My 86 yr old mother in law used the Peterborough branch for a hearing test in April.She was told that on the follow up appointment they would talk her through how to get hearing aids via the NHS, this was not the case!!! Told that the NhHS wait time would be at least 9 months and was promptly sold all singing all dancing hearing aids that connect to Bluetooth etc ( she only ever puts her mobile on to make a phone call). at s cost of £2500. No mention of what would happen if she lost them, ie having to add to home insurance, or follow up after care packages. We cancelled the order but she received a follow up phone call saying that she should have taken someone with her and the audiologist was very upset that she had cancelled the order.!!! We felt that she was taken advantage of and sold hearing aids inappropriate for her needs. She has since got a NHS appointment mid May. 6 weeks NOT the 9 months she was scared into believing.