Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my home pod Point installed this week and I have to say the process for installation was very smooth from initial contact to full installation. Ethan, who installed the Pod was really professional, friendly and explained everything very clearly to me. I was very please from start to finish”

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Posted 4 years ago

“Could not have been happier with our Pod Point installation, both the speed of getting an appointment and the installation itself for which Jamie did such a great and tidy job! I was worried it was going to be a nightmare, but had no reason to be concerned - we now have a charger installed exactly where and how we wanted with minimal impact to the inside with cabling. Big shout out to Jamie!”

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Posted 4 years ago

“The actual install of the podpoint was very good. The installer arrived on time and did a very neat job of connecting up the cables at each end that we had installed. He explained how to use it and left me with confidence. The whole procedure from initial contact took a lot longer than expected (1 Year) partly due to covid and lack of competent electricians in our area as we were asked to install the cables ourselves by PodPoint ready for connection at either end. This meant we missed out on both grants. When the installer arrived he was surprised that we had the cables already installed and waiting for connection. Connection to the App has been problematic.”

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Posted 4 years ago

“Really helpful, polite install by electrician.”

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Posted 4 years ago

“From the beginning, Pod point stood above the rest as i did try to shop around for my home charger.The initial set up was friendly and positive, timelines were good and the physical installation ran smoothly. The installers were very professional. Overall service for myself personally was first class”

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Posted 4 years ago

“Professional, friendly service. Felt valued as a customer, had great communication throughout and highly skilled installer on the day.”

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Posted 4 years ago

“Good over all. Installer got on with the job .”

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Posted 4 years ago

“Very straight forward. Requires a bit of effort - the need to upload photos of meters, fuses and outside of house and fill in questionnaire. But the turn around was very quick. Around a week from order to instillation. The installer was excellent. It did take a few hours but he explained everything we needed to know. Very helpful and competent.”

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Posted 4 years ago

“Despite it taking ages to get an appointment for the install and numerous times they offering appointments at 4pm for the next day and expecting me to just take the next day off work which was far from ideal, the actual installation was great. The chap turned up on time, really professional and courteous, positioned the box exactly where wanted it and took no time at all. Cleared everything away and let things exactly as found. Detailed run through how the POD works and what to do, so no faults at all. They just need to sort their booking process out as that was a pretty poor customer experience!”

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Posted 4 years ago

“Steve the technician who came to my house was brilliant, very thorough and cleaned up too.”

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Posted 4 years ago

“The installation was great. The engineer was friendly and informative. It took no time at all and any mess was cleared away. 5*****”

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Posted 4 years ago

“Easy to purchase, installation was simple to arrange and fitment was a good clean job. Everyone I had contact with was helpful and polite would recommend”

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Posted 4 years ago

“We had issues with the water bonding, an email was not responded to, then in a phone call I was told an electrical certificate showing evidence of the bonding was sufficient, but when the 3 installers arrived they said they had to see it, leading to a search of the house. It was found & the installation proceeded but it was a bit of a panic. We haven’t got our new electric car yet so we cannot comment on the operation of the unit but the install was good & the installers explained it’s operation well. Overall pleased, thanks”

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Posted 4 years ago

“Poor communication from the Admin team but excellent installation.”

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Posted 4 years ago

“Overall a really good experience. I had a bit of an issue with the website not accepting photographs. This issue was resolved with a phone call, though the email I sent the information to responded with an autoreply advising that the mailbox would not resplond. My installer was very helpful, friendly and offered lots of good information and showed up when advised. A very keen installer. The company communicated by phone and email.”

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Posted 4 years ago

“Installation was done in good time and the engineer was very professional.”

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Posted 4 years ago

“Really easy to use”

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Posted 4 years ago

“I was very pleased with your company”

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Posted 4 years ago

“Tremendously well handled and delivered, clearly well practised and experience.”

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Posted 4 years ago

“Excellent service. Very easy website. Quick installation with a very good and friendly installer”

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Posted 4 years ago

Pod is rated 4.6 based on 36,144 reviews