifocal spectacles in 2003 but after a few weeks the right arm became loose so the local branch tightened it, only for it to happen again and again. They then replaced the item with the same frame but it happened again. Then, the silicone sleeve on the left arm split asunder, leaving a sharp edge to rest on my ear. I asked about another replacement oh to find that the producer had been withdrawn (I wonder why?). Even though it less than a year since the second frame was produced, Scrivens claimed that any warranty related to the first pair and refused to replace them or make a contribution to a different pair. Now, the silicone sleeve to the other arm had failed completely and I am relying on a sticking plaster to stop it cutting into my ear while I am away on holiday. Thanks, Scrivens, for nothing!”

Helpful Report

Posted 7 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,729 reviews