Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,125 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the great service”

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Posted 2 years ago

“So professional and extremely knowledgeable and courteous. Very efficient and so approachable.”

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Posted 2 years ago

“Installer arrived on time and fitted the pod point to the wall. Very efficient and looks neat on the outside. Connected to app so all good to go....”

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Posted 2 years ago

“Adam was excellent. Stayed and showed me how to set up the app too. Really helpful bloke 👍👍”

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Posted 2 years ago

“Helpful and professional service”

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Posted 2 years ago

“The whole process was simple and stress free. Everything happened as scheduled and the installation engineer was brilliant. Very happy!!”

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Posted 2 years ago

“I placed my order on 19th December, however didn't hear anything back before Christmas. I chased via email on 27th December and was told my enquiry had been escalated however I didn't hear anything before New Year either. On 2nd January I called the helpdesk and after 25-30 minutes of waiting in the queue, I spoke to Jemma who was able to arrange my installation there and then for the next day. Whilst awaiting email confirmation of my installation (which ultimately never arrived), I received an email from Tom advising that my enquiry had been reviewed and I could "continue with my order". The link provided in this email did not work, so I had to ring the helpdesk again. After a further 25-30 minutes in the queue, I spoke to Bob who advised that the link was probably not working as my order was already complete! Bob generated the installation email to me which confirmed the engineer's arrival time for the next day (11am-4pm). At 12pm the following day, Ashley arrived to carry out the installation. Ash was an absolute star, discussing the potential installation options with me before starting and talking me through the whole process as it was ongoing. Owing to a couple of periods where the work had to stop because of a downpour, and despite being advised by his manager to leave at 4pm and come back the next day, Ash continued through to completion at around 4:45pm. I was so grateful for this as my car was already low on battery and I needed to go out the next day. Ash's dedication to customer satisfaction should be applauded and I trust he will not face any repercussions for staying late to get the job done. Overall, I have rated my experience as "good" because of Ash. Prior to his arrival, my experience was poor. The ordering process was straightforward enough but the lack of communication was frustrating, the time spent waiting to speak to the helpdesk both times was shocking, and the confusing email from Tom meant I spent a lot of time feeling anxious about the whole thing.”

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Posted 2 years ago

“It would have helped if they requested all the info before the installation”

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Posted 2 years ago

“I was also an electrician for a while and I appreciated the knowledge and competence of the installing engineer. Booking process was pretty quick and website was informative. Can't fault it really.”

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Posted 2 years ago

“Very cheap conpared to public charging. Very good”

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Posted 2 years ago

“Great experience. Fitted extremely nearly. Very impressed.”

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Posted 2 years ago

“Excellent job”

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Posted 2 years ago

“Good responsive team and prompt installation date provided. The installation engineer was first class.”

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Posted 2 years ago

“When fitted charger he fitted wrong charger with no lock on it then took charger of the wall and then fitted the wright one with lock on it and just a socket on it. I did not like ithis service. Now more holes in brick work. And I do not like that I can not email you and I Tel phone you it can take me 50 mins waiting to talk to some one.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very professional company who go beyond to ensure you achieve what you want.”

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Posted 2 years ago

“Engineer was very friendly and knowledgeable. Advised on the best place to install everything.”

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Posted 2 years ago

“Straight forward intallation quick and easy no mess many thanks”

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Posted 2 years ago

“Excellent booking and installation. Guy arrived on time and very friendly. Installation took 1.5 hours and was quick and efficient.”

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Posted 2 years ago

“Installer sent damaged our gas central heating by not using cable access rods to feed the cable under our floor from outside and instead attempted to hook the cable with a jemmy bar taped to a long drill bit. This unprofessional installer managed to damage the central heating pipework resulting in loss of heating and hot water. Awaiting heating engineer and joiner to attend. Not happy at all”

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Posted 2 years ago

Pod is rated 4.6 based on 36,125 reviews