Very easy ordering process and installation date was much sooner than expected - within 3 days of submitting all the required information. However the installer was not so good - was told it would take 2-3 hours but he actually took 7. I wasn't convinced he knew what he was doing - I had to tell him very obvious things like how and where to route the cable and he had to contact his manager about everything. He was at my house for 3 hours before he started the installation. He had to send a video to his manager and because signal is poor I asked if he wanted the Wi-Fi code - he said no and instead stood outside for 30 mins waiting for it to send. Then after an hour I asked if he had a response to which the reply was no and I had to then suggest to him maybe a phone call might be quicker?! Just a very slow installation and I had to miss a few meetings as I wasn't expecting it to take all day. However everything seems to work which is the most important thing.