Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. Fitted extremely nearly. Very impressed.”

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Posted 2 years ago

“Excellent job”

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Posted 2 years ago

“Good responsive team and prompt installation date provided. The installation engineer was first class.”

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Posted 2 years ago

“When fitted charger he fitted wrong charger with no lock on it then took charger of the wall and then fitted the wright one with lock on it and just a socket on it. I did not like ithis service. Now more holes in brick work. And I do not like that I can not email you and I Tel phone you it can take me 50 mins waiting to talk to some one.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very professional company who go beyond to ensure you achieve what you want.”

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Posted 2 years ago

“Engineer was very friendly and knowledgeable. Advised on the best place to install everything.”

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Posted 2 years ago

“Straight forward intallation quick and easy no mess many thanks”

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Posted 2 years ago

“Excellent booking and installation. Guy arrived on time and very friendly. Installation took 1.5 hours and was quick and efficient.”

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Posted 2 years ago

“Installer sent damaged our gas central heating by not using cable access rods to feed the cable under our floor from outside and instead attempted to hook the cable with a jemmy bar taped to a long drill bit. This unprofessional installer managed to damage the central heating pipework resulting in loss of heating and hot water. Awaiting heating engineer and joiner to attend. Not happy at all”

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Posted 2 years ago

“Excellent technician and very helpful. Was on time and great service !”

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Posted 2 years ago

“The booking of the install wasn't quite the experience we wanted. to have two cancellations before the final date. The installer was polite and carried out a good job with the exception of the damage on the external render, however, the route for the cable was a little difficult to get the drill from the outside to the inside. maybe drilling a pilot hole first would have helped”

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Posted 2 years ago

“Very happy with the experience- I received a free Pod Point charger from Jaguar Land Rover when I bought my iPace. Pre installation was easy enough- I had to send photos and the installation team made observations as to how the charger will be installed. Ashley, the installation engineer, arrived on time and started the 3 hour installation. He did a very neat and tidy job, connecting into my meter box with a dedicated RCD fitted. After installation Ashley went through the internet connection with me and explained how to work the charger.”

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Posted 2 years ago

“Speedy efficient and very helpful”

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Posted 2 years ago

“Appointment was honoured on time. Technician was very friendly, and informative. A smooth operation”

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Posted 2 years ago

“The guy who fitted the charger seemed knowledgeable and respectful, did a neat job. Everyone I spoke to on the phone was great and helpful.”

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Posted 2 years ago

“It took a little while to be installed from the booking and unfortunately my first appointmentwas missed. However, the install had been done very professionally as was not an easy install as power was under the stairs and no outside wall. Trunking was better than I thought it would look. (As seen in picture). Engineer was very pleasant and helpful. Good job!”

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Posted 2 years ago

“Overall excellent experience! Just a few delays due to the holiday season. That said, the customer service team handled everything well. 👍”

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Posted 2 years ago

“Excellent service by the engineer. He arrived on time, installed the charger and gave me a demonstration. Customer service when ordering was excellent.”

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Posted 2 years ago

“The booking process was rather long and complicated and the date got moved due to availability of the installation engineer which messed up our plans but the guy on the day was very nice and did a great job.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews