Customer service ends at the moment of payment. We sent many emails since the complicated form to fill in sent an error message every time we finished; it happened several times. From the first time we sent an email, no reply whatsoever to that email, nor to the others that we sent. When they came to install it, they said they couldn’t install it because we had two brands in the electricity fuse box , and also that we need it to ask an electrician to install a sole socket for the car charger. What? Wasn’t that included in the installation?? At the end, we ended up paying a lot more than any other car charger company…. Totally unhappy!