Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering from pod point was simple and an important aspect for pod point is that you pay for everything up front. The customer service to arrange for the installation thereafter has been abysmal to the extent I thought I was being subject to a scam. I ordered my charger on 6th November and as I write this review - 29th Dec, installation is only partially complete. Key issues to be aware of are as follows: Following completion of the site survey the process for confirmation of cable routing / unit placement requires the customer to constantly chase up, you never speak to the same person twice, it takes between 30 and 70 mins to get through to someone who often cannot assist and the promised call backs are never made. Emails go unanswered and advice is inconsistent. For example, I was advised to buy the armoured and data cable as I had a section of cable that had to be routed underground externally and given links to some websites and data sheets and procured accordingly. I was then advised that pod point couldn’t verify I had bought the correct grades and it would be advisable for pod point to procure the cable on my behalf and have it delivered. Having spent over £100 on cable I then had to pay another £160 for pod point to procure the cable - if only they had offered this service in the first place! When I finally managed to get an installation date and an installer turned up he appeared unhappy with the site survey. He asked me about my incoming water supply and wanted to verify earth bonding of the water pipe. I advised that the incoming supply was plastic and this was n/a but as he needed to confirm this for himself he would do a test. He performed a test which he said proved the pipe needed earth bonding. I asked him to explain this - what test had he done/ acceptance criteria etc. so that I could discuss with my electrician but no explanation was given. The installation continued but I was advised that the charger would not be fully commissioned until I had earth bonded the water supply. Speaking to pod point did not help resolve the situation and I was left confused as to why this had not been a key aspect of verification during the pre install survey? The installer advised that this issue was a recurring problem. I called my own electrician and now know that the installer should have clarified that he was performing an earth impedance test and shown me the result. To date I am not clear what test the installer performed. I then arranged for my electrician to come to the house when the installer was due to return to complete the job so they could discuss the issue but the installer never turned up and no contact from pod point to advise why. I phoned them and after another 30 min wait was advised the installer had called in sick. My electrician performed an earth impedance test which returned a value demonstrating that the supply is plastic and we have sent the results of this along with the electrical certificate for the house which also states that the incoming supply is plastic pipe work. I am currently awaiting confirmation that this will be sufficient evidence to enable the install to be completed and the charger commissioned. If your water supply earth bonding is not accessible for visual verification, ensure you have the details of your water supply pipe work available and speak to pod point about any on site verification with regards to earth bonding prior to install as this will take up valuable time on the day. The gas supply earth bond was easy to check as it could be viewed adjacent to the meter. I have sympathy for the phone operators who have a varied degree of knowledge and are often unable to assist with queries or offer any form of escalation to more experienced member of the team during a call. Very frustrating and very dissatisfied with the service provided and as yet, I am unable to comment on the performance of the charger itself as the work is incomplete.”

Helpful Report

Posted 2 years ago

“The ordering and booking process was good. The installation on the day was fantastic.”

Helpful Report

Posted 2 years ago

“I separately organised for our local electrical company (who is also a pod point installer) to do all the preparatory work. I then ordered the charger from pod point and explained it would be a very simple installation since all the preparatory work was already scheduled. I asked whether the same electrical company could do the installation of the charger. 1. My order could not progress until I could photograph the finished electrical preparatory work. Why couldn't pod point call the electrical company (who is one of their installers) to confirm what they were doing and what would remain to be done to connect the charger? As a result we went extra weeks with a car without charger 2. Having had the preparatory work done and then submitted the photos, we waited 6 weeks before anything happened. 3. Then an installer had to come just to inspect the preparatory work that had been done - he could have just called the local electrical company. 4. There are multiple deliveries over the next few days with little or no warning. Luckily I was at home that entire week - had I not been at home one of those days, the whole process would have been further delayed. 5. The installer turns up. He asks why I didn't just get the local company who did the preparatory work to do the installation since he knows they are an approved installer and they are much closer to our house. You can imagine my frustration when he tells me this since that is exactly what I had tried to tell Pod Point multiple times 6. The installer leaves with my garage now covered in dust from the drilling, bits of cable and plastic packaging on the floor and empty cardboard boxes lying around. I don't usual bother writing reviews but my experience was so poor I feel like others need to be warned”

Helpful Report

Posted 2 years ago

“From order to installation took just a few days and all went well on the day of insallation.”

Helpful Report

Posted 2 years ago

“Great. Simple, quick. Awesome.”

Helpful Report

Posted 2 years ago

“It took too long to arrange for eletrical and ground work team to carry out work that needed to be done for the installation of the charging point. Response to emails were too slow.”

Helpful Report

Posted 2 years ago

“Prompt, friendly, efficient and professional service throughout.”

Helpful Report

Posted 2 years ago

“Very professional and courteous installation engineer, installed the pod point charger in a fast efficient and clean manner.”

Helpful Report

Posted 2 years ago

“Engineer was so helpful for the installation instructions”

Helpful Report

Posted 2 years ago

“Very professional”

Helpful Report

Posted 2 years ago

“Installer came on the correct day👍 but didn’t complete the job as I was told he would. Tried to call but the phone was put down on me 😩”

Helpful Report

Posted 2 years ago

“Ordering on the web site - easy Then negotiations about extra cable, groundworks, RCBOs etc all very difficult, always a long wait in the phone queue, never spoke to the same person twice, no response to emails, charged the wrong amount for extra cable!”

Helpful Report

Posted 2 years ago

“Jim was great, very friendly and cheerful. Knew what he was doing and got straight to it. Great job.”

Helpful Report

Posted 2 years ago

“I cancelled my order this week after waiting for 2 weeks for someone to schedule my installation (or even call/email me to discuss it). On my last call (of three) with them (waited for 75 mins on the support line, 17th in the queue), I was told that my install was non-standard and they would need to take that in to account when scheduling. Non-standard was 1 extra metre of cable !! The word 'would' clearly meant that they hadn't bothered to try and schedule it yet. When I said I'd better cancel the order they immediately said ok we'll sort it out and jumped off the phone as quickly as possible. My guess is that they are very understaffed.”

Helpful Report

Posted 2 years ago

“Smooth process, clearly described and delivered by your engineer”

Helpful Report

Posted 2 years ago

“months of complete stress / disappointment and poor service. 3 cancellations 2 inspections completed over 2 months. Installation was not possible due to a tile that needed to be removed. Honestly the worst experience I’ve had with any company. The first cancellation was due to being sick, the second cancellation the guy left the job. The third cancellation the engineer went on maternity leave. The first inspection was not completed properly so needed a second inspection. After numerous dates and time wasted, pod point did another inspection, this time they were happy and provided an installation date. Engineer/inspector was the same guy as installers (Anthony) he was very rude to my elderly parents. On installation day, he wanted £750 cash to do the job or threatened to leave. Today i’ve tried cancelling this job to be given a refund, however when calling customer services, they are unable to do anything except speak to the manager Bob Harris who refuses to answer my calls or address this issue. The same person who has been my account manager through all these problems. We have been completely let down by podpoint. There is no complaints procedure. I’ve wasted hours of my time trying to sort this out. Save yourselves the hassle and don’t use this company. Our job is straight forward on the ground floor. Yet months of disappointment has left me feeling very let down.”

Helpful Report

Posted 2 years ago

“The lads came exactly on time, showed Location of installation which was done to excellent standard with no mess and quick time”

Helpful Report

Posted 2 years ago

“Fast and efficient. Explained use after installation.”

Helpful Report

Posted 2 years ago

“Relatively easy process- lad who’s fitted it was really good”

Helpful Report

Posted 2 years ago

“Service is good once you get through - the queue is horrendous and unfortunately my installations were cancelled a couple of times. But in general, a good turnaround from order to response. The installation was great - Prakash was kind and very knowledgeable. He explained everything well and I’d definitely recommend his service. Thank you Prakash.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews