Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was excellent. Only problem was online form kept showing errors so took awhile to complete and had to upload some random photos to make it work.”

Helpful Report

Posted 3 years ago

“Fast efficient service. Great communication. Good price. Installer arrived on time, was very knowledgeable and friendly. Very impressed and would recommend. Many thanks.”

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Posted 3 years ago

“Dan who installed our Pod Point was amazing, the communication was brilliant. He went above and beyond to ensure our Pod Point looked the very best it could on the house. He worked under our house in a void to ensure no cables were visible when he could have just done a generic fix and clipped it all along the outside, our Pod Point looks amazing and Dan was such a tidy and good worker, can’t thank the team enough.”

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Posted 3 years ago

“Excellent. service”

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Posted 3 years ago

“Pod point team were very helpful all the way through my process, Guy who installed the pod was very professional ,chatty and tidy would highly recommend”

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Posted 3 years ago

“Very poor. Took my money and refused to refund the unused value. No response to emails. Avoid.”

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Posted 3 years ago

“Pre-installation arrangements for the Pod Point were fairly straightforward although establishing a suitable site for the unit via email and photographs did take time. The installation took most of a day during which the actual site was established very quickly. Earthing problems were resolved and the unit was up and running immediately and is now in regular use with no problems. Excellent!”

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Posted 3 years ago

“Very efficient installation and polite respectful installer who even brought his own hoover!”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Appointment for installation arranged speedily and installer arrived on the day and time agreed. Work was completed relatively quickly and efficiently.”

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Posted 3 years ago

“Excellent service prompt and very professional the installer was really polite and helpful charger works well”

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Posted 3 years ago

“Engineer (LLyod) arrived on date and time agreed. Did a neat and tidy job. Left everything in good order. Good job.”

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Posted 3 years ago

“from my previous review 2weeks ago - still waiting to hear back from Customer Services, have spoken to them, but just fobbed off with “we’ll get your account manager to give you an update” still waiting. In the meantime the Elec Board have been and done their Cut-out Checks. What happens now pod-point - all ok to use the Charger, will I get the 7kW Charge? If not, best come & collect it and forward a refund!”

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Posted 3 years ago

“The process was easy and hassle free, the installer was very professional and my installation was very neat.”

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Posted 3 years ago

“The charger was installed last Friday and here we are a week later following numerous calls and emails waiting for it to function correctly. Firstly unable to pair the unit with the app although that is now working following a manual intervention your end. The unit is constantly flashing blue and pink and waiting on some technical person to work out why it is not working as it should. This should not be my problem and action is needed to put it right although I am hoping someone is taking responsibility as I write to ensure the unit is working as it should very soon. The installation is not as I would have expected and have had to spend a further £110 purchasing a unit to cover the extraneous electrical equipment nailed to my wall. Overall very disappointed and mentioned this to the Mazda dealer who is going to raise it with Mazda head office directly as it was part of a promotion between Mazda and Pod Point. This is not a review that I expected to write and frankly, I am not impressed with having to phone each day in order to get any response and action to get it working correctly. Thank you MIke Burnard”

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Posted 3 years ago

“Great guy and did the job quickly, where the previous visits couldn't resolve it.”

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Posted 3 years ago

“Very easy ordering process and installation date was much sooner than expected - within 3 days of submitting all the required information. However the installer was not so good - was told it would take 2-3 hours but he actually took 7. I wasn't convinced he knew what he was doing - I had to tell him very obvious things like how and where to route the cable and he had to contact his manager about everything. He was at my house for 3 hours before he started the installation. He had to send a video to his manager and because signal is poor I asked if he wanted the Wi-Fi code - he said no and instead stood outside for 30 mins waiting for it to send. Then after an hour I asked if he had a response to which the reply was no and I had to then suggest to him maybe a phone call might be quicker?! Just a very slow installation and I had to miss a few meetings as I wasn't expecting it to take all day. However everything seems to work which is the most important thing.”

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Posted 3 years ago

“Very friendly and knowledgeable made me feel instantly at ease. The entire process was amazing can’t fault anyone I spoke to”

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Posted 3 years ago

“Very efficient booking and installation swift and the installation guys very helpful”

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Posted 3 years ago

“Very experienced engineer who came and fitted the Solo charger, explained everything re usage and cleared all the rubbish.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews