Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Graham very professional, efficient and prompt.”

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Posted 2 years ago

“The technician was really helpful and thorough.”

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Posted 2 years ago

“Very good.”

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Posted 2 years ago

“The installation on the day was great, good communication, neat, tidy, well explained. The initial booking experience was great, but the problem arose when i also wanted to book a second installation at a different address. Upon advice from Pod Point, i put the booking in using a separate email address, however, their system got completely confused and changed my original appointment to the second address. Email responses to solve this were poor and slow, in the end i had to ring and wait for 90 minutes to speak to someone who resolved it for me.”

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Posted 2 years ago

“Very helpful and friendly”

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Posted 2 years ago

“Great fitter, timely, tidy and explained everything”

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Posted 2 years ago

“All contact online. Installation booked quickly and installation carried out efficiently.”

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Posted 2 years ago

“The process was mainly fine. I was not happy with the initial installation visit as the contractor did not appear keen to undertake the work and found fault with the water bonding. Had he taken a few minutes to lift a (loose) floorboard, he would have seen that the supply pipe was plastic and no bonding was needed. We incurred additional costs, calling in an electrician, to demonstrate this. The second installation visit was also unsuccessful as the contractor arrived without the charging unit. However, sensibly, he installed most of the cabling so that the third visit finally installed the charger.”

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Posted 2 years ago

“Placed order easily enough although they over-promised speed of delivery a little. They missed a loop supply in the online survey (done twice) which means that the energy supplier must check suitability. This looped supply was obvious in the audit and spotted by the 1st installation engineer immediately. This issue around the survey is quite important as it could have meant that my property was unsuitable for installation. It also wasted 2 weeks. Then organisational problems within POD POINT become apparent. Contacting the energy supplier to organise another survey was only done when seeing nothing happening I pushed PP (again lost weeks). Responding to the ok to proceed from the power supplier again did not happen until I chased. When I was told they had been told there was a problem and then that they had not received any info. Both were untrue as I had been on the email from the power supplier to PP and followed it up separately myself (again lost weeks all the while I am using local charge points at cost and inconvenience. The complaint procedure is slow and 1st response is, predictably, to reject. Then with some persistence, they offered 50 pounds goodwill (or take us to court) which does not cover me for the extra charge costs let alone the inconvenience. On the plus side, both engineers that visited to install were efficient and the final installation was good. My verdict is that if everything is standard then PP will probably be ok. If any problems you have to manage them.”

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Posted 2 years ago

“Great job thanks.”

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Posted 2 years ago

“Excellent electrician who did our job today”

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Posted 2 years ago

“Excellent installation. Very polite, tidy and clear. Great job.”

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Posted 2 years ago

“Installer arrived on time, very clean and tidy professional job with no fuss !”

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Posted 2 years ago

“Solid work, can’t fault the engineer or installation, happy”

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Posted 2 years ago

“Very positive experience, the ordering process was very straightforward with the purchase and installation all completed within 2 weeks. Our installer arrived on time, was very courteous and explained it would take about 3 hours to complete. The installation was very professionally completed, neat and tidy. I would strongly recommend Podpoint to others.”

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Posted 2 years ago

“Despite the rain installed in very quick time and all explained. Well done.”

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Posted 2 years ago

“Mixed review. Despite the many photos, videos and emails exchanged, Pod Point made a mistake which delayed the installation by around 4 weeks. Still waiting for news regarding the discount I should have got by being a customer of EdF. Once the installer came and had the right equipment, the installation went well and without issue.”

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Posted 2 years ago

“Installation and setup were very straightforward and well explained. Trying to contact Podpoint is trying - 30 minute waits on the phone are standard, but once answered staff are friendly, helpful and knowledgeable.”

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Posted 2 years ago

“Very friendly installer, did a great job with both the internal fuse box arrangement and the route of the charger. Thank you!”

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Posted 2 years ago

“After an unexplained delay from payment to installation, the installation itself was carried out by a very pleasant and competent professional, who also made a very good suggestion regarding a better location for the charger. The job was expertly completed to a very high standard.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews