Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SMS to confirm arrival time, arrived on time, polite, tidy, did a thorough job, took care in appearance of running the wires, full explanation at the end. Excellent!”

Helpful Report

Posted 2 years ago

“The communication was extremely poor, with almost a week between emails asking simple questions. The ground work was not explained to us in detail, so we didn’t know what was required and ended up paying a lot of money for a very small amount of work that we could have done ourselves. There was no warning or explanation that we needed to connect the charger to WiFi, so it’s lucky our detached garage can detect our house WiFi.”

Helpful Report

Posted 2 years ago

“Professional service. Polite and tidy. Thank you.”

Helpful Report

Posted 2 years ago

“Very polite, efficient and knowledgeable.”

Helpful Report

Posted 2 years ago

“Well done to the team for making this installation seamless, and kudos to Reeves (hope that is the correct spelling) for being swift and accurate in the actual installation at home.”

Helpful Report

Posted 2 years ago

“Great service at all points of installation and ordering.”

Helpful Report

Posted 2 years ago

“Everything was really smooth from the very start to the point of installation. A very big thank you to Craig who came today to install the charger. Very professional and explained everything I needed to know.”

Helpful Report

Posted 2 years ago

“Excellent service. Knowledgeable and friendly. Good job.”

Helpful Report

Posted 2 years ago

“Very professional and courteous”

Helpful Report

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

“Very clean, tidy and efficient installation!”

Helpful Report

Posted 2 years ago

“Graham very professional, efficient and prompt.”

Helpful Report

Posted 2 years ago

“The technician was really helpful and thorough.”

Helpful Report

Posted 2 years ago

“Very good.”

Helpful Report

Posted 2 years ago

“The installation on the day was great, good communication, neat, tidy, well explained. The initial booking experience was great, but the problem arose when i also wanted to book a second installation at a different address. Upon advice from Pod Point, i put the booking in using a separate email address, however, their system got completely confused and changed my original appointment to the second address. Email responses to solve this were poor and slow, in the end i had to ring and wait for 90 minutes to speak to someone who resolved it for me.”

Helpful Report

Posted 2 years ago

“Very helpful and friendly”

Helpful Report

Posted 2 years ago

“Great fitter, timely, tidy and explained everything”

Helpful Report

Posted 2 years ago

“All contact online. Installation booked quickly and installation carried out efficiently.”

Helpful Report

Posted 2 years ago

“The process was mainly fine. I was not happy with the initial installation visit as the contractor did not appear keen to undertake the work and found fault with the water bonding. Had he taken a few minutes to lift a (loose) floorboard, he would have seen that the supply pipe was plastic and no bonding was needed. We incurred additional costs, calling in an electrician, to demonstrate this. The second installation visit was also unsuccessful as the contractor arrived without the charging unit. However, sensibly, he installed most of the cabling so that the third visit finally installed the charger.”

Helpful Report

Posted 2 years ago

“Placed order easily enough although they over-promised speed of delivery a little. They missed a loop supply in the online survey (done twice) which means that the energy supplier must check suitability. This looped supply was obvious in the audit and spotted by the 1st installation engineer immediately. This issue around the survey is quite important as it could have meant that my property was unsuitable for installation. It also wasted 2 weeks. Then organisational problems within POD POINT become apparent. Contacting the energy supplier to organise another survey was only done when seeing nothing happening I pushed PP (again lost weeks). Responding to the ok to proceed from the power supplier again did not happen until I chased. When I was told they had been told there was a problem and then that they had not received any info. Both were untrue as I had been on the email from the power supplier to PP and followed it up separately myself (again lost weeks all the while I am using local charge points at cost and inconvenience. The complaint procedure is slow and 1st response is, predictably, to reject. Then with some persistence, they offered 50 pounds goodwill (or take us to court) which does not cover me for the extra charge costs let alone the inconvenience. On the plus side, both engineers that visited to install were efficient and the final installation was good. My verdict is that if everything is standard then PP will probably be ok. If any problems you have to manage them.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews