Timescale from payment (they take your money up front) to installation was 2-3 times what was originally quoted when I booked & paid. Engineers were always late or missed appointments entirely. PodPoint generally took a week to reply to e-mails and then only did so when chased. Customer Service in general has been consistently abysmal. In my case there was some additional work which needed doing beyond the standard installation, but the price they charged for this was astronomical - equivalent to an hourly rate of more than £180 per person for some fairly basic building work using minimal materials. When the work was finally finished I was left with an unsealed hole in my house's brickwork where rainwater could enter as well as some other minor damage. Unfortunately, because they take almost £1,000 up front, I felt inclined to see it through rather than demand a refund early on at the first signs of trouble. I wish I'd gone for the refund, because it just got worse and worse the more I had to deal with them.