Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

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“The installation engineer was on time and was friendly, helpful and carried out the installation quickly and efficiently. He took the time to set up the system and guide me through the process of using the app.”

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Posted 2 years ago

“Fantastic installation, very nice guy fitted it, very good at his job, very happy with the tidy end result”

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Posted 2 years ago

“The communication and changing of installation dates could use some improvement. The installation itself was great. The installer did a fantastic and very neat job. He then took his time to ensure I was confident and happy with how to operate the pod.”

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Posted 2 years ago

“Minimum lead time as compared to other brands.”

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Posted 2 years ago

“Professional & speedy installation”

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Posted 2 years ago

“Excellent service. Arrived promptly, didn’t take long to install and very tidy.”

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Posted 2 years ago

“Very good service and quick installation after ordering.”

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Posted 2 years ago

“Great advice on placing the charger, neat and efficient work. Great job.”

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Posted 2 years ago

“Excellent Communication”

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Posted 2 years ago

“Insulation was fast and simple engineer cleaned up after himself very tidy insulation”

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Posted 2 years ago

“Great customer service from a knowledgeable and professional installer.”

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Posted 2 years ago

“Installation was rushed by your operative "Frank". The installation around the meter area is ugly and I'm not sure it meets the requisite regulations. The mains splitter/terminal box is mounted directly to the wall along with your cutout. Normally I would have expected these devices to be mounted on a separate meter board. All the meter seals have been removed and I assume I've now got to get EDF to replace them.”

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Posted 2 years ago

“Kevin, our installer, identified the best route for the cable and then set about installing our home charger with the minimum of fuss. A few hours later, it was up and running.”

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Posted 2 years ago

“Excellent job. Showed me exactly how it would be installed, did the job quickly and neatly and finally explained how it all worked. Very happy. Would recommend”

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Posted 2 years ago

“Brilliant from start to finish. Quick and Easy Process.”

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Posted 2 years ago

“Excellent service. Good job done.”

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Posted 2 years ago

“Can’t thank the engineer Carl enough, so helpful and really friendly. Getting hold of the office was difficult at times but once did get hold of someone they too were very helpful.”

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Posted 2 years ago

“We are happy with our Pod Point charger, it has been fitted neatly and fully charges our Hybrid car in two hours. We live in a 1930s semi that has a typical looped Earth system. It was a little disappointing that the earth was only tested at the end of the installation where it was found to be below the required level. We then had a delay of 2 or 3 weeks to get this fixed before the installation could be finished. You also need more staff on the phone, regularly on hold for 30 minutes”

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Posted 2 years ago

“The ordering process found it difficult to handle our very rural location and this also had an impact on the installation. The electrician was thorough, cautious and constrained by expectations of the ‘fit’ that were not relevant to our situation. The tethered podpoint charger is not as neat as its untethered counterpart.”

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Posted 2 years ago

“Annoying phone service. Paid when trying to establish contact with your website with photos the site kept crashing. Couldnt speak to anyone to advise of this problem. Sent e mails x 2. Eventually hear back and asked for a surveyor to attend our property to take photos to support installation. Engineer/surveyor booked for 1100 on Monday 18.12.23. Turned up promptly at 1100. After a quick examination of the location, the engineer advised he could fit the charger on the day We were naturally overjoyed at this news as installation could potentially have dragged into New Year. Engineer was very efficient and provided my wife with a detailed explanation of how to operate the charger. What had started as a poor experience with Podpoint was thankfully improved with the actual efficient prompt installation which helped reverse our initial thoughts.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews