Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order in seconds, and installed within a few days. Good communication at all times and installer was faultless. Respectful on our property throughout and clearly explained everything before departing. First class customer experience, well done!”

Helpful Report

Posted 2 years ago

“The service I have received from podpoint has to be honest been appalling. I can’t comment on the product because after nearly two months of owning an EV, I still do not have a working podpoint. I have spent hours on the phone trying to get this issue resolved. Spoken to numerous people always to be told it is a different department which I need to speak to. When I’m put through to that department they are all busy. I have been told six times so far that someone will call me back. No one has ever called me!! The last time I spent time on the phone with a representative filling out a form which I was told would ‘guarantee’ a call back. I’m still waiting for that phone call. I have written so many emails I have lost count. All of this has cost me considerable time and also cost a lot of money as I’m having to us public chargers. By your refusal to call me or deal with this issue I can only assume that now you have my money you do not care about providing the product I paid for. I would strongly recommend anyone to use another supplier. My experience of Podpoint has been terrible”

Helpful Report

Posted 2 years ago

“Great communication and brilliant installation of my home charging point. Demo given following installation and work area left very clean and tidy. Excellent service”

Helpful Report

Posted 2 years ago

“The engineer was prompt on the day of installation. He was quick at installing the charger after explaining the possible options for placement of it to minimise the amount of wire shown on the outside of the house which was a worry for myself. He was able to answer any queries I had and overall done a great job.”

Helpful Report

Posted 2 years ago

“Unclear electrical requirements from the outset, exceptionally poor communication including completely ignoring email and telephone requests for an update, lack of stock of required component. They don't even merit one star.”

Helpful Report

Posted 2 years ago

“I had the charger installed by friendly individuel from your team but not no cover which I paid extra for”

Helpful Report

Posted 2 years ago

“Great installer, cannot fault him. However, my installation date was booked - via an email and confirmed on the phone for the THIRD time - for the 29th Dec but the installer had been given the wrong date AGAIN. I then had to rearrange personal appointments over the Xmas period to fit in with the installer which is unreasonable. The amount of mix-ups and admin errors I have had over the installation date from PodPoint is astounding. PodPoint don't seem to be able to co-ordinate anything correctly. Very dissapointing. Now that installation has taken place I still haven't received anything in writing which confirms my 5 year warranty. This will mean another 30-40 mins holding on in a telephone queue waiting to speak with someone :(”

Helpful Report

Posted 2 years ago

“The process for ordering online was simple and straightforward and an appointment to install was made in a few days. The installer arrived promptly and completed the work in a couple of hours. The only downside to the ordering process was that the initial instructions did not specify all the photographs which would be required when completing the application form, so it was necessary to take more photos in the middle of the process.”

Helpful Report

Posted 2 years ago

“Good company. Installer was ok, but left a lot of rubbish, which he didn't tell me about. We also had a handy circuit list attached to our fuse box, which the installer chose to remove, again without telling me. Only just managed to stop it blowing away completely! I put an X on the wall as requested by Pod Point, but box was not put there. I did not get any information from the installer as to why he didn't use the X. Other than that he was an ok person and gave me instructions about the unit before leaving.”

Helpful Report

Posted 2 years ago

“Absolutely wonderful service”

Helpful Report

Posted 2 years ago

“Every thing was communicated very well, and the installation was good, and the installer was very good.”

Helpful Report

Posted 2 years ago

“Very quick and professional installation.”

Helpful Report

Posted 2 years ago

“All went very smoothly, with helpful staff. Only issue was trying to load the photos onto the pre installation website. It kept saying files too large.”

Helpful Report

Posted 2 years ago

“Good service & prompt appointment”

Helpful Report

Posted 2 years ago

“Excellent installation. Took some chasing to get an install date.”

Helpful Report

Posted 2 years ago

“Excellent. Installation went smooth.”

Helpful Report

Posted 2 years ago

“Even though i am still not able to use my charger as my electricity supplier is required to change fuse to a bigger size the installation was very good .My only negative point is communication was not very good in updating me when the above issue will be sorted out.I had to email a few weeks later to Pod point to ask what is happening,as no communication regarding this matter.Its very frustrating when you cant use something due to the appalling level of service from Northern power i feel like iam living in France where everything takes forever,well saying that we are going that way as nothing seems to get done or sorted these days living in the UK”

Helpful Report

Posted 2 years ago

“Great experience overall. Bloke was polite and fast and very informative”

Helpful Report

Posted 2 years ago

“Great installation, very clean and tidy and swift.”

Helpful Report

Posted 2 years ago

“Very thoroughly and neatly done, taking the time to explain how the system worked before departing.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews