Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“from my previous review 2weeks ago - still waiting to hear back from Customer Services, have spoken to them, but just fobbed off with “we’ll get your account manager to give you an update” still waiting. In the meantime the Elec Board have been and done their Cut-out Checks. What happens now pod-point - all ok to use the Charger, will I get the 7kW Charge? If not, best come & collect it and forward a refund!”

Helpful Report

Posted 4 years ago

“The process was easy and hassle free, the installer was very professional and my installation was very neat.”

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Posted 4 years ago

“The charger was installed last Friday and here we are a week later following numerous calls and emails waiting for it to function correctly. Firstly unable to pair the unit with the app although that is now working following a manual intervention your end. The unit is constantly flashing blue and pink and waiting on some technical person to work out why it is not working as it should. This should not be my problem and action is needed to put it right although I am hoping someone is taking responsibility as I write to ensure the unit is working as it should very soon. The installation is not as I would have expected and have had to spend a further £110 purchasing a unit to cover the extraneous electrical equipment nailed to my wall. Overall very disappointed and mentioned this to the Mazda dealer who is going to raise it with Mazda head office directly as it was part of a promotion between Mazda and Pod Point. This is not a review that I expected to write and frankly, I am not impressed with having to phone each day in order to get any response and action to get it working correctly. Thank you MIke Burnard”

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Posted 4 years ago

“Great guy and did the job quickly, where the previous visits couldn't resolve it.”

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Posted 4 years ago

“Very easy ordering process and installation date was much sooner than expected - within 3 days of submitting all the required information. However the installer was not so good - was told it would take 2-3 hours but he actually took 7. I wasn't convinced he knew what he was doing - I had to tell him very obvious things like how and where to route the cable and he had to contact his manager about everything. He was at my house for 3 hours before he started the installation. He had to send a video to his manager and because signal is poor I asked if he wanted the Wi-Fi code - he said no and instead stood outside for 30 mins waiting for it to send. Then after an hour I asked if he had a response to which the reply was no and I had to then suggest to him maybe a phone call might be quicker?! Just a very slow installation and I had to miss a few meetings as I wasn't expecting it to take all day. However everything seems to work which is the most important thing.”

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Posted 4 years ago

“Very friendly and knowledgeable made me feel instantly at ease. The entire process was amazing can’t fault anyone I spoke to”

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Posted 4 years ago

“Very efficient booking and installation swift and the installation guys very helpful”

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Posted 4 years ago

“Very experienced engineer who came and fitted the Solo charger, explained everything re usage and cleared all the rubbish.”

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Posted 4 years ago

“Phone calls with team very friendly. Installer very friendly. However disappointed that you send the money to pay for your home podpoint and then have to fill in a huge questionnaire with images and details!! I believe this should be done by an installer. Both myself and my family member had issues connecting the pod point to our wifi. We had to call email/tweet to get this fixed. The pod point was linked remotely afterwards. Maybe this should be done on the day of installation for convenience.”

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Posted 4 years ago

“Easy to deal with and engineer who installed pod was very good .”

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Posted 4 years ago

“Excellent service in all aspects right from the first initial enquiry to the very very helpful engineer fitting”

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Posted 4 years ago

“Technician was excellent”

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Posted 4 years ago

“Swift, tidy, neat installation. Thank you.”

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Posted 4 years ago

“Great service. All as planned. Professional friendly job.”

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Posted 4 years ago

“professional and kept disruption to a minimum.”

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Posted 4 years ago

“Simple ordering process and stress free install”

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Posted 4 years ago

“Excellent service arrived on time, very neat tidy job. all explained. Very polite fitter.”

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Posted 4 years ago

“Friendly and professional service. Excellent installation with all cabling (where possible) hidden.”

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Posted 4 years ago

“Good professional company, great product, expertly fitted and does the job of charging my new ev admirably”

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Posted 4 years ago

“The very efficient engineer arrived early and didn't take long to install the charger”

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Posted 4 years ago

Pod is rated 4.6 based on 36,144 reviews