Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent installation with clear instructions and communication. Had to reschedule multiple times and Pod Point were very accommodating throughout. Would recommend.”

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Posted 2 years ago

“Delighted, fitter was helpful, polite”

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Posted 2 years ago

“Quick action and really good service”

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Posted 2 years ago

“Mark was professional , polite and helpful. Thanks”

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Posted 2 years ago

“Pod point were very helpful when i was reviewing the various choices of chargers. i selected pod point because it has wi-fi rather than cellular and it recieved good reviews. also a colleague had the same product. installation was better than expected. at the time of order i was given 2/3 weeks but was installed in a couple of days. Jack who installed was great and v helpful. if i had to install another i would come back to pod point. highly recommended.”

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Posted 2 years ago

“No mess no hassle”

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Posted 2 years ago

“Really friendly, helpful installer, got the job done quickly and tidily”

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Posted 2 years ago

“No answer to e mails , Carnt get to speak to anyone . Delay after delay . At this time writing this it’s broken won’t work . Wouldn’t recommend, load of rubbish .”

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Posted 2 years ago

“Quite simply the laziest and worst piece of electrical fitting work I have seen in my lifetime. Rubbish, clips, bits of cable just left in the mains cupboard. Plaster broken off the house and just pushed back on (it fell off again) Fitter claimed it could only be fitted in one place, however it was obvious that his choice was the easiest. Horrible black cabling not even attached straight and no effort to use white trunking to hide the unsightly wires - they have been left exposed and at reachable level to both my young children (and dog) so I question it’s safety 100%). In the installment sheet it also confirms that wiring used was not to BS standards !!!!! I’m not even sure my family feels safe with this installation I couldn’t be more dissatisfied with this service”

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Posted 2 years ago

“Unfortunately, the experience I had was very poor. It started with the survey, which in my opinion was not thorough, the surveyor stated you would not go under my flooring to run the cables. But did not explain his preferred route. I was then sent the cables so I could fit them myself. I had to get a contractor in and pay him £180! I was then given a date for installation which was then changed by you. I was then given another date which was a Saturday, the engineer came out late and informed me he didn't have time to complete the job and left to go to a wedding, he also couldn't tell me if he was coming back Monday to finish the job. I phoned you on Monday to find out what was happening, I received a call later that day to rearrange another engineer to come out and finish the job. The engineer did come out and completed the work. According to Jaguar, I should have got a " Standard installation" package, therefore I think you should reimburse me for the £180 I had to pay. I look forward to your comments So all in all it was not a professional project”

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Posted 2 years ago

“Very quick and friendly”

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Posted 2 years ago

“A+ service from start to finish and an excellent product that’s smaller in real life than it appears in the pictures.”

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Posted 2 years ago

“Quick, professional and straightforward experience. Installer was very helpful and took time to set up and explain how to use the equipment. Would thoroughly recommend”

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Posted 2 years ago

“My original experience with Pod Point was not great and I felt I had to complain about the timescale of the responses regarding the installation”

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Posted 2 years ago

“Very pleased with the whole process, from ordering it was installed just 2 weeks later, much quicker than anticipated. The communications were very clear although submitting the online report with photos of the installation and other technical matters was not accepted and I had to submit a separate report. The report was not acknowledged as being received, so I called the helpline and the assistant confirmed it had been received and booked the installation there and then. So overall very pleased with the service.”

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Posted 2 years ago

“It was all made nice and simple. The attending electrician kept me updated with his expected ETA on day of arrival and the installation was super tidy. Very helpful. Would recommend. Thank you”

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Posted 2 years ago

“Absolutely appalling”

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Posted 2 years ago

“Excellent. Sensible, helpful, mannerly.”

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Posted 2 years ago

“Haydn was very professional and polite”

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Posted 2 years ago

“Thanks a lot, very smooth and he was excellent!”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews