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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,982 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why can't companies like this advertise their prices? Infuriating stuff - now I have to go elsewhere.....”

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Does anyone answer the phones?”

Posted 1 year ago

Hi Simon, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Not seen an audiologist yet just got my appointment letter in two male first names and my first name spelt wrong as my surname bit nervous how my treatment will be”

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Disgusted with this company. I have trouble with my hearing aids and a decline in my hearing. Cannot get a hearing test for 6 months as told every 2 years for a test. They are not now doing a test at my GP Surgery and the nearest town do not have anyone to do a hearing test. Further more, Cannot book a test through a local centre, you have to go through the free phone number, waiting an hour today and received a negative answer. I will be pleased when my nhs contract is finished with this company. I did phone another centre of the same company and they had no record of me.”

Posted 1 year ago

Hi Alan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“had an appointment at Scrivens, actual hearing test etc was well carried out and I felt the audiologist was very thorough and did not rush. Had NHS hearing aids fitted, the fit was not the best as they did not rest on my ears there was a gap between hearing aid and ear and I had trouble getting the right one to fit into my ear properly and at times it was painful trying. Went back and they fitted a new dome to the right one (she seem to have trouble getting the dome to fit onto the hearing aid), that night when I took them out the dome on the right ear came off and was left in my ear, luckily husband got it out. Went back to explain the problems I was having about poor fit, explained about fitment to ear etc, they tried another few ideas but nothing was suitable, so in the end I left the centre with a variety of domes and wires and told to go and play with them (I think she mean't try them). So I'm back off to my original hearing centre to see if they can once again help me out.”

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“I went to the bury st edmunds for my pre booked appointment and was told they had no record of it. I showed them your letter to me. As I live approximately 1 hour drive away, you can imagine I wasn’t best pleased. Please take me OFF your listing as I now go to a local, more reliable company. Regards Andrea Ellis”

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“NOT HAPPY AT ALL, HAD MY APPT 6TH MAY 2022. HAVE OLD HEARING NHS AIDS,, NEW MOULDS WERE DONE SENT TO YOU. NEW ONES CAME 16TH Sept 2022. ear moulds are too big make my ear lobes soar. reverted back to old hearing aids. my appts were at Portsmouth St Marys Treatment Centre, Echo room.”

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“On 19th October 2022, I experienced very rude , authoritative and bossy attitude of all ladies at the reception. I don't know why? Those were different persons. Normally reception staff over there is good. But this was a very bad day for me over there.”

Posted 1 year ago

Hi Fehmida, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Issued with hearings aids from Scrivens via GP surgery. Not happy with fit, made appointment but this was cancelled by Scrivens. Rescheduled... Scrivens cancelled again at short notice. Rescheduled by Scrivens for 1.30pm today. I attended 20minutes before appointment time. I then waited and waited, asked politely if I had been forgotten and was told no the audiologist would come to get me. Unfortunately at 2.45pm I was still waiting and could not and should not have to wait that amount of time. Will therefore go to another Hearing Centre and hope for better treatment.”

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Had new glasses from the North Walsham branch October 2021, after numerous visits over weeks they told us that neither my or my wife's glasses could be made to fit comfortably so we would have to claim on the insurance and get replacements (paying the excess). Only after escalating to head office did we manage to get an appointment with a properly trained (visiting) optician who managed to make them comfortable in one visit. We will not be going back.”

Posted 1 year ago

Hi Neil, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“I had my hearing test yesterday at Mill hill branch and the audiologist told me that you have sharp hearing loss in right ear and you need to see your GP urgently. He asked me that take the report and give it to your GP. Then he suddenly decide to post that letter to GP. Today I contacted my GP and they asked me for that report. When I contact scrivens to send me report they told me that it will take 10 working days. How can it be 10 working days if its urgent. I told then to send me the email so I can pass it to my GP and make the referral to consultant. The person Mr. nathan told me that it will take 10 working days for email as well. So poor people rely on post in this electronic era. Below they asking email address for verification.”

Posted 1 year ago

“Unfortunately and regretfully, Scrivdns Bakers arms, staff is very impolite, Refuse to hand over prescription after vision/sight test until get dilation test. Total black mailing. Please call me to listen full story. M iqbal 0791 220 6497 Thanks. Regards”

Posted 1 year ago

“Was told I was paying for three months contact lens supply,in fact I was paying for five months for three months supply. Beware none of this is mentioned in the contract or orally. Because I wasn't using them daily, I asked if I could just buy on a monthly basis told it wasn't possible. Paid for the first three months supply up front and it wasn't at any time I need to pay any extra.”

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I kept getting letters asking me to make an appointment I have tried numerous times to phone (the so called easy way according to the letter) to say I no longer wish the service. Today managed to get through after 12 long minutes being told my call mattered. Obviously not enough to get enough staff to answer phones. It was not a matter of time of day as I have tried at different times of day. Why not provide an email?”

Posted 1 year ago

Hi Sheila, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“At my last eye test I kept complaining to the optician that the lenses she was using were not clean and smeared and also steaming up. She pressed on ahead irrespective as if I had said nothing. At the end she told me my sight had deteriorated by four stages and I had the early stage Cataracts asking if no one had told me prior (had diabetic screening at the same time)? I came away with a total lack of confidence in the tests and feeling shocker regarding the cataracts. My GP advised no reports of the tests have been sent to him for 2 years. This year I booked my eye screening through the hospital. Told them what Scrivens had said and they confirmed this was incorrect. Showed me the Scrivens image of last year which was really poor and offered this maybe why this was concluded? I’m looking for a new optician that doesn’t use floaters or locums with and experience practitioner in residence”

Posted 1 year ago

Hi Roger, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Shocking customer service, 3 times have been told I don't need an appointment when I do finally get an appointment the audiologist was 30 minutes late, no apologies nothing,”

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I was charged double than others as I was told by myGP that I had been charged too much when I called them they were not listening”

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Most unhelpful about my father's eye care. He is 99 years old and wanted proof he was house bound after not leaving his flat for over 2 years.”

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“After months and months of waiting for hearing aids wasn’t even told they were ready... my dad then picked them up and they weren’t even fitted right, had to wait again... then after that they fit my dad but settings not right far to loud and won’t turn down ... Dad went into scrivens and was told your not here for volume adjustment and then he was told “don’t care what you do with them”.... I am disgusted with how he has been treated the hearing aids are unwearable!!!!!! Poor customer service and will be going to head office”

Posted 1 year ago

Hi David, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Absolutely shocking customer service. I've moved house a few months ago. Phone 2 or 3 times a week. Emails sent, message left on the Facebook page. Nothing, no response at all. Everytime you call. I give up after 10 or 15 mins. Your call is important to us, or so the recorded message says. Oh, you have to laugh at the absurdity of that statement!”

Posted 1 year ago

Hi Andrew, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,982 reviews