Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Just turned up for my 09.00 eye test. Cancelled. I must be wrong the assistant said as we don't have an optician in today. I produced the email confirmation with today's date and time on and he said straight away that we got in touch with you. No you did not. Why would I have turned up. Then I got accused of being confrontational. Somebody needs to speak to this person as he is not doing Scrivens Plumstead Road Norwich any favours with his scruffy appearance and attitude. Needless to say I won't be going back.”

Helpful Report

Posted 10 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 10 months ago

“Went for an eye test in Bitterne, Not given the eye test prescription after the test. I returned and the manager took my phone number. promising to phone me. He did not do so. I phoned again and he promised to put it in the post......still waiting. Useless, so cannot get spectacles and I hate being let down......will progress a complaint to their regulators and the CQC. By law, they have to give you a written eye test result.”

Helpful Report

Posted 10 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 10 months ago

“Still waiting for glasses, was told they were sent for glazing, but still waiting two months on”

Helpful Report

Posted 10 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 10 months ago

“went to the beeston notts have been going there for the past 20 years but this time the day after my appointment i could not see out of my right eye went back to shop and all i got was whatb sre we surpose to do about it”

Helpful Report

Posted 10 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 10 months ago

“Ripon market place branch staff we're so helpful and friendly. I much appreciated them replacing a tiny screw that hold a varifocal into the frame. Without my glasses I'd be literally lost. Thank you so much”

Helpful Report

Posted 10 months ago

Thank you for the kind words!

Posted 10 months ago

“Have just visited your newly refurbished Westbourne branch and wonder whoever designed the layout. It is not customer friendly - there is nowhere for customers to sit whilst waiting for appointments. As Westbourne is full of old people I would have thought this would be a priority. There is now only one station where customers can sit opposite a member of staff when choosing new glasses. There is a lot of wasted space in the middle of the shop serving no purpose. Grateful for comments”

Helpful Report

Posted 10 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 10 months ago

“Mildenhall shop phone and cancel appointments with lame excuses have use Newmarket before without issues but Mildenhall are offer poor service. Won't be using Scivens again.”

Helpful Report

Posted 10 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 10 months ago

“Disgusting service arrived at 12 55 for a 1pm appt at 1 10pm l was told l couldn't be seen as previous appt was taking longer and that they would be at least another 20mins as a nhs patient and they say you are tied to them for 3yrs from first appt they think it gives them the right to treat you like this l do not think so”

Helpful Report

Posted 11 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 10 months ago

“the branch we used in Peacehaven the staff were very good and friendly but thats the best it got me and my wife ordered glasses and cos over £1000 for each pair and they are rubbish the clear vision doesn't go to the end of the lens so when driving they are far to dangerous to wear as when you mvoe your head the blurriness on the edges blocks out more as you move your head to make it even worse i couldn't find my prescription so requested a copy by email I didn't hear anything for a few months so i resent my email to be told sending my eye prescription was a security risk!!!!! never ever have I heard so much rubbish in all my life i contacted head office who eventually said they'd send it to me but at my risk!!! I'd stay well away from this company and use someone else”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“I can NOT recommend Scrivens in Cheadle Staffs or the customer services. Terrible experience, bad service, I was never given my prescription, my glasses were uncomfortable, they tried to alter yet couldnt and didn’t want to know or help. Took a month to sort out. Don’t waste your time or money on this company.”

Helpful Report

Posted 11 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 11 months ago

“I had a hearing test in March 2024 and advised to get wax removed, contacted GP who put me on list and eventually had wax removed 25-6-24. I rang local branch and advised that they would have to get head office approval, since then so I guess Head office have not approved it. Robby in Peacehaven”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“Trying to complain is a. Nightmare !!!! My 82 mother has been charged £ 82 pounds for reading glasses that she could get for £ z5.00 from a supermarket”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Very disappointed with the audiology service provided at your Heanor branch. You have failed to deliver your contracted NHS service. Terrible aftercare and a product that is not working but you will not address this. Staff shouting at an elderly customer in store is not acceptable. I’d suggest others find an alternative provider”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I foolishly gave them a second chance after they let me down on delivery of the glasses I needed before I went on my trip. I thought they would be extra careful to be on time and extra efficient this time. The staff are offering some pathetic and lazy excuses blaming the manufacturer, delivery service and their 10 working days maximum delivery policy. The 10 days were taken to the fullest and passed, and the staff giving lame excuses just have no idea what the customer service is about. I would have done my utmost to deliver after the first time bodged service, not sip my tea and keep my chair warm. How do they survive in this competitive world, I have no idea and I hope they will not. They don't deserve your custom, your time or your money. Go elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“When I enquired in the shop if these aids had Bluetooth I was told they did have but when I was fitted with them I was told there was no Bluetooth so I returned them to the store. Most disappointed at being told untruth.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Terrible service from Scrivens in Didcot. Paid over £400 for varifocals that never gave my mum good sight. They would not offer a refund. She went in to Specsaver and they provided a prescription and glasses that provide excellent vision, with no problem, at half the price. My mum’s 79 and her experience was most terrible with Scrivens. I’d suggest avoid at all costs whatsoever.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Transferred to Scrivens from local hospital Audiology department for new hearing aids, old aids had a function for tinnitus sufferers which was very good. Scrivens do not supply hearing aids with a tinnitus function and when I asked to be referred back to hospital audiology department was told I had to deal with them for the next 3 years and couldn’t go anywhere else. Avoid being transferred to them if you can.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I have been a loyal customer for many years. The staff at the local store in Sheffield are lovely. But lately the service from the central labs is very poor indeed. There have been numerous delays in delivery times despite the promise to deliver before we went away in 4weeks. The second pair order has been changed repeatedly with added charges and I am still waiting to receive them. This is despite the store assistant calling the lab directly to confirm in front of us. Their service is not competitive either in comparison to other high street ones. Most disappointed.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“A letter was sent to my 88 year old uncle to complete a questionnaire re his hearing aids he has no computer knowledge and limited use of his mobile) he has tried to phone helpline several times with no success. Should not a letter be the more obvious choice of contacting this gentleman !”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“My 86 yr old mother in law used the Peterborough branch for a hearing test in April.She was told that on the follow up appointment they would talk her through how to get hearing aids via the NHS, this was not the case!!! Told that the NhHS wait time would be at least 9 months and was promptly sold all singing all dancing hearing aids that connect to Bluetooth etc ( she only ever puts her mobile on to make a phone call). at s cost of £2500. No mention of what would happen if she lost them, ie having to add to home insurance, or follow up after care packages. We cancelled the order but she received a follow up phone call saying that she should have taken someone with her and the audiologist was very upset that she had cancelled the order.!!! We felt that she was taken advantage of and sold hearing aids inappropriate for her needs. She has since got a NHS appointment mid May. 6 weeks NOT the 9 months she was scared into believing.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care Reviews