Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,125 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer came on the correct day👍 but didn’t complete the job as I was told he would. Tried to call but the phone was put down on me 😩”

Helpful Report

Posted 2 years ago

“Ordering on the web site - easy Then negotiations about extra cable, groundworks, RCBOs etc all very difficult, always a long wait in the phone queue, never spoke to the same person twice, no response to emails, charged the wrong amount for extra cable!”

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Posted 2 years ago

“Jim was great, very friendly and cheerful. Knew what he was doing and got straight to it. Great job.”

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Posted 2 years ago

“I cancelled my order this week after waiting for 2 weeks for someone to schedule my installation (or even call/email me to discuss it). On my last call (of three) with them (waited for 75 mins on the support line, 17th in the queue), I was told that my install was non-standard and they would need to take that in to account when scheduling. Non-standard was 1 extra metre of cable !! The word 'would' clearly meant that they hadn't bothered to try and schedule it yet. When I said I'd better cancel the order they immediately said ok we'll sort it out and jumped off the phone as quickly as possible. My guess is that they are very understaffed.”

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Posted 2 years ago

“Smooth process, clearly described and delivered by your engineer”

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Posted 2 years ago

“months of complete stress / disappointment and poor service. 3 cancellations 2 inspections completed over 2 months. Installation was not possible due to a tile that needed to be removed. Honestly the worst experience I’ve had with any company. The first cancellation was due to being sick, the second cancellation the guy left the job. The third cancellation the engineer went on maternity leave. The first inspection was not completed properly so needed a second inspection. After numerous dates and time wasted, pod point did another inspection, this time they were happy and provided an installation date. Engineer/inspector was the same guy as installers (Anthony) he was very rude to my elderly parents. On installation day, he wanted £750 cash to do the job or threatened to leave. Today i’ve tried cancelling this job to be given a refund, however when calling customer services, they are unable to do anything except speak to the manager Bob Harris who refuses to answer my calls or address this issue. The same person who has been my account manager through all these problems. We have been completely let down by podpoint. There is no complaints procedure. I’ve wasted hours of my time trying to sort this out. Save yourselves the hassle and don’t use this company. Our job is straight forward on the ground floor. Yet months of disappointment has left me feeling very let down.”

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Posted 2 years ago

“The lads came exactly on time, showed Location of installation which was done to excellent standard with no mess and quick time”

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Posted 2 years ago

“Fast and efficient. Explained use after installation.”

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Posted 2 years ago

“Relatively easy process- lad who’s fitted it was really good”

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Posted 2 years ago

“Service is good once you get through - the queue is horrendous and unfortunately my installations were cancelled a couple of times. But in general, a good turnaround from order to response. The installation was great - Prakash was kind and very knowledgeable. He explained everything well and I’d definitely recommend his service. Thank you Prakash.”

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Posted 2 years ago

“The installation engineer was on time and was friendly, helpful and carried out the installation quickly and efficiently. He took the time to set up the system and guide me through the process of using the app.”

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Posted 2 years ago

“Fantastic installation, very nice guy fitted it, very good at his job, very happy with the tidy end result”

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Posted 2 years ago

“The communication and changing of installation dates could use some improvement. The installation itself was great. The installer did a fantastic and very neat job. He then took his time to ensure I was confident and happy with how to operate the pod.”

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Posted 2 years ago

“Minimum lead time as compared to other brands.”

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Posted 2 years ago

“Professional & speedy installation”

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Posted 2 years ago

“Excellent service. Arrived promptly, didn’t take long to install and very tidy.”

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Posted 2 years ago

“Very good service and quick installation after ordering.”

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Posted 2 years ago

“Great advice on placing the charger, neat and efficient work. Great job.”

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Posted 2 years ago

“Excellent Communication”

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Posted 2 years ago

“Insulation was fast and simple engineer cleaned up after himself very tidy insulation”

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Posted 2 years ago

Pod is rated 4.6 based on 36,125 reviews