The original installation went ahead as planned but you were unable to commission the unit until a bonding certificate had been provided. A certificate was provided (on 3 separate occassions) yet 8 days later I have still not been commissioned - despite over 20 lengthy calls (mostly sitting in automated queues or being bounced around until the call drops), numerous emails and various promises that it was going to be / had been resolved. This has to be one of the worst customer experiences ever and its still not resolved. The post installation service is a shambles. I am not sure this company actually knows what it is doing. Are they just pushing out units, taking public funding and then leaving users high and dry?