Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once all the documents required were submitted and checked it took around two weeks including installation would highly recommend pod point, excellent!”

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Posted 2 years ago

“What a lovely helpful installer we had.”

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Posted 2 years ago

“Overall, it was great.”

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Posted 2 years ago

“The ordering process was straightforward. I needed to change my appointment and your staff were very helpful in doing that. Your installer (Tony) called me in advance to double check my availability etc.. When he arrived he was very courteous and explained exactly what he was going to do, what access he required etc. Tony carried out the work very rapidly and the installation looks very neat and professional - Tony gave me a thorough explanation of how everything worked and answered all of my questions. Highly satisfied”

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Posted 2 years ago

“POD point need to be more communicative as I the customer had to do all the running around to arrange cables to be placed ect. And all pod point do is come along and fit the pod and connect to the power meter.”

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Posted 2 years ago

“Absolutely faultless, it’s not often I leave good reviews for things but from start to finish it was flawless. Unfortunately I can’t remember the fitters name but what a super friendly guy and very quick and efficient.”

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Posted 2 years ago

“Very easy - nice,polite and efficient installer.”

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Posted 2 years ago

“Our installation was carried out exactly per schedule with the minimum disruption and with clear instructions given on installation use. All done with great courtesy by Liam.”

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Posted 2 years ago

“Great service from start to finish Our installation engineer was absolutely brilliant 🤩”

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Posted 2 years ago

“Pod point installation was great & worked really well in the first 6months, however this last couple of months I've had nothing but on going issues. communication with Pod point has been appalling, I have emailed them constantly about an on going issues with my car not charging through the night, where my husband and I have been up most of of the night resetting the pod point and and timings on our phones to resolve the issue, but to no avail. The pod point losses signal & has been reset by pod point once they picked up the email (a few days later). In the mean time my husband & I have to drive my car to the nearest charging station at 3am to charge my car so I can go to work. Shocking I am still having issues which have not been resolved. My car is great but the service with pod point is shocking & are very slow in responding to issues, its also costing me more money to charge the car as well as paying for the charger at home that I can NOT USE?”

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Posted 2 years ago

“Engineer was very friendly helpful and informative”

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Posted 2 years ago

“A very easy and fast process from beginning to end”

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Posted 2 years ago

“The installer was very friendly and polite, he explained what he was doing and got on with it. Nice bloke.”

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Posted 2 years ago

“Overall excellent experience with Pod Point, though I found the initial fact finding form difficult the worst bit of the process. It kept on going back to the beginning and I’d have to enter all the photos again. Everything else was no problem. Installation great and the app works fine.”

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Posted 2 years ago

“An appointment agreed which suited me, nice and considerate installer”

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Posted 2 years ago

“Punctual, explained siting options and when job finished made sure I was satisfied the system worked and that I understood how to set up the App. Very happy with the installation.”

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Posted 2 years ago

“Your technician was great, informative and very personable. The installation looks great!”

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Posted 2 years ago

“Excellent installation - professional friends and efficient”

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Posted 2 years ago

“Mike did a clean and professional job, explaining everything as he went on. He got me started on PodPoint app. All working smoothly. The whole process from initial enquiry to installation was straightforward.”

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Posted 2 years ago

“Easy to work with and have a great communication/ update system”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews