The installation preparatory process after payment is longwinded and complex. A great deal of detail and photos /videos are required to be uploaded onto an online form that does not allow the user to save in draft form part way through . This needs changing ! Was finally allowed to email my detail through a series of emails instead . I felt uncomfortable being asked to make decisions as to where to best mount position for the pod unit should be without really understanding technical considerations . A site visit was then requisitioned , which reported I would need to spend +£1000 to have the unit installed where I had envisioned . Beware . The Engineer and I came up with an alternative location for the Pod unit , one which was covered in costs already paid . (Would have saved time and money if someone at Pod had reviewed the many photos/video sent of the outside of my home/electric box location and suggested this final instal location. ) Needed to wait another week to get the engineer back to do the installation . The engineer was friendly and efficient but left without fully testing the unit on my car , as this required a 10m cable . Didn't realise that the cable had been delivered to my neighbours home whilst I was away on holidays .. there should be an email from pod when the cables are despatched so they can be tracked (I assumed the engineer would bring with him at installation). I have since had so many issues with my home Pod Point . Initially not charging above 1kw/hr (should be 6kw) and/or portable cable not unlocking from car . Really stressful . Now takes a few attempts to get the car to recognise the cable when plugged in to car but now, once charged , the cable does not unlock from the pod wall unit . So many phone calls to the helpline , but hampered by limited hours the help team operate (ie:largely business hours only??? ). After many system reboots and hard resets by pod , finally getting an engineer back out to find out what the real issue is . Helpline team have always been very helpful , just taking far tooo much time and effort to resolve my issues . Shouldn’t be this hard .