Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A+ service from start to finish and an excellent product that’s smaller in real life than it appears in the pictures.”

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Posted 2 years ago

“Quick, professional and straightforward experience. Installer was very helpful and took time to set up and explain how to use the equipment. Would thoroughly recommend”

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Posted 2 years ago

“My original experience with Pod Point was not great and I felt I had to complain about the timescale of the responses regarding the installation”

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Posted 2 years ago

“Very pleased with the whole process, from ordering it was installed just 2 weeks later, much quicker than anticipated. The communications were very clear although submitting the online report with photos of the installation and other technical matters was not accepted and I had to submit a separate report. The report was not acknowledged as being received, so I called the helpline and the assistant confirmed it had been received and booked the installation there and then. So overall very pleased with the service.”

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Posted 2 years ago

“It was all made nice and simple. The attending electrician kept me updated with his expected ETA on day of arrival and the installation was super tidy. Very helpful. Would recommend. Thank you”

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Posted 2 years ago

“Absolutely appalling”

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Posted 2 years ago

“Excellent. Sensible, helpful, mannerly.”

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Posted 2 years ago

“Haydn was very professional and polite”

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Posted 2 years ago

“Thanks a lot, very smooth and he was excellent!”

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Posted 2 years ago

“Very straight forward process from order through to installation”

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Posted 2 years ago

“It was not explained at all that it could take 5 weeks to get the job done. The other annoying thing was even on the day of my first appointment I also got an automatic apology and I thought it was cancelled. This led me to believe I was not on any order list. However my technician up as booked and again later to finish the job. He was great and a credit to podpoint. If there was better comm’s it would have been great.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very professional installation, fair pricing, and 6 months-in zero complaints about the product.”

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Posted 2 years ago

“First class installation!”

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Posted 2 years ago

“Excellent from beginning to end. Ashley who installed my Pod Point charger was friendly and helpful, answered all my questions, and explained what he was doing. His customer service skills are second to none.”

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Posted 2 years ago

“The installation was done very professionally and no ugly wires showing at all, and guickly even in torrential rain.”

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Posted 2 years ago

“This was my 2nd Pod Point install. The first was during the start of the Pandemic in 2020. That took less than a month to complete even with all the restrictions... Fast forward to Aug 23, we moved home and wanted another Pod Point at the new property. Pod point wanted just as much £££ as a new install to move the existing PP to our new property 🤨. As there was a new version out, we went for the new. Cut a very long 3 1/2 months of wrangling between the franchised installer and Pod Point install team it was fitted. This was only after PP insisted we have an electrical inspection completed as it is an older property. Meanwhile, our plug-in hybrid car's petrol use went through the roof as we were unable to home charge. As well as this, I am unable to use the PP App as it doesn't recognise the new address as belonging to the original username... The installer said we'd have to create a new account with a different e-mail, which we don't have. Overall, rather a disappointing install compared to the first back in 2020. That said, we can now charge the car, using the Volvo App to schedule the charge at a cheap rate rather than the PP App which we can't log on to.”

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Posted 2 years ago

“Easy ordering and speedy installation.”

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Posted 2 years ago

“From ordering to installation I have probably not received a better service. Easy to use website, good instructions and also received a very helpful call when I had not completed the order. The installer did an excellent job and was very helpful with the location of the charger and explaining the functionality of the app. It really couldn't have been a better experience”

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Posted 2 years ago

“The engineer, Liam, was great - the installation was done very quickly and professionally. Explained things really clearly.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews