Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering to installation took just a few days . The chap that fitted it was polite, professional, clean and tidy in his workmanship.”

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Posted 3 years ago

“The engineer was very polite , punctual and did an excellent job, the little mess there was ,was cleaned up. Very pleased.”

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Posted 3 years ago

“I am still awaiting a reply from Dominic Evans to an email I sent in September, in which I enclosed a copy of an invoice for 108.00 for extra Electrical installation caused by your incompetence in telling me that a data cable was necessary in your initial instructions for the installation. I requested that pod-POINT credit me with this amount.”

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Posted 3 years ago

“Thanks very much”

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Posted 3 years ago

“Easy process and a great product.”

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Posted 3 years ago

“Subcontractor very friendly. Attended on time, job done to full satisfaction”

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Posted 3 years ago

“Management of installation suggested extra videos and extra costs for a straight forward installation which caused some consternation- luckily the installer sensibly fed back to his manager allowing an easy job and well done”

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Posted 3 years ago

“Very efficient and appointment arranged quickly. Our installation was carried out quickly and hassle free by Steve. I would recommend Steve and podpoint to future customers”

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Posted 3 years ago

“Efficient at every step”

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Posted 3 years ago

“the engineer attending to undertake the work was very knowledgeable and helpful, and the work was done quickly and to a high standard. and the work area was kept safe and clean at all times”

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Posted 3 years ago

“Initially it took a while to arrange the correct set up on my fuse board before Pod Point would install. However on the day of installation my installer Franc was so helpful and suggested such an excellent set up for my charger. The standard of his work was excellent at every stage, very pleased with the final installation. The only thing I’m still trying to sort is the app which is proving a problem to set up fully.”

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Posted 3 years ago

“Excellent- professional and tidy.”

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Posted 3 years ago

“Very good installation. Alas no receipt given even after requesting one.”

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Posted 3 years ago

“Excellent work by the installer.”

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Posted 3 years ago

“Very easy and straightforward. The engineer who fitted the unit was great, Justin, explained everything before he left couldn't fault him.”

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Posted 3 years ago

“Paid in April. Installed in October. Not very good. This was due to Podpoint deciding we had a looped electricity supply which needed attendance by Elec supply Co. This was wrong. The supply was not looped. Wasted much time on this error. When ordering the unit online it was not very clear that a 3-phase supply was required for the fastest charger so order was wrong. A refund to me took a number of reminders. However, on the plus side, when the contractor arrived to fit the unit he was very efficient and nothing was too much trouble. Excellent.”

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Posted 3 years ago

“relatively quick and easy. v nice installer who quickly worked out best way to instal.”

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Posted 3 years ago

“All very efficient and quick. Everything as expected with no added extras or hidden costs.”

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Posted 3 years ago

“Helpful and efficient.”

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Posted 3 years ago

“Easy booking process. Th engineer was helpful and efficient. Overall a great experience.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews