customer service is bad . In the past year I have had to contact them about various things. they nearly always dont know what they are talking about, firstly they remotely altered my charger from 7kw to 3 kw for no reason. then when I asked them to set it back to 7. they told me they would have to come out to commission it to get it back to 7kw and quoted me £250 for doing this. when the engineer arrived he said nothing wrong with it . they just need to remotely set it back to 7kw so he just phoned them and asked to set it back to 7. he was here less than 5mins. but they still charged me £250 to commission it which they did not do. Also I have recently had them fit some chargers at the back of some flats. before I purchased these, I asked several question about how it works for the tenants paying for the elec. It now turns out all the information they gave me wrong. I would never use them again