Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service”

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Posted 2 years ago

“Very bad to get them contacted. Customer care is not very helpful”

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Posted 2 years ago

“Excellent, very friendly and very clean tidy job. Definitely recommend.”

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Posted 2 years ago

“Arrived as scheduled, neat installation, work completed quickly, usage described.”

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Posted 2 years ago

“Ethan was very professional, turned up exactly on time and carried out the work to a high standard.”

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Posted 2 years ago

“The process took a while but got there in the end. The installation was straight forward enough as I had already run cables for installer. Order in plenty of time. Appox 2 Months ahead of when you need it.”

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Posted 2 years ago

“Great Service - Polite installer”

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Posted 2 years ago

“Excellent service and the guy who installed was very professional, pleasant and polite.”

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Posted 2 years ago

“Super swift and efficient. But I did not like the online form for the installation team. It was a bit of a pain!”

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Posted 2 years ago

“The installer was excellent, very supportive , effecient and great communicaiton.”

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Posted 2 years ago

“Installation was excellent - very professional and efficient”

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Posted 2 years ago

“Order process easy to complete, we were offered an appointment to fit the Pod Point 2 days after ordering. The engineer called to say what time he would arrive, he explained what he needed to do and the fitting was carried out in 2.5 hours. The work area was left very clean on completion and he explained how to use it. Excellent all round experience.”

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Posted 2 years ago

“Superb instalation in very tough rain conditions.”

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Posted 2 years ago

“Brilliant service from start to finish, couldn’t be happier.”

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Posted 2 years ago

“Excellent installer. Very friendly and kept the work areas clean and tidy. Couldn't have asked for a better service.”

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Posted 2 years ago

“Am very impressed from start to finish. Was really quick to order and the website was easy to use.”

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Posted 2 years ago

“I had to chase to book a slot. Technician was late with no communication.”

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Posted 2 years ago

“Smooth process from pre-order to installation. Neat installation exactly as I requested. Very Happy.”

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Posted 2 years ago

“Very efficient home install. Install team first class Scheduling not very proactive had to chase up a couple of times”

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Posted 2 years ago

“The whole process to try and get a Podpoint technician out has taken over a month. I had to try charging it on another charger, take photos, call in several times before I was referred on to the technical support team who now just keep sending an automated email with dates I can't be at home rather than picking up the phone and booking a time which would take about 5 minutes. I also can not comprehend why it takes over 24 hours for the next email to come through, by which time the dates I've given are probably no longer convenient. Quite frankly the process is shambolic. I most certainly wouldn't be recommending anyone else to choose Podpoint for their home charger. ”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews