Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I had an eye test at Scrivens and ordered glasses online with the provided prescription. However, I couldn't adapt to the glasses and sought advice from Scrivens. Disappointingly, they refused to verify the prescription, insisting the issue was with the glasses, not the prescription. Seeking a second opinion at a national chain, I discovered the prescription was indeed incorrect. Subsequently, I purchased replacement glasses from the same online shop using the new prescription, I had a much more positive experience. Unfortunately, my original investment in the eye test and glasses from Scrivens proved to be a waste. I'll be steering clear of Scrivens in the future and opting for more reputable establishments.”

Helpful Report

Posted 1 year ago

Hi Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“My father is completely deaf without a hearing aid, he is 89 and has dementia. We can only communicate with whiteboard and pen. How long is it appropriate for him to wait for his hearing aid from Scrivens, up to now it has been 5 months”

Helpful Report

Posted 1 year ago

Hi Liz, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Please don't be cheated, i checked my eye power there, they gave me some other power glass. After that I cant see long or short. I visit them 6 times. Poor customer care. WASTE OF MONEY & TIME. Stone”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“My wife purchased a pair of spectacles from Scrivens upon collection she found they were not suitable. The second appointment to review the spectacles was made and conducted the Optition concluded the spectacle were not suitable. Having paid in advance, one would expect to be refunded , yet four months later, after having provided evidence that they were not required. You have yet to refund the money I would recommend nobody ever conducts business with your establishment.”

Helpful Report

Posted 1 year ago

Hi Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“still waiting for an update of WHEN my glasses will be ready.”

Helpful Report

Posted 1 year ago

Hi Keith, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Service in the past has been great. The last appointment for myself and my wife was a disaster. The fault does not appear to have been with the staff in the shop but a system failure. We were in the shop for just over three hours while our orders for new glasses were being taken and all information had to be entered manually. It really is not good enough in the 21st century.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“I was first seen by one of Scrivens' audiologists on 6th January this year (2023) when I was told I could have a new pair of hearing aids to replace the ones I had from my previous supplier. On Monday 16th October, after having seen numerous audiologists, I saw yet another one who, after making some adjustments to my aids ( I think these were the 6th pair!) told me there were limits as to what could be done with NHS equipment! Not impressed at all!!”

Helpful Report

Posted 1 year ago

Hi Alan, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I have been given hearing aids that are too difficult for me to use . I have been to my local shop several times and have asked to have the original type of hearing aids . but they seem unable to cope with this . I am 87 and not very skilful now I am quite deaf and would be very grateful if i could have useable hearing aids Anne Kaye”

Helpful Report

Posted 1 year ago

Hi Jennifer, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Reading all the other costumers reviews im the only one not happy for my eye test. When I had my test the optician is rude and the test is too past for me. And she talk to me like a kid. I’m shocked! I mentioned to my partner about my bad experience that day, he said exactly the same description of the lady optician. My son 8 years old had an eye test same lady my partner notice as well but he ignored. She’s rude! Don’t keep the kind of staff like that you loosing your costumers.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Great service during the eye test and ordering and then it falls apart been waiting since 25 sept. for my order to go through the lab and everytime you contact store same response still going through the lab your order will be with you in a weeks time”

Helpful Report

Posted 1 year ago

Hi John, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Scrivens Ringwood is totally uninterested in new clients: had my booking cancelled on the day due to optometrist and when I went a second time for my rebooking, I was 4 minutes late, I was left to wait standing for another 5 while front office was taking her sweet time chatting to a lovely old lady about a third party wedding, and then I was informed that I exceeded the 10-minute late policy so I have to leave and come back another time. Unfair and arrogant speech, I will certainly not try with them for a third time for a basic eye test, plenty optometrists out there who give due respect to customers.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“After my eye test £30 picked new frames £49 Then was told price was over £440 for my new glasses After 25min I returned to the Fleetwood shop to say sorry I just can't afford them To that they replied we can get price down to £240 And you want notice the difference I will not return to you again”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“i find it impossible to get an answer on the phone it cannot be constantly busy i am supposed to get a review appointment but am exasperated as unable i am a 83 year old with no computer knowledge and find this very hard.have been trying to contact someone on the phone and local branch wont make appoinment for me please help”

Helpful Report

Posted 1 year ago

Hi Ronald, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“The shop is never open and the time it’s taking to get my glasses I should have gone to specsavers as they are quicker and cheaper”

Helpful Report

Posted 1 year ago

Hi Paul, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Worst admin experience ever. My bill was so confusing with additional fees, then refunds, then no break down that I had to deal with HQ several times to correct it. I finally got my glasses a month ago but even today received an email saying “your glasses are going through our glazing lab” and will be ready soon. Nice people at the branch I went to but I’ll never use Scrivens again. Paid £178 yet the varifocal split on my lenses is so bad I can’t see anything up close.”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Great service how it should be.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Having booked a hearing appointment with scrivens for my 94 year old mother, I was contacted yesterday and told that the appointment that was made a while ago had to be cancelled due to an ADMIN error. This was two days before the appointment. As it’s all on computer I can’t see how this can be. On asking how this had happened the chap kept saying they were sorry. Well sorry isn’t good enough for a 94 year old lady who has memory problems, also has one broken hearing aid and another that needs looking at. They don’t have internet, don’t have a smart phone, are hard of hearing and walking. I have a feeling that they were bumped off due to their age. Come on scrivens get it sorted. The truth as to why would also go a long way, insincere sorry does not cut the mustard. Let’s hope the re scheduled appointment in two weeks time won’t be cancelled 😡..”

Helpful Report

Posted 1 year ago

Hi Geoff, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“My 90 year old mum has had a very poor experience with you. She paid £2,300 for private hearing aids. They arrived in April, and by August, one of them had stopped working. She was told that because it was 'user damage' (very strange when she had only had them for about three months and is always extremely careful with them), she would need to pay a further £300 for repairs. Almost four weeks later, she is still waiting for the hearing aid to be repaired and returned, an appointment was cancelled at the last minute today, as apparently they had not arrived. She has severe hearing loss, and cannot currently participate in any of the social events she enjoys. Daily tasks are difficult. She was not offered any interim help while the hearing aid was repaired. I complained to local branch and your HQ, only to be met with excuses - she was sold the wrong hearing aid, it's 'the system' and nothing can be done, oh and if she'd shelled out a load more money when she bought them she would be covered for so-called 'user damage.' A very shoddy way to treat your customers, many of whom will be elderly.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Aftersales care is non-existant. It is impossible to contact my local store in Stafford by phone on a Saturday. After spending £3,000 on hearing aids I would expect to be able to make an appointment to speak to the Audiologists when I have a problem. I have tried 2 other nearby practices and they don't answer their phones either, after a few rings the calls get diverted to Customer care, which doesn't work on a Saturday.”

Helpful Report

Posted 1 year ago

Hi Philip, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I have had the past 3 appointments cancelled for my children over the past 3weeks . Today I went in because one of my children had glasses to collect.i was told because the optometrist was off ill glasses could not be fitted.dispute being told on the phone it would be fine .So I have had a wasted journey.I expect better treatment then this . Awful service.I will never be returning to this opticians.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

Scrivens Opticians & Hearing Care Reviews