Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,124 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

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4.6

Based on 36,124 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wish that all companies and trades were as efficient and professional as you. Brilliant service from start to finish THANK YOU”

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Posted 3 years ago

“My POD Point homecharge installation was seamless. All aspects of the installation were managed well & both the grounds work team & electrician did a great job”

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Posted 3 years ago

“Installer was good but I did not get the text he sent the night before with regards him wanting to start at 7.30am to be finished by 11am. I had requested 8am as I would not be available before this time. He had turned up at 7.30am but I was not back home until 8am he was not very happy about this.”

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Posted 3 years ago

“From liaising with the team via email to the installation day everything went smoothly. All very well explained. The installer did a very good job very neat and tidy.”

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Posted 3 years ago

“Very efficient and well organised. Highly recommend.”

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Posted 3 years ago

“It is a wonderful experience!”

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Posted 3 years ago

“Efficient service, the data required prior to the installation was complicated, but once the engineer was here, it was fine. Would probably be worthwhile getting someone to do a site visit, prior to installation - would save time.”

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Posted 3 years ago

“The installation preparatory process after payment is longwinded and complex. A great deal of detail and photos /videos are required to be uploaded onto an online form that does not allow the user to save in draft form part way through . This needs changing ! Was finally allowed to email my detail through a series of emails instead . I felt uncomfortable being asked to make decisions as to where to best mount position for the pod unit should be without really understanding technical considerations . A site visit was then requisitioned , which reported I would need to spend +£1000 to have the unit installed where I had envisioned . Beware . The Engineer and I came up with an alternative location for the Pod unit , one which was covered in costs already paid . (Would have saved time and money if someone at Pod had reviewed the many photos/video sent of the outside of my home/electric box location and suggested this final instal location. ) Needed to wait another week to get the engineer back to do the installation . The engineer was friendly and efficient but left without fully testing the unit on my car , as this required a 10m cable . Didn't realise that the cable had been delivered to my neighbours home whilst I was away on holidays .. there should be an email from pod when the cables are despatched so they can be tracked (I assumed the engineer would bring with him at installation). I have since had so many issues with my home Pod Point . Initially not charging above 1kw/hr (should be 6kw) and/or portable cable not unlocking from car . Really stressful . Now takes a few attempts to get the car to recognise the cable when plugged in to car but now, once charged , the cable does not unlock from the pod wall unit . So many phone calls to the helpline , but hampered by limited hours the help team operate (ie:largely business hours only??? ). After many system reboots and hard resets by pod , finally getting an engineer back out to find out what the real issue is . Helpline team have always been very helpful , just taking far tooo much time and effort to resolve my issues . Shouldn’t be this hard .”

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Posted 3 years ago

“Superb service”

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Posted 3 years ago

“Fantastic service. Finished product looks great and is exactly where we wanted it.”

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Posted 3 years ago

“Extremely helpful from start to finish. Thank you.”

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Posted 3 years ago

“Fantastic service. I ordered online at 3pm and the fitter was here at 9am the following morning (they called me to see if I wanted a cancellation). The installer was very good and made a very neat job of the installation, then went through usage fully answering all of my questions.”

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Posted 3 years ago

“The installer was helpful and insightful, very happy with my installation”

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Posted 3 years ago

“Customer service ends at the moment of payment. We sent many emails since the complicated form to fill in sent an error message every time we finished; it happened several times. From the first time we sent an email, no reply whatsoever to that email, nor to the others that we sent. When they came to install it, they said they couldn’t install it because we had two brands in the electricity fuse box , and also that we need it to ask an electrician to install a sole socket for the car charger. What? Wasn’t that included in the installation?? At the end, we ended up paying a lot more than any other car charger company…. Totally unhappy!”

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Posted 3 years ago

“Very happy with the entire Podpoint charging point experience. From start to finish was an easy process which made installation nice and easy. Our engineer who did the instillation was very courteous, professional and did and excellent job.”

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Posted 3 years ago

“Fairly easy to show where podpoint installation needed. I had some problems with upload photos but then I could email them.”

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Posted 3 years ago

“The communication through POD Point was excellent and the implementation of the POD was seamless.”

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Posted 3 years ago

“Did exactly as required. Workmanship was perfect and efficient.”

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Posted 3 years ago

“Hi S/M, Thanks for your fast and professional installation .”

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Posted 3 years ago

“The installer arrived at exact time forecast. Very polite and efficient with the installation. Highly recommended”

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Posted 3 years ago

Pod is rated 4.6 based on 36,124 reviews