Where to start. Support is a nightmare to get hold of. Over an hour and a half on the phone to get an update on my support case. Installed the charger however didn't set it up to work with our solar system that was pretty obvious we had solar. Then the charger filled with water. Logged another job only for them to close the case without it being fixed. Now charger is dead. Another call to Pod-Point and again another case. Had to spend £25 to charge the car at a public charge point....as a gesture they topped up our account with £15....thanks!!! Wish to God I had never gone with Pod-Point. Nothing but issues since the start. You cannot email them. You have to find the hidden form, hidden in their support documents, to raise a request or sit on the phone to get a case logged. Shocking support seeing as I warned them weeks ago water was getting into the charger.