Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“initial appointment booked really quickly. excellent communication - got in contact when an earlier date became available. every member of staff we dealt with were friendly and approachable. when it came to the actual installment the guy was thorough, tidy and approachable.”

Helpful Report

Posted 2 years ago

“Everything was fine until the end. The Engineer wouldn't give us a safety certificate because of the earthing reading. After 5 days of chasing Northern Poperpoint to solve this problem, with my brand new car unusable, it turns out he made a mistake. I am now chasing Podpoint for another date to get this rectified and my car is still unusable.”

Helpful Report

Posted 2 years ago

“Tony the fitter worked hard and managed to fit and connect the charger Very friendly and excellent job done”

Helpful Report

Posted 2 years ago

“The fitter did an excellent job. Explained everything completing the job in about 2 hours in cold and wet (though not raining) weather.”

Helpful Report

Posted 2 years ago

“Bobbi our installer was superb and made sure we were fully kept upto date with the install process.”

Helpful Report

Posted 2 years ago

“Good communication. Excellent and professional installer. All willing to help and support.”

Helpful Report

Posted 2 years ago

“Great customer service.installer very helpful and explained installation very well.would recommennd this company to others”

Helpful Report

Posted 2 years ago

“Excellent service and explanation”

Helpful Report

Posted 2 years ago

“Key lock was not installed on our home pod point despite being paid for. I’ve contacted customer services several times by message and left a message on the telephone. I have not had any response apart from one message saying that my case had been passed onto “Alexander” to deal with. Not heard anything from Alexander. The installer was very good but the whole experience has been spoiled by the lack of response subsequently. The fact that the key lock has been paid for and the failure to rectify the problem gives the impression that Pod Point does not look after its customers.”

Helpful Report

Posted 2 years ago

“Excellent, the installer arrived on time, explained everything, did a superb job and left the area clean and tidy. Couldn't have asked for a better service.”

Helpful Report

Posted 2 years ago

“Installation was excellent”

Helpful Report

Posted 2 years ago

“Jonny, the engineer who completed our installation was fab - really friendly and polite. He kept us updated with when he was able to come/when to expect him. The only thing about the whole process that was frustrating was the inability to send more than a few photos on the form when planning what the installation would look like. It kept saying the files were too big and deleting our photos. After several attempts to send/submit the form, we had to give up and send it with hardly any photos which meant Jonny had to come out to assess in person. I feel like this could have saved Jonny a job/call out if the technical side of completing the Podpoint form had been better.”

Helpful Report

Posted 2 years ago

“Pleasant and professional”

Helpful Report

Posted 2 years ago

“Fully informed of arrival time, Liam was very pleasant and helpful. The work was completed to a good standard”

Helpful Report

Posted 2 years ago

“Very happy with the installer work very neat and tidy.”

Helpful Report

Posted 2 years ago

“Sef was very helpful”

Helpful Report

Posted 2 years ago

“great service very clean and tidy work would recommend”

Helpful Report

Posted 2 years ago

“The process of getting a charger flitted was not straightforward. I had to keep phoning the company to get installation completed as I would hear nothing from them for several days. In the end it took 5 weeks before completion.”

Helpful Report

Posted 2 years ago

“Our pod point engineer was super friendly and helpful.”

Helpful Report

Posted 2 years ago

“From start to finish the whole service was excellent, the installer was friendly and helpful cleaned up after himself and did an excellent job.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews