Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,125 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing was communicated very well, and the installation was good, and the installer was very good.”

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Posted 2 years ago

“Very quick and professional installation.”

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Posted 2 years ago

“All went very smoothly, with helpful staff. Only issue was trying to load the photos onto the pre installation website. It kept saying files too large.”

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Posted 2 years ago

“Good service & prompt appointment”

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Posted 2 years ago

“Excellent installation. Took some chasing to get an install date.”

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Posted 2 years ago

“Excellent. Installation went smooth.”

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Posted 2 years ago

“Even though i am still not able to use my charger as my electricity supplier is required to change fuse to a bigger size the installation was very good .My only negative point is communication was not very good in updating me when the above issue will be sorted out.I had to email a few weeks later to Pod point to ask what is happening,as no communication regarding this matter.Its very frustrating when you cant use something due to the appalling level of service from Northern power i feel like iam living in France where everything takes forever,well saying that we are going that way as nothing seems to get done or sorted these days living in the UK”

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Posted 2 years ago

“Great experience overall. Bloke was polite and fast and very informative”

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Posted 2 years ago

“Great installation, very clean and tidy and swift.”

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Posted 2 years ago

“Very thoroughly and neatly done, taking the time to explain how the system worked before departing.”

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Posted 2 years ago

“Ordering from pod point was simple and an important aspect for pod point is that you pay for everything up front. The customer service to arrange for the installation thereafter has been abysmal to the extent I thought I was being subject to a scam. I ordered my charger on 6th November and as I write this review - 29th Dec, installation is only partially complete. Key issues to be aware of are as follows: Following completion of the site survey the process for confirmation of cable routing / unit placement requires the customer to constantly chase up, you never speak to the same person twice, it takes between 30 and 70 mins to get through to someone who often cannot assist and the promised call backs are never made. Emails go unanswered and advice is inconsistent. For example, I was advised to buy the armoured and data cable as I had a section of cable that had to be routed underground externally and given links to some websites and data sheets and procured accordingly. I was then advised that pod point couldn’t verify I had bought the correct grades and it would be advisable for pod point to procure the cable on my behalf and have it delivered. Having spent over £100 on cable I then had to pay another £160 for pod point to procure the cable - if only they had offered this service in the first place! When I finally managed to get an installation date and an installer turned up he appeared unhappy with the site survey. He asked me about my incoming water supply and wanted to verify earth bonding of the water pipe. I advised that the incoming supply was plastic and this was n/a but as he needed to confirm this for himself he would do a test. He performed a test which he said proved the pipe needed earth bonding. I asked him to explain this - what test had he done/ acceptance criteria etc. so that I could discuss with my electrician but no explanation was given. The installation continued but I was advised that the charger would not be fully commissioned until I had earth bonded the water supply. Speaking to pod point did not help resolve the situation and I was left confused as to why this had not been a key aspect of verification during the pre install survey? The installer advised that this issue was a recurring problem. I called my own electrician and now know that the installer should have clarified that he was performing an earth impedance test and shown me the result. To date I am not clear what test the installer performed. I then arranged for my electrician to come to the house when the installer was due to return to complete the job so they could discuss the issue but the installer never turned up and no contact from pod point to advise why. I phoned them and after another 30 min wait was advised the installer had called in sick. My electrician performed an earth impedance test which returned a value demonstrating that the supply is plastic and we have sent the results of this along with the electrical certificate for the house which also states that the incoming supply is plastic pipe work. I am currently awaiting confirmation that this will be sufficient evidence to enable the install to be completed and the charger commissioned. If your water supply earth bonding is not accessible for visual verification, ensure you have the details of your water supply pipe work available and speak to pod point about any on site verification with regards to earth bonding prior to install as this will take up valuable time on the day. The gas supply earth bond was easy to check as it could be viewed adjacent to the meter. I have sympathy for the phone operators who have a varied degree of knowledge and are often unable to assist with queries or offer any form of escalation to more experienced member of the team during a call. Very frustrating and very dissatisfied with the service provided and as yet, I am unable to comment on the performance of the charger itself as the work is incomplete.”

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Posted 2 years ago

“The ordering and booking process was good. The installation on the day was fantastic.”

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Posted 2 years ago

“I separately organised for our local electrical company (who is also a pod point installer) to do all the preparatory work. I then ordered the charger from pod point and explained it would be a very simple installation since all the preparatory work was already scheduled. I asked whether the same electrical company could do the installation of the charger. 1. My order could not progress until I could photograph the finished electrical preparatory work. Why couldn't pod point call the electrical company (who is one of their installers) to confirm what they were doing and what would remain to be done to connect the charger? As a result we went extra weeks with a car without charger 2. Having had the preparatory work done and then submitted the photos, we waited 6 weeks before anything happened. 3. Then an installer had to come just to inspect the preparatory work that had been done - he could have just called the local electrical company. 4. There are multiple deliveries over the next few days with little or no warning. Luckily I was at home that entire week - had I not been at home one of those days, the whole process would have been further delayed. 5. The installer turns up. He asks why I didn't just get the local company who did the preparatory work to do the installation since he knows they are an approved installer and they are much closer to our house. You can imagine my frustration when he tells me this since that is exactly what I had tried to tell Pod Point multiple times 6. The installer leaves with my garage now covered in dust from the drilling, bits of cable and plastic packaging on the floor and empty cardboard boxes lying around. I don't usual bother writing reviews but my experience was so poor I feel like others need to be warned”

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Posted 2 years ago

“From order to installation took just a few days and all went well on the day of insallation.”

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Posted 2 years ago

“Great. Simple, quick. Awesome.”

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Posted 2 years ago

“It took too long to arrange for eletrical and ground work team to carry out work that needed to be done for the installation of the charging point. Response to emails were too slow.”

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Posted 2 years ago

“Prompt, friendly, efficient and professional service throughout.”

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Posted 2 years ago

“Very professional and courteous installation engineer, installed the pod point charger in a fast efficient and clean manner.”

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Posted 2 years ago

“Engineer was so helpful for the installation instructions”

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Posted 2 years ago

“Very professional”

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Posted 2 years ago

Pod is rated 4.6 based on 36,125 reviews