Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,125 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation was excellent - very professional and efficient”

Helpful Report

Posted 2 years ago

“Order process easy to complete, we were offered an appointment to fit the Pod Point 2 days after ordering. The engineer called to say what time he would arrive, he explained what he needed to do and the fitting was carried out in 2.5 hours. The work area was left very clean on completion and he explained how to use it. Excellent all round experience.”

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Posted 2 years ago

“Superb instalation in very tough rain conditions.”

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Posted 2 years ago

“Brilliant service from start to finish, couldn’t be happier.”

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Posted 2 years ago

“Excellent installer. Very friendly and kept the work areas clean and tidy. Couldn't have asked for a better service.”

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Posted 2 years ago

“Am very impressed from start to finish. Was really quick to order and the website was easy to use.”

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Posted 2 years ago

“I had to chase to book a slot. Technician was late with no communication.”

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Posted 2 years ago

“Smooth process from pre-order to installation. Neat installation exactly as I requested. Very Happy.”

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Posted 2 years ago

“Very efficient home install. Install team first class Scheduling not very proactive had to chase up a couple of times”

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Posted 2 years ago

“The whole process to try and get a Podpoint technician out has taken over a month. I had to try charging it on another charger, take photos, call in several times before I was referred on to the technical support team who now just keep sending an automated email with dates I can't be at home rather than picking up the phone and booking a time which would take about 5 minutes. I also can not comprehend why it takes over 24 hours for the next email to come through, by which time the dates I've given are probably no longer convenient. Quite frankly the process is shambolic. I most certainly wouldn't be recommending anyone else to choose Podpoint for their home charger. ”

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Posted 2 years ago

“Pod point installed where I indicated and very neat, however the engineer didn't check the cable would reach the cars charging point correctly, basics 101. I also requested power surge protection which was missing. Contacted engineer immediately who was more worried about his next appointment than sorting mine out, said he checked it would reach but he went to the wrong side of the car and didn't ask me but instead assumed. Cant get hold of anyone in customer services as constantly on hold which is infuriating, been dropped out once when I got to caller 4 from 13, now trying again so even more angry. Engineer replied via text saying I will be contacted. What has happened to coming back and putting it right like a decent trades person would? Appalling customer service considering the cost of the installation.”

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Posted 2 years ago

“Ellis sent me a text first thing and turned up when he said he would. Installation was smooth and the work all looks very neat. Thorough testing of the system at the end. All done in 3 hours for a 3-phase installation - really can’t complain.”

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Posted 2 years ago

“Terrible installation experience: impossible to find contact details on the website, emails take an age to receive a response to, fitting v poorly arranged.”

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Posted 2 years ago

“Easy to order, provide installation requirements and extremely quick turn around. Very polite local installer.”

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Posted 2 years ago

“Excellent installation. From moment our installer arrived he was Courteous and professional throughout. He took extra care to ensure the installation not only worked well but looked pleasing too.”

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Posted 2 years ago

“The original installation went ahead as planned but you were unable to commission the unit until a bonding certificate had been provided. A certificate was provided (on 3 separate occassions) yet 8 days later I have still not been commissioned - despite over 20 lengthy calls (mostly sitting in automated queues or being bounced around until the call drops), numerous emails and various promises that it was going to be / had been resolved. This has to be one of the worst customer experiences ever and its still not resolved. The post installation service is a shambles. I am not sure this company actually knows what it is doing. Are they just pushing out units, taking public funding and then leaving users high and dry?”

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Posted 2 years ago

“Excellent customer service from installer Tony. Did a fantastic job”

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Posted 2 years ago

“Installation was very good and efficient.”

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Posted 2 years ago

“Very helpful, professional and timely appointment, thanks”

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Posted 2 years ago

“All very good and easy apart from response times to emails could use some work”

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Posted 2 years ago

Pod is rated 4.6 based on 36,125 reviews