Placed order easily enough although they over-promised speed of delivery a little. They missed a loop supply in the online survey (done twice) which means that the energy supplier must check suitability. This looped supply was obvious in the audit and spotted by the 1st installation engineer immediately. This issue around the survey is quite important as it could have meant that my property was unsuitable for installation. It also wasted 2 weeks. Then organisational problems within POD POINT become apparent. Contacting the energy supplier to organise another survey was only done when seeing nothing happening I pushed PP (again lost weeks). Responding to the ok to proceed from the power supplier again did not happen until I chased. When I was told they had been told there was a problem and then that they had not received any info. Both were untrue as I had been on the email from the power supplier to PP and followed it up separately myself (again lost weeks all the while I am using local charge points at cost and inconvenience. The complaint procedure is slow and 1st response is, predictably, to reject. Then with some persistence, they offered 50 pounds goodwill (or take us to court) which does not cover me for the extra charge costs let alone the inconvenience. On the plus side, both engineers that visited to install were efficient and the final installation was good. My verdict is that if everything is standard then PP will probably be ok. If any problems you have to manage them.