Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and professional staff.”

Helpful Report

Posted 2 years ago

“Just had a EV CHARGER installed today The engineer was excellent and very polite and professional. He explained everything to me and go through everything how to use the charger. I am very pleased with the service and the job finished.”

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Posted 2 years ago

“Arrived promptly (earlier than website indicated), efficient installation. This was a cancellation, original date was rather far out from order. Your call centre has long wait times.”

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Posted 2 years ago

“Service has been very good so far”

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Posted 2 years ago

“Very fast turn around, great communication and really impressed with the install!”

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Posted 2 years ago

“It took 3 weeks to install after payment was made, which is too long. Installation was smooth, but insufficient time was given to demonstrate it in operation. I used it immediately to charge my car, but at the end of a full charge the lead could not be released from the solo 3. For 20 mins I tried all the suggestions in the helpline before it eventually could be unplugged.”

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Posted 2 years ago

“Easy to book, turned up well within timeslot given. Easy, mess free and easy set up from there. All good”

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Posted 2 years ago

“Jonny was very professional and pleasant during the installation of the pod point.”

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Posted 2 years ago

“Thanks to the good work of Harry and Gareth the final installation went very smoothly”

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Posted 2 years ago

“Estimated time of arrival would be advantages”

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Posted 2 years ago

“Installation engineer arrived as per appointment. Very personable gent who was most helpful throughout. Explained how to use via app etc. First Class”

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Posted 2 years ago

“Excellent service from start to finish. Team kept in contact, went through all details, offered to help with application. Nothing was too much trouble all turned around in two days!! Installer, Nilesh was beautifully mannered, tidy and expert at his job.”

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Posted 2 years ago

“Liam arrived on time and did a great job. Car is charging now and we’re looking forward to going electric.”

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Posted 2 years ago

“Good friendly service and made sure I understood everything about ev charging.”

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Posted 2 years ago

“The whole process from ordering took far too long. Communications from the Pod Point team was / is exceptionally poor. I had 2 cancelled installations. Finally installed yesterday by a very nice installer. First charge last night but charger failed to fully charge my car”

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Posted 2 years ago

“Great service and easy to use product. Purchased on the Tuesday and installed the next day! The only gripe is the tracking of the installer didn’t actually update but he was here on schedule anyway”

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Posted 2 years ago

“excellent service, great communication and speedy installation.”

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Posted 2 years ago

“Installation was performed efficiently and professionally, even in the rain. Impressed by the results.”

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Posted 2 years ago

“Super smooth process and quick installation. Can't find fault.”

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Posted 2 years ago

“Smooth and simple planning and installation from start to finish. Dillon the installer did a fantastic job, very neat, tidy and cleaned all the debris and rubbish away from drilling. Even went as far as hoovering up after he had finished and then explained the work he had completed and how the product works.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews