Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and installation”

Helpful Report

Posted 2 years ago

“Very helpful installer. Explained everything and installed things perfectly”

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Posted 2 years ago

“Easy to order, very quick installation after order (within 7 days), prompt arrival by the installer and a very neat job. Very happy with the whole experience”

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Posted 2 years ago

“Organising the installation was straight forward. On the day the workman rang to give and estimated time of arrival, and did all the work with minimal fuss. It was all very straight forward.”

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Posted 2 years ago

“The installation was fine and very quick after ordering, the ordering experience was beyond poor”

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Posted 2 years ago

“Everything was explained really well on what charger I would need & the installation was perfect as first class service all round”

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Posted 2 years ago

“So far so good. Apart from the delay in installation, everything seems to be going well. The partnership with EdF is looking good albeit we aren't on their EV tariff yet. The installation itself went very well. Just got to get to grips with the features on the unit.”

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Posted 2 years ago

“A great service. Very fast installation and good run through on how to use the point.”

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Posted 2 years ago

“This is a post sales, pre installation review. Communication is very poor. Despite having been paid £1200 it took a couple of days for any communication. I replied twice via return email, can't get through by phone and sent a message via the website to which I was promised communication within 2 days. They failed. Soon I will have no option bit to request my bank process a charge back and find another company. If anything changes I'll update this review.”

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Posted 2 years ago

“Very poor responses to emails, and once arranged installation needed 2 visits. Charger ordered at same time as car, car was delivered before charger and I could charge car. Overall not a great experience”

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Posted 2 years ago

“Good and efficient”

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Posted 2 years ago

“I was contacted the night before, confirming my appointment and time of arrival, Lee the install engineer, was excellent and fully explained what he was going to carry out and how the charger works”

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Posted 2 years ago

“The engineer was amazingly helpful - cleaned up and very considerate of my Working-from-home needs”

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Posted 2 years ago

“The questionnaire for installation I felt like I had to jump through a lot of hoops! They fit me in for installation super quickly and our installer Matt was lovely really quick and explained everything really well so I am pleased with my purchase! :)”

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Posted 2 years ago

“100% clean and perfection.”

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Posted 2 years ago

“Ethan was excellent from the start polite and curteous and explained everything he was going to do :)”

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Posted 2 years ago

“I can't fault Pod Point. A highly efficient and proactive team who arranged for the installation and a very pleasant and professional guy who did the installation neatly and well. Product itself is also neat, modern and unobtrusive. Good all round.”

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Posted 2 years ago

“Very good experience from ordering to installation. Good communication from all departments.”

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Posted 2 years ago

“Getting hold of Podpoint is hard on the phone and emails take a while to be responded to. However the installer on the day was great”

Helpful Report

Posted 2 years ago

“The whole process from payment to submitting the online site survey and the installation itself were a breeze. I was offered an installation appointment just 3 days after I initially purchased the PodPoint. My installer, Sean, arrived on time, was extremely professional and got the job done very quickly. He also showed me how to use the charger and gave me all required documentation. Extremely happy with the whole PodPoint experience and thoroughly recommend.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews